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QuickCode:
QQAENT
Listening & Writing: Building A Foundation for Better Communication
Seminar Overview
This course will increase productivity and effectiveness through clear and specific messages. Learn the skills you need to become a better listener, to write better letters, memos and short reports and to overcome the barriers to successful oral communication. Two days. CEUs: 1.2. Fee per person: $1795, $1595 for AMA members.
*When registering by phone, be sure to use our Priority Code: XNNT
Provider: AMA (American Management Association International) – $1,795
Topic(s): Writing & Speaking > Writing Skills
Who Should Attend?
Everyone who wants to increase productivity through clear and specific messages
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Detailed Overview/Outline
Don't risk your reputation! Learn effective interpersonal communication on paper, on the phone and face-to-face…and get the power and influence you need to succeed!
Interpersonal communication is the essence of every manager's job. It's also one of the most time-consuming tasks that you have. The ability to communicate successfully—to speak, write and listen expertly—will help you to gain greater professional recognition and will enable you to achieve powerful results! WHO SHOULD ATTEND:
This "learn by doing" seminar is for everyone who wants to increase productivity through clear and specific messages. Learn the skills you need to become a better listener, to write better letters, memos and short reports and to overcome the barriers to successful oral communication. HOW YOU WILL BENEFIT:
- Analyze the situation—learn when you should use written communication and when it's better to talk face-to-face or on the phone
- Develop your ability to understand your audience and the purpose of your interpersonal communication
- Increase productivity through clear and specific messages
- End no-result communication by learning how to write better letters, outlines, memos, short reports and briefings
- Make sure your message is clearly sent, received and understood
- Achieve greater productivity and win/win results
- Develop techniques to become an active listener
WHAT YOU WILL COVER:
- The role of interpersonal communication in business
- Examining how and why communication fails
- Overcoming the barriers to effective communication
- Improving your listening skills
- Mastering techniques for successful business writing
Extended Description
Learning Objectives
- Analyze Communication Problems and Implement Workable Solutions
- Practice Active Listening
- Effectively Adapt to Different Communication Styles
- Write Clearly and with Consideration of Readers’ Needs
- Craft Messages That Exhibit Good Writing Structure
Role of Communication in Business
- Identify Two-Way vs. One-Way Communication
- Foster Two-Way Communication
- Eliminate Barriers to Effective Communication
- Read and Effectively Use Nonverbal Messages
Listening
- Overcome Barriers to Good Listening
- Use the Different Levels of Listening When Each Is Appropriate
- Use Key Communication Styles as Appropriate
- Use Active Listening
- Identify Filters That Affect Good Communication and Understand How to Use Them
Effective Business Writing
- Understand the Principles That Guide Effective Business Writing
- Define and Communicate Their Purpose When Writing for Business
- Identify and Write to Address the Needs of Their Business Readers
- Overcome Writer’s Block
Writing Your Draft
- Apply Techniques for Achieving Clarity and Precision in Daily Business Writing
- Understand the Importance of Word Choice
- Construct Sentences That Are Clear and Direct
- Use Linking Words and Phrases in Sentences and Paragraphs
- Properly Use Active and Passive Voice
- Employ Various Patterns of Organizing Information
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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