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Interpersonal Skills

Fee:

$2,345

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QQAAYH

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This three-day session gives you intensive training to sharpen your skills with superiors, peers, and subordinates as you learn by doing. Attendees learn to solve problems by clarifying real issues; minimize conflict and build group commitment; and give criticism when necessary and use praise to produce results. 3 days. CEUs: 1.8. Keywords: people management, interpersonal skills, human relations, constructive feedback. Fee: $2345, $2095 for AMA members.

*When registering by phone, use Priority Code: XNNT

AMA (American Management Association International)

Provider:


AMA (American Management Association International)

Topic(s):


Leadership & Management > Interpersonal Skills

Who Should Attend?


New supervisors with one to two years of supervisory experience; process and production supervisors

We Also Recommend:


Improve your communication skills—and every aspect of your work relationships!

It’s a whole new world of work, and interpersonal skills are key! Organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people—both face-to-face and across electronic and cyber channels. That’s why your interpersonal skills are so critical to your own effectiveness as a manager.


Who Should Attend

Managers, team leaders and supervisors who want to maximize their positive impact on others through effective interpersonal skills.

This seminar gives you three days of solid learn-by-doing training to sharpen your skills with superiors, peers and subordinates.

The Institute for Certification, a department of International Association of Administrative Professionals™, will grant 18 points towards CPS® recertification to qualified individuals who attend this seminar.


HOW YOU WILL BENEFIT:


WHAT YOU WILL COVER:

Communication and the New Workplace

Understanding Perception, Self-concept and Expressing Emotions

Nonverbal and Verbal Skills

Using Listening and Feedback Skills to Build High-Performance Work Relationships

Assertively and Productively Managing Conflict

Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills


Extended Description

Learning Objectives

Communication and the New Workplace

Understanding Perception, Self-Concept and Expressing Emotions

Nonverbal and Verbal Skills

Using Listening and Feedback Skills to Build High-Performance Work Relationships

Directing and Motivating Others

Assertively and Productively Managing Conflict

Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills

Setting a Plan for Continued Interpersonal Skills Growth

3 days/1.8 CEUs


Sponsor Background:

The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

Cancellation Policy

Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

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