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QuickCode:
QQATSS
Critical Skills for Managers: The Next Step
Seminar Overview
This two-day workshop will equip participants to understand and prosper in the present fast-paced, changing management environment; balance the need for stability with the need for change; handle new managerial roles and relationships more comfortably; and manage to maximize the performance and satisfaction of oneself and ones people. Topics include: managing change, organizing major projects, making risky decisions, empowerment, facilitation, negotiation, channeling conflict and much more. Keywords: executive, executives, management, behavior management, peak performance, delegation, constructive feedback, performance reviews, performance problems, win win conflict resolution. Fee per person: $1195. Fee includes breakfast, lunch and refreshments.
Provider: Cornell University-ILR (View Profile) – $1,195
Topic(s): Leadership & Management
Who Should Attend?
Experienced Managers and supervisors
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Detailed Overview/Outline
Demands on today's managers are changing - and increasing. Managers are required to implement and manage change, maintain morale, increase productivity, reduce costs, and be accountable for an ever-broader range of responsibilities. They are expected to learn and implement a wide array of new policies and procedures, manage process improvement initiatives, cross-functional work teams, and many other challenges. This workshop expands on the skills in "Supervising and Managing People," adds new ones, and will equip you to:
- Understand and prosper in today's fast-paced environment
- Balance the need for stability with the demands for change
- Handle new managerial roles and responsibilities
- Maximize results as well as satisfaction of staff
Key Topics
- Applied behavior management - principles and practices
- The building blocks of peak performance
- Communicating and clarifying performance expectations
- Defining your Delegation Quotient
- Making sure the right things get delegated
- Making sure things get delegated right
- Conducting constructive performance reviews
- Analyzing the cause of performance problems
- Dealing with difficult employee reactions to performance feedback
- Managing change effectively
- Preventing unnecessary resistance to change
- Understanding and preventing unnecessary conflict
- Containing and managing inevitable conflict situations
- Negotiating win/win resolutions to conflict
Who Will Benefit
Experienced managers and supervisors who want to improve their management skills in a broad array of areas Related Courses
MD302 - Coaching for Managers
MD314 - Leading High-Performance Teams
MD353 - Legal Issues for Managers
MD355 - Managing a Diverse Workforce
Sponsor Background:
- Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
- Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
- Classes are highly interactive…between student and instructor and student to student.
- Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
- Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
- The majority of our clients are repeat users…a testimony to the quality and value received.
Substitution and Cancellation Policy
Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.
Instructor(s):
Ronald G. Wells, Phillip Thompson, Ronald R. Williams (NYC Courses)
Instructor Background:
Ronald G. Wells, Ph.D., President,
Comprehensive Performance Systems, a
consulting firm specializing in the development
of supervisors, managers, and organizations.
Previously, Mr. Wells spent 15 years in various
executive and line management corporate
positions. He authored a book on management,
currently in its second edition, and has
published several articles on management in
major journals.
Phillip Thompson, Vice President, Comprehensive
Performance Systems, a consulting
firm specializing in the development of
supervisors, managers, and organizations.
Mr. Thompson has 15 years of experience in
training and development, management, and
consulting. He is an adjunct faculty member of
Indiana University–Purdue University and a
certified interaction management trainer.
Ronald R. Williams, Senior Analyst, Comprehensive
Performance Systems. He has senior
management experience in both manufacturing
and service businesses, including responsibility
for strategic planning, management and
information systems, marketing, finance, and
accounting. He has developed businesses from
initial concept through the raising of capital to
ongoing enterprises.
Past Participants Include:
Past Participants in All Cornell Workshops Include
- AIG
- American Express
- AT&T
- Becton-Dickinson & Co.
- Bell Atlantic
- BMG
- Boeing
- Chase Manhattan Bank
- Citicorp
- Coca-Cola
- Corning Glass
- Estee Lauder
- General Motors
- Girl Scouts of America
- GTE
- IBM
- Johnson & Johnson
- Lucent
- Merck
- Mobil
- MTV
- NEC America
- New York City Criminal Justice Agency
- New York State Dept. of Labor
- Tiffany & Co.
- Time Warner
- UNICEF
- United States Postal Service
- United Technologies
- Xerox
This seminar has 4 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQATSS.
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