Leadership Skills for Supervisors	QuickCode: QQAAQE
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		Upcoming Dates *Click on a Date to Sign Up Jun 4-6 · CHICAGO, IL Jun 23-25 · NEW YORK, NY Jul 14-16 · SAN FRANCISCO, CA Aug 18-20 · NEW YORK, NY Sep 3-5 · CHICAGO, IL Sep 22-24 · ANAHEIM, CA Oct 15-17 · NEW YORK, NY Nov 3-5 · ATLANTA, GA Nov 10-12 · SAN FRANCISCO, CA Dec 8-10 · CHICAGO, IL Dec 8-10 · NEW YORK, NY

	Provider: AMA (American Management Association International) *When registering by phone, be sure to use our Priority Code: XNNT $1,995  Topic: Leadership & Management > Supervisory Skills General Overview: Develop the individual, group and one-on-one leadership skills This seminar will explore how supervisors can maintain technical expertise while demonstrating the right type of leadership. It will give attendees the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader. Learn how to empower yourself and your staff. Keywords: interpersonal skills, behavior styles, effective listening, performance appraisal, coaching, mentoring, decision-making, personal objectives, leadership characteristics. 3 days. CEUs: 1.8. Fee per person: $1995, $1795 for AMA members. Who Should Attend? Personnel, line and staff supervisors We Also Recommend: · Developing Executive Leadership · Leadership and Team Development for Managerial Success · Making the Transition From Staff Member to Supervisor

Detailed Overview/Outline

You need supervisor training to develop your own leadership game plan—and become a take-charge supervisor!

Being an effective leader involves much more than just getting things done. Supervisor training can give you the higher level of supervisory skills required in today’s workplace. This supervisor training seminar will explore how you can maintain technical expertise while demonstrating the right type of leadership. Supervisor training will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

HOW YOU WILL BENEFIT:

• Develop interpersonal skills that help you communicate, listen, and handle conflicts
• Become more effective at influencing others
• Accomplish goals and control outcomes when dealing with staff, peers, management, and other departments
• Learn how to work with groups and teams to solve problems and accomplish projects
• Hold performance discussions that result in changed behavior and enhanced productivity
• Analyze your own styles of behavior and recognize your strengths/weaknesses

WHAT YOU WILL COVER:

• How to empower yourself and your staff
• What leadership is from the supervisor’s point of view
• How to build credibility and trust
• Analyzing effective listening processes and skills
• Learning participate leader skills and techniques
• The three steps of the continuous performance appraisal process
• Coaching, mentoring and how to give constructive feedback
• Decision-making tools for effective leadership
• How to apply problem solving techniques to solve actual problems
• Teams vs. work groups: learn to lead and build personal effectiveness

3 days/1.8 CEUs

Learning Objectives

• Develop Interpersonal Skills That Help You Communicate, Listen, and Handle Conflicts
• Become More Effective at Influencing Others
• Accomplish Goals and Control Outcomes When Dealing with Staff, Peers, Management, and Other Departments
• Learn How to Work with Groups and Teams to Solve Problems and Accomplish Projects
• Hold Performance Discussions That Result in Changed Behavior and Enhanced Productivity
• Analyze Your Own Styles of Behavior and Recognize Your Strengths/Weaknesses

Introduction

• Identify What Is Different in Supervision/Management Today
• Identify the Opportunities for Supervisors/Managers Today
• Describe Personal Objectives for This Course
• Define What Leadership Is from a Supervisor’s Point of View
• Rank Leadership Characteristics

Leadership

• Identify the Difference between Managers and Leaders
• Observe Leaders in Action
• Examine Your Own Leadership Capability
• Identify How Leaders Build Credibility and Trust
• Identify the Leadership Skills That Will Be Needed in the Next Five Years
• Explore the Forces Encouraging Leadership and the Constraints Working against Leadership for Supervisors
• Develop Your Leadership Skills Development Plan

Interpersonal Skills

• Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
• Analyze Effective Listening Processes and Skills
• Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
• Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Your Effect on Others
• Create a Communication Case from Work Experience
• Resolve a Communication Case Created from Other Group Members' Work Experiences

Coaching and Mentoring

• Take the "Insight Inventory: Understanding Yourself and Others."
• List the Elements of Effective Feedback
• Write Statements about Actual Employee or Team Member Situations
• Describe the Coaching Discussion and Its Format
• Practice Coaching and Mentoring in Role Plays with an Actual Employee or Team Member Situations

Decision-Making Tools for Leading

• Discuss Three Methods of Brainstorming and Describe the Advantages of Each
• Discuss the Effects of Organizations on Creativity
• List the Steps in Problem Solving
• Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job

Learning to Lead Groups and Teams

• Learn the Differences between Teams Versus Work Groups
• Get Insight on Your Own Team Building and Personal Effectiveness
• Practice Group Skills in Exercises That Develop Teamwork
• Discuss the Role of a Group or Team Leader and Practice Facilitation Skills

Group Exercises

• Discover What Needs to Happen before Groups Become Teams
• Conduct Group Observations Following a Format and Give Feedback to Participants

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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