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Criticism and Discipline Skills for Managers |
QuickCode:
QQAVWH |
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Upcoming Dates
*Click on a Date to Sign Up
May 14 · MONROE, LA
May 14 · ANN ARBOR, MI
May 15 · ALEXANDRIA, LA
May 16 · LAKE CHARLES, LA
May 19 · KALAMAZOO, MI
May 19 · TUPELO, MS
May 20 · FLINT, MI
May 20 · PEARL, MS
May 21 · GRAND RAPIDS, MI
May 21 · HATTIESBURG, MS
Jun 2 · WILKES-BARRE, PA
Jun 3 · ALLENTOWN, PA
Jun 4 · HARRISBURG, PA
Jun 5 · LANCASTER, PA
Jun 6 · PHILADELPHIA, PA
Jun 10 · SALISBURY, MD
Jun 11 · DOVER, DE
Jun 11 · SIOUX FALLS, SD
Jun 12 · WILMINGTON, DE
Jun 12 · OMAHA, NE
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Detailed Overview/Outline
Are your managers carrying dead weight?
These days you can't afford sub-standard performers. Problem employees drag down morale, destroy productivity and distract your managers from important projects. Here's a proven system for dealing with problem employees once and for all. At this seminar, your management team will learn how to ...
- Approach the employee about problem behavior ... in a way that minimizes accusations, hostility and defensiveness
- Create an improvement plan ... and get the employee to commit to it
- Coach the employee ... to encourage steady progress
- Document the process ... so the manager is prepared if dismissal becomes necessary
- Discipline, reassign or dismiss the person if the problem doesn't improve ... and handle it all fairly and with clear documentation
With the skills your people will gain at this seminar, they'll get problem employees to pull their own weight. That way, they'll have fully functioning teams -- with no "weak links." And everyone will be more productive, better satisfied and easier to work with. Recognize these nonperformers?
- The "bad attitudes."
They complain constantly, and their dismal outlook is poisoning the rest of the team. Often they have the skills to do their work well, but they fall short when it comes to enthusiasm, energy and commitment.
- The unskilled.
They just don't have the skills they need. Maybe their jobs have outgrown them. Maybe they never had the skills, and it's becoming more and more apparent. Or perhaps the main skill they're lacking is good judgment.
- The misdirected.
These people aren't really problems at all. They work hard and demonstrate their commitment. But they're confused about what their manager expects. Or they've gotten distracted from their goals. They'll be happy to perform if management can help them find the way.
Your managers will learn how to handle them ...
At this seminar, your managers will learn how to distinguish between the types of problem employees. They'll learn the hidden causes behind difficult behavior. They'll learn how to deal with each one carefully and compassionately. And best of all, they'll learn how to correct the problem with ...
- Clear standards
- Realistic action plans
- Progressive discipline
Help your managers turn "lost causes" into solid contributors
All managers have to deal with a problem employee at some point. This seminar is an ideal way for your management team to get important training in performance management all at once. After this seminar, your managers will speak the same language. They'll support each each other in creating action plans and applying progressive discipline. Program Agenda
Understanding the problem
- What a problem employee "looks" like: 9 symptoms to watch for
- Emotional and psychological roots of poor performance
- Should you wait until there is a clear pattern of behavior? Surprisingly, no -- you'll learn why
- A checklist to help you determine if you're unconsciously triggering the poor performance
- Communication breakdowns that lead to performance problems
- Pinpointing the problems of a poor performer
Taking positive action
- 6 factors to consider when choosing corrective measures
- 7 signs that your problem employee needs more training
- Preparing yourself to confront a problem employee
- How to explain the problem to your employee without placing blame or causing defensiveness
- How to set realistic, clear performance standards (so you reward behaviors you want and discourage those you don't)
- Progressive discipline: what to do when initial corrective actions don't work
- Developing a performance improvement plan for each employee
Handling employees who …
- Have a bad attitude
- Are chronically tardy
- Miss work often
- Refuse to take responsibility
- Challenge your authority
- Get derailed by personal problems
Preparing for dismissals
- Documenting the disciplinary process:
- -- When to start
- -- What to include
- -- How to be consistent with company policy and employee agreements
- -- When and how to use a witness
- -- What is legal, what is not
- When all else fails: how to talk with employees who are not improving, and help them feel better about moving on
- How to avoid grievances, and the best ways to handle them if they do arise
- Documenting discipline thoroughly and appropriately
Sponsor Background:
Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars. Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.
Today, with more than 5,000,000 satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.
Fred Pryor and CareerTrack are your number one choices for training because we offer:
- In-depth experience in the training industry
- Consistent and comprehensive course offerings
- High energy and content-rich presentations
- Multiple training tools, including on-site training, on-line learning, seminars, and a/v products
- 100% Satisfaction Guarantee
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 30 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!
Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.
Quote From Past Participants:
"I took over a staff riddled with problems. While I have been able to turn around nine of 11 people, this seminar was dead on target for the other two."
- Support Staff Supervisor, Mental Health Services West
"This seminar is the first I've attended in ages that talked about solutions to problems."
- Leader, Allstate Insurance Company
"I would recommend this seminar for all supervisors and managers."
- Program Director, Homer Perkins Canter
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This seminar has 150 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQAVWH.
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