Assertiveness Training for Women in Business

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Detailed Overview/Outline

Strengthen your leadership ability and image by learning essential assertiveness skills for women.

Now and then, you’re going to overreact or underreact. You’ll blurt out something that you wish you hadn’t…hurt someone whose opinion you value. The person with good assertiveness skills usually sends the right signals and gets the right responses. With assertiveness training, women can learn how to better handle just about any situation that comes up—without seeming either shy or pushy. Assertiveness skills for women are vital for getting things done, getting what you want and commanding respect.

Here is assertiveness training for women at its best. As you learn, practice and refine fundamental assertiveness skills at AMA’s Assertiveness Training for Women in Business, you’ll also share your concerns with other women executives… in a comfortable and supportive learning environment.

Who Should Attend
AMA's Assertiveness Training for Women in business is designed for women, individual contributors, project managers and team leaders who want to build on their strengths, improve their skills in interpersonal relations, conflict resolution and relate to people at all organizational levels.

The Institute for Certification, a department of International Association of Administrative Professionals™, will grant 18 points towards CPS® recertification to qualified individuals who attend this seminar.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

HOW YOU WILL BENEFIT:

• Learn assertiveness skills for women to apply in meetings and predominately male environments
• Become comfortable in your own skin
• Develop an action plan based on what you learned
• Deal with conflicts confronting women
• Recognize your strengths and weaknesses
• Practice assertive behaviors in challenging situations
• Overcome obstacles to assertiveness skills for women
• Build and project a positive self-image
• Assess your stress and adopt assertive techniques to help manage stress
• Develop an assertive action plan
• Use assertive communication techniques: verbal, nonverbal and assertive listening

WHAT YOU WILL COVER:

Assessing Yourself

• Identify and acknowledge your own strengths
• Outline the conflicting roles and know how to reduce role conflict

Assertiveness Skills for Women—Techniques and Practices

• Define and distinguish between the basic response styles of passive, assertive and aggressive
• Avoid being manipulated by others

Key Communication Skills Necessary in Assertiveness Training for Women

• Use a successful formula for assertion
• Say “no” and survive
• Understand assertive techniques of fogging, broken record, negative assertion, negative inquiry and compromise
• Understand the differences between how women and men communicate
• Send harmonious messages
• Listen assertively

Negotiation

• Identify assumptions about negotiation and how these impact abilities
• Benefit from suggestions for negotiating more effectively
• Develop a personal negotiation plan/skills

Overcoming Obstacles to Achieve the Desired Personal and Professional Balance

• Pinpoint your internal obstacles to assertiveness and practice control strategies
• Discuss self-reliance and describe special support systems
• Recognize your specific anger buttons and how to deal with them productively
• Demonstrate techniques for preventing and coping with stress
• Learn how to incorporate the DOCS model to streamline your time

Extended Description

Learning Objectives

• Define Assertiveness and Identify the Characteristics of the Four Assertiveness Styles
• Assess Your Individual Assertiveness Style and Its Effectiveness
• Demonstrate Assertiveness Techniques Using Supportive Communication Behaviors
• Define Negotiation and Its Connection to Assertiveness
• Develop an Action Plan to Overcome at Least Two Personal Obstacles to Assertiveness and to Incorporate Techniques into Everyday Practices

Assertiveness Overview

• Define Assertiveness
• Distinguish Between Passive, Assertive, and Aggressive Verbal and Nonverbal Behaviors
• Identify Personal Work Situations and Obstacles That Challenge Assertive Behavior
• Discuss How Socialization Affects Your Behavior in the Business Environment
• Develop an Assertive Bill of Rights

Assessing Yourself

• Identify Five Ways to Reduce Role Conflict
• Analyze How to Handle Compliments More Comfortably
• Describe the Assertive Components of Becoming "Comfortable in Your Own Skin"
• Assess and Identify Strengths and Weakness of Your Assertiveness Style

Assertive Techniques and Practice

• Demonstrate a Five-Step Model to Express Assertive Language
• Describe Four Special Assertive Techniques: Fogging, Broken Record, Negative Assertion and Negative Inquiry
• Say No and Survive
• Respond to Common Put-Down Statements

Key Communication Skills Necessary for Assertiveness

• Identify the Three Components of Communication and Factors That Influence Their Impact
• Differentiate the Verbal and Nonverbal Communication Styles of Men and Women
• Listen Assertively
• Handle Feedback and Criticism Effectively

Negotiation

• Identify How Assumptions About Negotiation Impact Abilities
• Explain Nine Suggestions for Negotiating More Effectively
• Develop a Personal Negotiation Plan

Overcoming Obstacles to Achieve the Desired Personal and Professional Balance

• Pinpoint Personal Internal Obstacles to Assertiveness and Develop Strategies to Overcome Them
• Name at Least Five Techniques to Deal with Anger
• Identify Techniques for Preventing and Coping with Stress
• Apply a Four-Step Model to Improve Personal Level of Work and Life Balance
• Discuss the Nature and Value of Women Support Networks and Resources

Action Plan

• Develop an Assertive Approach to Two Current Challenging Situations
• Establish an Action Plan for Achieving Your Goals

3 days/1.8 CEUs

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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