Management Skills for New Managers

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Detailed Overview/Outline

This management training course will give participants the core skills they need to succeed!

As a manager, your success is measured not simply by your individual contribution, but by how well you get the work done with and through others. Management Skills for New Managers provides management training in the skills every manager must have in order to achieve team synergy and success.

Beginning with a self-assessment tool for new managers, you’ll participate in management training exercises that pinpoint your strengths and bring to light opportunities for improvement. Interactive management training activities take you through the paces of motivation, delegation, communication, performance management and coaching.

Learn how to adjust your management style…create an atmosphere where motivation can flourish…use coaching as a tool to improve performance and job satisfaction…and communicate more effectively up, down and across the organization. Take this management training workshop and you will be able to tackle your challenges with confidence and drive performance for you and your team.

HOW YOU WILL BENEFIT:

• Gain a deeper understanding of your roles and responsibilities
• Improve communication to effectively set expectations for yourself and your direct reports
• Adapt your leadership style to meet the needs of individual team members
• Communicate organizational goals that get results
• Apply delegation strategies to increase productivity and motivation
• Use effective coaching techniques to maximize your team’s performance

WHAT YOU WILL COVER:

Manager Self-Assessment

• Identify what you do well in your new role and what you can do even better
• Determine the skills you have that still need improvement

Defining Your Role

• Your responsibilities and the expectations of your boss, peers and former colleagues
• Create an environment to achieve results with and through your team

Performance Management

• Differentiate between your responsibilities and those of your direct reports
• Learn what to keep in a personnel file

Effective Communication

• Determine the best communication strategies with your manager and your team
• Plan and conduct effective meetings

Motivational Strategies

• Causes of dissatisfaction in your group
• Uncover your employees’ motivators and capitalize on them

Situational Leadership®II—The Art of Influencing Others

• How to develop people, value differences and encourage honest communication
• Develop your leadership style to gain commitment from your employees
• Match your leadership style to your employees' developmental needs

Coaching for Performance

• Uncover your coaching strengths
• Techniques to improve performance effectiveness
• Role play coaching a staff member

Delegation for Development

• Benefits and pitfalls of delegating
• Learn the steps for delegation success
• Practice delegation assignments

WHO SHOULD ATTEND

Managers with one to three years of experience who are seeking additional management training.

Special Feature

Gain valuable information and insight into your managerial strengths and weaknesses and discover what competencies you need to develop or refine for greater managerial success with the New Manager Self-Assessment Tool.

Real-world examples. Techniques and tools learned throughout this seminar are based on actual day-to-day interactions between managers and direct reports.

See Ken Blanchard’s Situational Leadership® II (SLII®)—a model for developing people and a way for leaders to help their employees become self-reliant achievers. To be truly effective, leaders’ styles must adapt to the skills and commitment of the people they want to influence. With some people, managers have to provide a great deal of direction. With others, encouragement and appreciation trigger the best results. Still others deliver their best when allowed to take the ball and run with it. Situational Leadership® II helps managers become more flexible and responsive to their employees’ needs.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Extended Description

Learning Objectives

• Clearly Articulate Your Role and Responsibilities as Manager
• Effectively Manage the Performance of Your Direct Reports
• Capitalize on Your Employees’ Natural Motivators for Success
• Determine the Best Ways to Communicate throughout Your Organization
• Learn and Apply the Principles of Situational Leadership®II
• Identify the Benefits and Procedures of Effective Delegation
• Uncover Your Strengths as a Coach

Defining Your Role

• Understand the Roles and Responsibilities of Managers
• Identify What Is Needed to Create the "Right" Environment for Success

Effective Communication

• Determine the Best Application of the Different Modes of Communication
• Identify the Tools and Skills Necessary for Effective Communications
• Learn the Best Ways to Communicate Your Organizational Goals
• Manage Upward Communication
• Run Effective Meetings

Performance Management

• Know Your Responsibilities in Managing Others’ Performances
• Compile a Typical Personnel-File
• Understand the Performance-Management Process
• Set Expectations That Will Achieve Results

Understanding and Appreciating Situational Leadership® II - "The Art of Influencing Others"

• Definition of Leadership as an Art of Influencing Others
• Examine the Three Skills of a Situational Leader
• Apply the Three Skills

Motivation

• Apply the Classic Herzberg Model
• Identify the Causes of Dissatisfaction in Your Workplace
• Uncover Your Employees’ Motivations
• Capitalize on Your Employees’ Natural Motivators for Success

Delegation for Growth and Development

• Explore the Importance of Delegation as a Key Performance-Management Skill
• Identify the Benefits of Delegating
• Assess Your Own Comfort with Delegating
• Learn the Steps to Take for Delegation Success
• Practice Making Delegation Assignments

Coaching for Performance

• Explore the Importance of Coaching as a Key Performance Management Skill
• Uncover Your Strengths as a Coach
• Describe Techniques to Improve Effective Performance
• Demonstrate How to Coach a Staff Member

Moving Forward with Your Own Situations

• Apply the Tools and Techniques Learned in This Seminar to the Challenges in Your Work Setting
• Prioritize Actions That You Will Take When You Return to Work
• Identify the Competencies on Which You Will Focus for Your Personal Development as a Manager

Days: 3

CEUs: 1.8

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

Quote From Past Participants:
"The best seminar I have ever attended…I have already started applying a large portion of your excellent information to my everyday work. My managerial functions are even more exciting and fun these days!" - Sr. Branch Manager, Barclays American/Financial, Inc.

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