Management Skills for Administrative Professionals

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Detailed Overview/Outline

The importance of management skills for administrative professionals goes beyond heightened professional growth and career development.

The benefits of management skills for administrative professionals, as well as for the team they support, are numerous. More effective communication, increased efficiency and a greater ability to handle conflict are just a few of the results of enhanced management skills for administrative professionals.

Whether you’re an administrative assistant, secretary, executive secretary or another member of the administrative support staff, Management Skills for Administrative Professionals is the course for you! Bring your current challenges and brainstorm with colleagues and your course leader to solve your most pressing problems. Leave with a concrete action plan!

In addition, you will…

• Build your repertoire of managerial skills and abilities
• Keep your boss and your team functioning with as little chaos and as much efficiency as possible—using planning, prioritizing and follow through
• Build a winning professional image
• Master communication and other important management skills for administrative professionals
• Handle conflict and discourse with agility and professionalism
• Discover the secrets of being an effective negotiator •Write an action plan for future success
• Create take-home proposals and solutions using powerful presentation skills with your seminar team
• Present your ideas powerfully as you practice your new skills

With group exercises...case studies…and plenty of time for questions and answers...this virtual “learning-by-doing” seminar gives you the confidence and know-how you need to succeed!

Who Should Attend
Seasoned administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who are striving to refine their management skills in order to enhance their careers and add to their organization's effectiveness.

The Institute for Certification, a department of International Association of Administrative ProfessionalsTM, will grant 18 points towards CPS® recertification to qualified individuals who attend this seminar.

HOW YOU WILL BENEFIT:

• Juggle multiple responsibilities
• Learn better ways to think on your feet with powerful techniques
• Create win-win solutions that leave everyone feeling positive
• Become a strategic partner to your boss
• Understand different team player styles for more effective collaboration
• Control your time and workload with advanced time-management skills

WHAT YOU WILL COVER:
Mastering Change with Management Skills

• Find your place on the management team
• Empower yourself to achieve growth
• Discover what it takes to become a change master

Fine-Tuning Your Team Skills

• Match business goals with administrative support goals
• Assess your leader/manager preference in teams
• Map your management team’s priorities for the year

Dealing Productively with Conflict

• Use persuasion and negotiation to gain better outcomes from conflict
• Define sources of workplace conflict
• Master five techniques for dealing with difficult people

Communicating with Credibility

• Enhance your image to help pursue specific goals
• Strengthen your active listening skills
• Manage your own emotions and detach from others’ emotions

Controlling Your Workday

• Clarify priorities to include team goals
• Set criteria to validate your risk/value priorities
• Plan projects with smart charts
• Solve urgency/importance dilemma
• Eliminate your worst time wasters
• Use task maps to control multiloads

Putting Your Skills to Work

• Improve your personal impact as you present proposals or plan negotiations
• Try new tools for effective meeting management
• Provide feedback to your colleagues

3 days/1.8 CEUs

Learning Objectives

• Find Your Place on the Management Team
• Empower Yourself to Achieve Growth
• Create a Blueprint for Managing Change
• Identify Your Core Competencies
• Match Business Goals with Administrative Support Goals
• Assess Your Leader/Manager Preference in Teams
• Map Your Management Team’s Priorities for the Year
• Set Criteria to Validate Risk/Value Priorities
• Balance Urgency with Importance of Tasks
• Use Task Maps to Control Multi-Loads
• Enhance Your Image to Help in Pursuing Specific Goals
• Strengthen Your Active Listening Skills
• Map Effective Ways to Give and Get Feedback
• Choose the Appropriate Method to Handle Conflict
• Master Techniques for Dealing with Difficult People
• Use Persuasion and Negotiation to Gain Better Outcomes from Conflict
• Demonstrate Best Practice Tools in Team Interactions
• Improve Your Impact as You Present Proposals or Plan Negotiations

Mastering Change with Management Skills

• Find Your Place on the Management Team
• Empower Yourself to Achieve Growth
• Discover What It Takes to Become a Change Master
• Create a Blueprint for Managing Change

Fine-Tuning Your Team Skills

• Identify Your Core Competencies
• Match Business Goals with Administrative Support Goals
• Assess Your Leader/Manager Preference in Teams
• Map Your Management Team’s Priorities for the Year
• Increase Your Administrative Effectiveness to Meet the Priorities
• Understand Relationships on the Management Team

Controlling Your Workday

• Clarify Your Priorities to Include Goals of Your Team
• Set Criteria to Validate Your Risk/Value Priorities
• Plan Projects with SMART Charts
• Use a Delegation Checklist to Get and Train Helpers
• Solve Urgency/Importance Dilemma
• Eliminate Your Worst 20% of Time Wasters
• Use Task Maps to Control Multi-Loads

Communicating with Credibility

• Communicate More Effectively by Managing Verbal and Nonverbal Behaviors
• Enhance Your Image to Help in Pursuing Specific Goals
• Strengthen Your Active Listening Skills
• Use Key Cues to Manage Your Own Emotions and Detach from Others' Emotions
• Build Mutual Respect and Trust with Others

Dealing Productively with Conflict

• Define the Sources of Conflict in Your Workplace
• Choose the Appropriate Method to Handle Conflict
• Master Five Techniques for Dealing with Difficult People

Putting Your Skills to Work

• Try New Tools for Effective Meeting Management
• Demonstrate Best-Practice Tools in Team Interactions
• Improve Your Personal Impact as You Present Proposals or Plan Negotiations
• Provide Feedback to Your Colleagues

This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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