Basic Telephone Skills	QuickCode: QQAEFH
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		Upcoming Dates *Click on a Date to Sign Up Oct 10 · WAUKESHA, WI

	Provider: MRA-The Management Association, Inc. $215  Topic: Writing & Speaking > Telephone Skills General Overview: This half day program presents the essentials of effective telephone use and the basics of courteous telephone customer relations. It is designed to provide basic skills to the new or the untrained telephone contact person. .35 CEUs. Half day session. Fee: $160 for MRA members, $215 for non-members -- this includes printed materials and certificate of completion. Who Should Attend? Employees including receptionists, secretaries, clerks, production staff who have day-to-day telephone contact with customers, clients, fellow employees

Detailed Overview/Outline

What image of your organization do your employees project on the telephone?

This seminar is designed to cover the basic techniques of courteous and effective telephone use. It is designed to be especially helpful for those with little or no formal telephone training.

Who Should Attend:
Employees including receptionists, secretaries, clerks and production staff who have day-to-day telephone contact with customers, clients, fellow employees, and others.

Program Content:

• Effective techniques for message taking and transferring calls
• The importance of your telephone personality
• Methods for telephone courtesy
• Handling the difficult caller
• Understand how to listen for the customer's needs
• Discussion and analysis of participants' telephone problems

Sponsor Background:
MRA helps employers successfully deal with the complexities of employer-employee relations, government regulations and change. MRA looks forward to partnering with you and your company in the near future.

Who we are . . .

MRA-The Management Association, Inc. is a membership-based employers’ association founded nearly 100 years ago in Milwaukee, Wisconsin. Its 23 founding companies recognized the value of uniting to solve problems, improve employer-employee relations, and increase productivity. These goals became the mission of MRA in those early days. They are as relevant today as they were in 1901.

Who our members are . . .

Currently, more than 2100 companies — both large and small — rely on MRA’s services. Members in the Association range from multinational corporations with thousands of employees to local companies with fewer than five employees. In addition, the membership is diverse, including manufacturing, banking, healthcare, retail and service organizations.

The Benefits of Membership . . .

MRA acts as a clearinghouse for information. Members benefit from the Association’s vast resources and the data of the many companies with which the Association works. This information gives members a comprehensive view of employer information, trends, and issues.

The primary goal of MRA is to provide organizations with the information they need, the training they require and the direct help they request.

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