Assertiveness Training for Managers

Complete Seminar Details

Learn how to channel assertiveness skills to interact more effectively with people throughout your organization!

Mastering assertiveness skills can do a lot more than just help you win arguments. If you want to enhance your leadership stature and persuade others to help you reach your goals, Assertiveness Training for Managers is an important first step.

Assertiveness Training for Managers gives you the opportunity to learn how your behavior style impacts your overall performance as a manager. You’ll take stock of your current assertiveness skills and learn how you can improve them for a more effective approach. Using the behavior modeling approach toward assertiveness training, this seminar teaches you how to employ assertiveness skills to take control of a situation without alienating others.

Who Should Attend

HOW YOU WILL BENEFIT:

• Improve communication by using assertive-responsive skills
• Acquire a more polished and powerful communication style and let your leadership ability emerge
• Tap other people’s resources to get the job done
• Empower yourself and your staff
• Exercise greater influence on others

WHAT YOU WILL COVER:

• How your perceptions determine your reactions
• Operating consciously vs. unconsciously
• Guidelines for achieving your objectives through assertive-responsive behavior
• Developing your own self-improvement plan
• Using assertive-responsive techniques to identify what you want—and then go after it

Extended Description

Learning Objectives

• The Program Involves Role-Plays, Activities, and Exercises Designed to Help You:
• Tune-in to Thoughts and Feelings and Use Them as a Resource
• Grow Conscious of Behavior and Make Appropriate Choices
• Gain Insight into the Impressions You Make

Conscious Communication

• Describe Examples of Conscious and Unconscious Communication
• Explain the Thoughts-Feelings-Behaviors Model and its Importance for Understanding and Controlling Your Communication
• Define Beliefs and Describe Their Role in Your Communication
• List the Factors That Can Help You Become a Flexible Communicator, Responding Appropriately to Different Situations

The Assertive/Responsive Model

• List the Four Quadrants in the ASSERTIVE/RESPONSIVE Model and Describe Their Corresponding Behaviors and Attitudes
• Explain the Human Needs and Beliefs That Drive Individuals into One Mode of Behavior or Another

Trying on the Model

• Be Able to Identify Statements as ASSERTIVE, RESPONSIVE, AGGRESSIVE, or NON-ASSERTIVE as Well as Those That Erode Self-Esteem
• Formulate Your Own Assertive and Responsive Statements Using Each Skill Discussed, and Respond Appropriately to the Statements of Other Participants
• Employ These Communication Strategies to Reach Consensus in a Team
• Use a Positive Feedback Discipline in Your Teamwork

ASSERTIVE/RESPONSIVE Skill Building

• More Complex Content
• More Complex Team Challenges

Listening Responsively

• Use Your Assertive Skills to Clearly Stake Out a Potion Without Becoming Aggressive
• Explore Another Person’s Position and Demonstrate Complete Understanding of the Opposing View

Emotions and Conflict

• Be Able to Identify Your Own Emotional Triggers and Better Recognize Those of Others
• Describe Your "Personal Zone of Control"
• Be Prepared to Manage Conflict:
• -Resolving It Where Cooperation Is Present and Emotions Are Under Control
• -Lowering the Emotional Temperature Where Necessary and Possible
• -Deciding with Confidence to Disengage When It Is Not Possible to Resolve or De-Escalate Conflict

Communication Styles

• Analyze a Conversation, Characterize the Statements in It, and Draw Conclusions About the Communication Style Demonstrated
• Identify the Styles of Others

Your Action Plan

• Prepare a Plan for Improvement Back on the Job
• On the Subject of Your Goals and Plans, Receive the Benefit of Feedback and Coaching from Members of Your Team and the Experience of Supplying the Same to Them

3 days/1.8 CEUs

Sponsor Background:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.