Essentials for Administrative Professionals

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Upcoming Dates

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Sep 9 · MUSCATINE, IA
Sep 23 · PALATINE, IL
Oct 28 · WAUKESHA, WI

Seminar Overview

This program helps participants understand their roles as administrative assistants or secretaries and provides them with the understanding and skills needed to fill these roles more effectively. This program also develops skills for coordinating projects and special events, directing others, delegating work and training assistants. Participants learn problem-solving and communication techniques for managing these functions and fulfilling these roles. Assistant, Assistants, Administrative professionals, secretaries. Fee: $265 for MRA members, $355 for non-members -- this includes program materials, certificate of completion and lunch.

Provider: MRA-The Management Association, Inc. – $355
Topic(s): Leadership & Management > Administrative Skills

Who Should Attend?
Individuals in an administrative/supportive role

Detailed Overview/Outline

Participants learn to manage two important resources: time and people. Through analysis of personal communication style, participants will identify and learn to build essential office rapport skills. Problem-solving and team-playing skills necessary for effective job performance are developed through case study, discussion, and problem simulations.

Who Should Attend:
Those in an administrative and clerical role, where the need to influence others and gain cooperation is a top priority.

Program Content:

Five key factors that determine how you influence others
Ideas for working with different customers and/or co-workers
Practicing essential attitudes and behaviors for communicating with the boss and being understood
Managing time, setting priorities, dealing with time-wasters and interruptions
Assessing self motivation
Using systematic problem-solving and team-building skills
Understanding the organization and realizing how you contribute to its success

Sponsor Background:
MRA helps employers successfully deal with the complexities of employer-employee relations, government regulations and change. MRA looks forward to partnering with you and your company in the near future.

Who we are . . .

MRA-The Management Association, Inc. is a membership-based employers’ association founded nearly 100 years ago in Milwaukee, Wisconsin. Its 23 founding companies recognized the value of uniting to solve problems, improve employer-employee relations, and increase productivity. These goals became the mission of MRA in those early days. They are as relevant today as they were in 1901.

Who our members are . . .

Currently, more than 2100 companies — both large and small — rely on MRA’s services. Members in the Association range from multinational corporations with thousands of employees to local companies with fewer than five employees. In addition, the membership is diverse, including manufacturing, banking, healthcare, retail and service organizations.

The Benefits of Membership . . .

MRA acts as a clearinghouse for information. Members benefit from the Association’s vast resources and the data of the many companies with which the Association works. This information gives members a comprehensive view of employer information, trends, and issues.

The primary goal of MRA is to provide organizations with the information they need, the training they require and the direct help they request.

This seminar has 3 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQACHF.

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