The Power of Listening: Unlocking Your Communication Potential	QuickCode: QQAQUM
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		Upcoming Dates *Click on a Date to Sign Up Jun 5-6 · NEW YORK, NY Jul 23-24 · ITHACA, NY Sep 15-16 · NEW YORK, NY Oct 23-24 · NEW YORK, NY Dec 4-5 · NEW YORK, NY

	Provider: Cornell University-ILR · View Profile $1,295  Topic: Writing & Speaking > Listening Skills General Overview: This participatory workshop explores the knowledge, attitudes, and skills you need to become more effective in verbal communications. Examine the listening process and assess your listening strengths and needs. Develop effective listening techniques and strategies and learn how to harness and apply the power of listening. Fee per person: $1295. Fee includes breakfast, lunch and refreshments. Who Should Attend? People seeking improved information gathering and rapport building skills We Also Recommend: · Listening & Writing: Building A Foundation for Better Communication · Dynamic Listening Skills for Successful Communication · Listening to Influence: Getting More Out of Conversations

Detailed Overview/Outline

When sharing information, coordinating projects, working in teams, or coaching and empowering others, listening to what others are saying is a critically important, vastly underdeveloped skill. This participatory workshop explores the knowledge, attitudes, and skills you need to become more effective in verbal communications. You will:

• Examine the listening process
• Assess your listening strengths and needs
• Develop effective listening techniques and strategies
• Identify nonsupportive listening attitudes and behaviors
• Harness and apply the power of listening

Key Topics

• Getting and staying focused
• Hearing what others are not saying
• Listening to difficult people
• Examining misconceptions about listening
• Increasing your concentration
• Making the most of the speech/thought gap
• Benefiting from selective silence
• Identifying your preferred listening style
• Appreciating the speaker/listener relationship
• Uncovering hidden/dangerous assumptions
• "Listening to understand" versus "listening to reply"
• Recognizing your "hot" buttons

Special Feature

• Pre-workshop questionnaire
• Listening practice and application
• A 21-day practical listening guide

WHO SHOULD ATTEND:
People seeking to improve their information-gathering and rapport-building skills, empower others, enhance their overall communication accuracy, and expand and strengthen their listening skills

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

Instructor(s):
Carole Grau, Jennifer Grau, Patricia Hunter

Instructor Background:
Carole Grau, Senior Partner, Taliaferro/Grau Associates, a firm specializing in developing speaking, listening and conflict resolution skills. She is a speaker, trainer, executive coach, and mediator. Ms. Grau is a founding member of the International Listening Association and a trainer for the International Center for Cooperation and Conflict Resolution at Columbia University.

Jennifer Grau, Consultant, Taliaferro/Grau Associates, an interpersonal communications consulting firm. Ms. Grau has ten years' experience as a consultant, teacher, and speaker. She has taught courses at the university level in persuasion, rhetoric, and organizational and gender communication.

Patricia Hunter, Associate, Taliaferro/Grau Associates, an interpersonal communications consulting firm. Her 20 years' training and consulting specialities include interpersonal communication, platform speaking, listening, negotiation, mediation, and team building. Ms. Hunter is also Co-Director of Training, International Center for Cooperation and Conflict Resolution, Columbia University.

Past Participants Include:
Past Participants in All Cornell Workshops Include

• AIG
• American Express
• AT&T
• Becton-Dickinson & Co.
• Bell Atlantic
• BMG
• Boeing
• Chase Manhattan Bank
• Citicorp
• Coca-Cola
• Corning Glass
• Estee Lauder
• General Motors
• Girl Scouts of America
• GTE
• IBM
• Johnson & Johnson
• Lucent
• Merck
• Mobil
• MTV
• NEC America
• New York City Criminal Justice Agency
• New York State Dept. of Labor
• Tiffany & Co.
• Time Warner
• UNICEF
• United States Postal Service
• United Technologies
• Xerox

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