Management Skills for New Supervisors

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Detailed Overview/Outline

It’s time to take your management skills to a higher level of proficiency. Develop the crucial management tools to help fully lead and motivate your team.

Change is the norm, and your management skills must meet the challenge. You are responsible for your own productivity and that of your staff. The diversity of your team is changing…your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This management skills seminar equips you with proven supervisory techniques that you can put into action immediately…plus the tools savvy supervisors use to plan, organize, communicate and monitor effectively in every situation. With the help of these basic management skills, you’ll be able to examine your daily responsibilities outside of the office, in the company of your peers…to learn “the ropes” of management…and to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

WHO SHOULD ATTEND:

New supervisors with less than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

HOW YOUR WILL BENEFIT:

• Understand the management skills needed to succeed in a rapidly changing environment
• Learn to plan, organize, communicate and monitor
• Apply the most appropriate supervisory style to each individual and situation
• Understand your legal responsibilities
• Learn management skills to help you give constructive criticism
• Maximize productivity by leveraging diversity and individual differences
• Learn techniques to help you cope with difficult employees
• Use delegation for effective employee development, time management and motivation
• Increase job satisfaction and work output through coaching

WHAT YOU WILL COVER:

Embracing Your New Role and Expectations

• What your boss, employees, peers and senior management expect from you in your supervisory role
• Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

• Diversity issues and how they affect you, your work unit and your company
• Understand the American with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

• Advantages and disadvantages of one-way and two-way communication and when to use each
• Capitalize on the benefits of e-mail

Communication, Building and Boosting Team Performance

• Demonstrate paraphrasing to check for content understanding
• Experience the impact of nonverbal communication
• Send harmonious messages
• How to ask questions that get the answers you really need

Coaching for High Quality Performance

• How to give and receive criticism constructively
• How to minimize defensiveness in yourself and others
• Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

• Establish the essentials of a motivating environment
• Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

• Use delegation as a motivational tool
• Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

• Understand your company’s appraisal system
• Record-keeping and compliance issues
• Write a performance appraisal document
• Conduct an effective performance appraisal meeting

Managing Time Effectively

• Key principles of effective time management
• Share time management best practices
• Five stages of managing meetings

Planning for Continuing Growth

• Select and prioritize your own next steps
• Develop an action plan for continuing professional development

Extended Description

Learning Objectives

• Understand How to Succeed in a Rapidly Changing Environment
• Learn How to Plan, Organize, Communicate and Monitor
• Apply the Most Appropriate Supervisory Style to Individuals and Situations
• Understand Your Legal Responsibilities
• Solve Problems Effectively by Using Active Listening Skills to Ask the Right Questions
• Learn How to Give Constructive Criticism
• Understand How to Apply Various Motivation Techniques
• Maximize Productivity by Leveraging a Diverse Workforce
• Learn Techniques to Help You Cope with Difficult Employees
• Use Delegation for Effective Employee Development, Time Management and Motivation
• Learn a Five-Step Coaching Model and Create an Action Plan

Embracing Your New Role

• Establish Your Overall Objectives for the Course
• Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your Supervisory Role
• Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating, Monitoring
• Demonstrate Three Supervisory Styles and Discuss When and How to Use Each One

Managing a Diverse Workforce

• Discuss Various Kinds of Diversity and Explain How It Affects You, Your Work Unit, Your Company
• Explain the Key Laws Relevant to Your Supervisory Position
• Explain the American with Disabilities Act (ADA), Hostile Environment and Other Key Laws and Legal Terms
• Discuss Your Obligations Regarding These Laws
• Demonstrate How to Handle Challenging Situations in Legally Solid Ways

Filling Your Communication Skills Toolbox

• Discuss Advantages and Disadvantages of One-Way and Two-Way Communication and When to Use Each
• Capitalize on the Benefits of E-mail
• Demonstrate Paraphrasing to Check Content Understanding
• Experience the Impact of Nonverbal Communication
• Send Harmonious Messages
• Ask Questions That Get the Answers You Need

Coaching for High Quality Performance

• Demonstrate Giving and Receiving Criticism Constructively
• Explain How to Minimize Defensiveness in Yourself and Others
• Specify Your Own Coaching Strengths and Weak Spots
• Demonstrate a Five-Step Coaching Discussion Model
• Deliver and Profit from Peer Feedback

Creating a Motivational Environment

• Explain the Components of a Motivating Environment
• Discuss How Behavior Is a Function of Its Consequences
• Demonstrate Rules for Reinforcing Productive Behavior
• Explain How to Avoid Common Reinforcement Mistakes
• Use Delegation as a Motivational Tool
• Develop a Strategy for Solving a Current Employee Motivational Problem

Managing Performance Appraisals

• Discuss Your Company’s Uses of Its Appraisal System
• Demonstrate How to Keep Effective Records
• Explain How to Protect the System’s Legal Integrity
• Write a Performance Appraisal Document
• Conduct a Performance Appraisal Meeting
• Cope with Various Employee Reactions

Managing Time Effectively

• Understand Key Principles of Managing Time Effectively
• Share Time Management Best Practices
• Explain How to Avoid Typical Time Wasters
• Demonstrate Five Stages of Managing Meetings Effectively

Planning for Continuing Growth

• Select and Prioritize Your Own Next Steps
• Develop an Action Plan for Continuing Professional Development
• Critique Other Action Plans and Recommend Strategic Action Steps

Days: 3

CEUs: 1.8

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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