Developing Effective Communications Skills

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Detailed Overview/Outline

Would you like to convey your thoughts and feelings clearly and effectively so that they can be heard and understood by others? This course will increase your awareness of communication behaviors and build your confidence and ability in managing workplace communications. You will learn skills for communicating powerfully, sending clear messages, and conducting challenging conversations while maintaining effective working relationships with supervisors and co-workers. The focus is on how to:

• Assess the effects of your communication behaviors on others
• Accurately listen to, assess, and react to what you hear
• Select a style of responding to achieve your communication goals
• Sustain positive rapport during difficult discussions
• Identify the impact of emotions on communication

KEY TOPICS

• Personality type and its influence on communication
• The power of perception and perspective taking
• Strategies for building listening effectiveness
• Communication competencies
• The role of empathy in communication
• Rapport and how to build it
• Managing nonverbal messages
• Assertive communication skills
• Communication skills for emotional intelligence
• Dealing with difficult people
• Styles of responding and active listening
• Giving constructive feedback
• Sending effective messages
• Holding difficult conversations

WHO SHOULD ATTEND:
Managers, supervisors, and individual contributors seeking to improve their communication effectiveness. Anyone who wants to acquire powerful rapport and communication skills.

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

Instructor(s):
Nancy Lampen, Cheryl Grana

Instructor Background:
Nancy Lampen, Director, Human Resources and Management Development Programs, Cornell University-ILR, Rochester. She designs, teaches, and manages programs in the areas of interpersonal and organizational communications, crisis communication, and train-the-trainer. Formerly, she was a professor of communications and was selected for Who's Who in America's Teachers, 1998 Edition.

Cheryl Grana, Adjunct Faculty, Cornell University ILR. Ms. Grana teaches courses in presentation skills, interpersonal skills, career planning, and how to be successful. She conducts training for major corporations as well as not-for-profit and public organizations. She is also an instructor with RCSD/Eastman Kodak Company’s Workplace Education Initiatives.

This seminar has 5 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQASXF.

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