Criticism and Discipline Skills for Managers and Supervisors

Complete Seminar Details

Are your managers carrying dead weight?

At this seminar, your management team will learn how to ...

• Approach the employee about problem behavior ... in a way that minimizes accusations, hostility and defensiveness
• Create an improvement plan ... and get the employee to commit to it
• Coach the employee ... to encourage steady progress
• Document the process ... so the manager is prepared if dismissal becomes necessary
• Discipline, reassign or dismiss the person if the problem doesn't improve ... and handle it all fairly and with clear documentation

With the skills your people will gain at this seminar, they'll get problem employees to pull their own weight. That way, they'll have fully functioning teams -- with no "weak links." And everyone will be more productive, better satisfied and easier to work with.

Recognize these nonperformers?

• The "bad attitudes." They complain constantly, and their dismal outlook is poisoning the rest of the team. Often they have the skills to do their work well, but they fall short when it comes to enthusiasm, energy and commitment.
• The unskilled. They just don't have the skills they need. Maybe their jobs have outgrown them. Maybe they never had the skills, and it's becoming more and more apparent. Or perhaps the main skill they're lacking is good judgment.
• The misdirected. These people aren't really problems at all. They work hard and demonstrate their commitment. But they're confused about what their manager expects. Or they've gotten distracted from their goals. They'll be happy to perform if management can help them find the way.

Your managers will learn how to handle them ...

• Clear standards
• Realistic action plans
• Progressive discipline

Help your managers turn "lost causes" into solid contributors

Understanding the problem

• What a problem employee "looks" like: 9 symptoms to watch for
• Emotional and psychological roots of poor performance
• Should you wait until there is a clear pattern of behavior? Surprisingly, no -- you'll learn why
• A checklist to help you determine if you're unconsciously triggering the poor performance
• Communication breakdowns that lead to performance problems
• Pinpointing the problems of a poor performer

Taking positive action

• 6 factors to consider when choosing corrective measures
• 7 signs that your problem employee needs more training
• Preparing yourself to confront a problem employee
• How to explain the problem to your employee without placing blame or causing defensiveness
• How to set realistic, clear performance standards (so you reward behaviors you want and discourage those you don't)
• Progressive discipline: what to do when initial corrective actions don't work
• Developing a performance improvement plan for each employee

Handling employees who …

• Have a bad attitude
• Are chronically tardy
• Miss work often
• Refuse to take responsibility
• Challenge your authority
• Get derailed by personal problems

Preparing for dismissals

• Documenting the disciplinary process:
• -- When to start
• -- What to include
• -- How to be consistent with company policy and employee agreements
• -- When and how to use a witness
• -- What is legal, what is not
• When all else fails: how to talk with employees who are not improving, and help them feel better about moving on
• How to avoid grievances, and the best ways to handle them if they do arise
• Documenting discipline thoroughly and appropriately

Sponsor Background:

Today, with more than 5,000,000 satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor and CareerTrack are your number one choices for training because we offer:

• In-depth experience in the training industry
• Consistent and comprehensive course offerings
• High energy and content-rich presentations
• Multiple training tools, including on-site training, on-line learning, seminars, and a/v products
• 100% Satisfaction Guarantee

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 30 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!

Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.

Quote From Past Participants:

"This seminar is the first I've attended in ages that talked about solutions to problems." - Leader, Allstate Insurance Company

"I would recommend this seminar for all supervisors and managers." - Program Director, Homer Perkins Canter