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QuickCode:
QQANGD
Dynamic Listening Skills for Successful Communication
Seminar Overview
This two day seminar organizes the best communication ideas and techniques into a simple, effective, easy-to-learn system. Covers: using encouragement and praise to build rapport; separating message content from feelings; asking questions to expand knowledge and bring out new ideas; giving directions effectively. 2 days. CEUs: 1.2. Fee per person: $1795, $1595 for AMA members.
*When registering by phone, be sure to use our Priority Code: XNNT
Provider: AMA (American Management Association International) – $1,795
Topic(s): Writing & Speaking > Listening Skills
Who Should Attend?
Supervisors and managers with one to three years of experience
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Detailed Overview/Outline
Developing dynamic listening skills to ensure effective communication is the secret ingredient to your organization’s bottom-line demands!
What are listening skills like in your organization? When was the last time you wanted to scream: “Is anyone listening?” Well, you’re not alone. Although all of us talk and listen to one another, we may not have the best listening skills or be truly communicating. In a working environment defined by diversity, stress and uncertainty, it is not surprising that misunderstandings abound.
But help is on the way! This powerful seminar delivers The Strategic Verbal Communication System—an easy-to-learn process that enhances listening skills and communication and encourages productive interactions. Who Should Attend
This seminar is designed for every manager who wants to ensure that he or she is applying listening skills to communicate effectively. HOW YOU WILL BENEFIT:
- Discover a powerful communication model for turning all interactions into productive outcomes
- Provide constructive information by addressing the performance…not the person
- Coach and counsel employees to build productivity and future employee development
- Develop listening skills and show interest and concern
- Clarify meaning and verify information to minimize misunderstanding and wasting time
- Fine-tune your listening skills to foster positive attitudes by providing effective feedback
WHAT YOU WILL COVER:
- Acknowledging the emotions and ideas of others to build trust and improve communication in team situations
- Adjusting communication behaviors to communicate with different styles
- Applying active listening skills to separate message content from feeling
- Asking questions to expand knowledge and bring out new ideas
- Directing others by giving clear instructions and delegating
Extended Description
Learning Objectives
- Motivate Other People to Give You the Information You Need
- Ensure That You’ve Understood Another Person’s Message Correctly
- Increase Positive Information Flow to Enhance Productivity and Performance
- Strengthen Staff Trust and Morale
Opening Introductions, Introduction to Listening
- Gain an Understanding of the Importance of Listening
- Explore Some of the Popular Conceptions and Misconceptions about Listening
- Complete a Listening Self-Assessment
Verbal Communication System, a System for Listening, Film
- Understand How Listening Relates to Verbalizing Information, Feedback, and Feelings
- See How the Verbal Communication Categories Can Be Used to Improve the Effectiveness of Interpersonal Communication
- Develop a Strategy for Monitoring the Progress of a Discussion and Learn How to Revise Your Communication Strategy as the Discussion or Situation Changes
- Review the Four Typical Response Patterns
Hear the Message—Acknowledge Emotion and Encourage
- Learn How to Use the Acknowledge Emotion Category to Separate the Content of the Message from the Feelings It Contains
- Learn How to Use the Encourage Category and Praise to Build Openness and Rapport
Interpret the Message—Acknowledge Ideas
- Learn to Recognize That Barriers Can Affect the Interpretation of a Message
- Discover the Importance of Nonverbal Communication Signals and How They Affect the Communication Process
- See How to Listen More Effectively by Recognizing Nonverbal Signals
- Learn How to Use the Acknowledge Ideas Category to Verify Information, Promote a Feeling of Understanding, and Clarify Meaning
Evaluate the Message
- Learn to Use the Question Category
- Distinguish between Open-ended and Closed-ended Questions and Know When to Use Each
Respond to the Message
- Learn How to Use the Inform Category to Give Out Information Such as Facts, Thoughts, and Opinions
- Develop and Understanding of How to Use the Direct Category, Including Commanding, Delegating, and Communicating Orders
- See the Right Way to Use Criticism to Bring about Positive Effects
The Matrix
- Develop a Strategy for Monitoring the Progress of a Discussion
- Know How to Revise the Communication Strategy as the Discussion or Situation Changes
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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