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How to Deliver Exceptional Customer Service
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Provider:
Fred Pryor Seminars
Topic(s):
Customer Service & Sales > Customer Relations
Who Should Attend?
Everyone who communicates with customers
Full Seminar Description
This seminar teaches ways to work more easily with others and create a more pleasant environment, ways to communicate with customers in person and over the phone, helpful skills for dealing with angry customers, tactics for keeping your composure under stress and much more. 6 CEUs. Fee per person: $179; $169 each for five or more.Today, keynote speakers are all focusing on the importance of customer service and satisfaction as the critical component of a successful business. Tom Peters, author of "In Search of Excellence," calls it the competitive edge.
This seminar teaches ways to work easily with others and create a more pleasant environment. You will also learn ways to communicate with customers in person and over the phone, helpful skills for dealing with angry customers, tactics for keeping your composure under stress, and much more.
We've drawn from what is working in companies across America as well as what is working with our company. This seminar was developed and is presented by customer service experts.
This seminar will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a level of service excellence. Learn how to...
- Increase the return on your customer service dollars.
- Make your customers feel important and appreciated.
- Reduce stress and turnover in customer service jobs.
- Become a master in the art of listening.
- Say "no" and be firm without antagonism.
Set aside just one day, and you can learn how to turn every customer into an ally, outservice your competitors, eliminate negative situations, and overcome stress and burnout!
The vital role of all customer-contact personnel
- Learn to see how your customers see you
- Handling the Internet frustrations of heavy customer interaction
- Making the vital choices with each customer contact
How to deal with complaints and angry customers
- Handling complaints for maximum customer satisfaction
- How to keep your cool in the toughest situations
- The right and wrong ways to say "no"
Building customer goodwill
- 5 ways to reduce costly mistakes
- How and why to make customers feel important
- The power of using names, with 5 easy tips to remember them
- Effective techniques for building customer loyalty
The critical art of listening
- 12 poor listening habits and how to avoid them
- 11 creative techniques to sharpen your listening skills
- How listening can surmount a tense situation
Smart techniques for better communication
- How to make a winning first impression
- Building good rapport with customers and associates
Sponsor Background:
Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars. Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.Today, with more than 5,000,000 satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.
Fred Pryor and CareerTrack are your number one choices for training because we offer:
- In-depth experience in the training industry
- Consistent and comprehensive course offerings
- High energy and content-rich presentations
- Multiple training tools, including on-site training, on-line learning, seminars, and a/v products
- 100% Satisfaction Guarantee
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 30 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!
Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.
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