Effective Communication Skills for Managing Conflict & Confrontation	QuickCode: QQAXCV
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		Upcoming Dates *Click on a Date to Sign Up May 14 · JOLIET, IL May 15 · MERRILLVILLE, IN May 16 · CHICAGO, IL Jun 2 · LAS VEGAS, NV Jun 3 · PALM SPRINGS, CA Jun 4 · ONTARIO, CA Jun 16 · SAN DIEGO, CA Jun 16 · SANTA BARBARA, CA Jun 17 · CARLSBAD, CA Jun 18 · GARDEN GROVE, CA Jun 18 · TORRANCE, CA Jun 19 · HONOLULU, HI Jun 20 · HILO, HI

	Provider: Fred Pryor Seminars $149  Topic: Leadership & Management > Interpersonal Skills General Overview: In this one-day seminar students receive innovative, solution-driven approaches to the inevitable conflicts that arise at work and at home. They will discover practical, proven alternatives that they can harness in the most difficult, frustrating situations. Fee per person: $149; $139 each for five or more. Who Should Attend? Anyone We Also Recommend: · How to Communicate with Tact and Professionalism · Strengthening Your People Skills in the Workplace · Manage Conflict & Build Relationships - SDI Qualification Workshop

Detailed Overview/Outline

Control, confidence, and composure in even the most highly charged situations

Be honest—has anger, uncontrolled conflict, or unchecked emotion cost you too much? Spoiled relationships? Anxiety and stress? Poor productivity? Lack of cooperation and teamwork? Tension at home? A stalled career? Your self-respect? If you’ve got the courage to admit that the cost of unmanaged conflict has been too high, we’ve got the life-changing answers for you.

This one-day seminar presents an exciting, innovative, solutions-driven approach to the inevitable conflicts that arise at work and at home. You’ll discover practical, proven alternatives that you can harness in the most difficult, frustrating situations.

Conflict, strife, and opposing points of view are part of the workplace and part of life; you can’t change that. But you can change the way you react and manage conflict when it does occur. After this transforming seminar, you’ll see an incredible, positive change in yourself (and everyone around you will notice it, too)!

Enroll today, and you’ll be the master of your own emotions and the calm in the center of the storm.

Seminar Overview

• How to uncover “hidden” resentments and learn what’s really bugging you or others
• 3 special situations where you should avoid a confrontation at all costs
• The “escalation scale” — how to prevent disagreements from turning into arguments
• Steps you can take right now to “repair” relationships damaged by past conflicts
• The secret to keeping poise and control when everyone around you loses it
• Emotional “first aid”: innovative practices that help you get control in the crucial first minutes of a crisis
• Antagonists, blamers, complainers … set yourself free from the traps these tough people set for you
• “Crisis communicating”: talk your way through even the nastiest conflicts, and reach an acceptable compromise
• How to predict a problem situation before it reaches the crisis stage — and avert it entirely
• Self-destructive behaviors: find out how you can be “your own worst enemy”
• Stress and anger: identify and eliminate your own deadly “triggers”
• How to transform the negative energy of anger into a positive, productive force (The secret is “channeling”)
• How your individual personality drives your emotional responses
• Is it a “put-down” or constructive criticism? How to tell the difference
• Sinister sarcasm: how to deal with someone who veils insults with flattery
• How to relax — quick! 5 minutes is all you need to relieve the tension and anxiety of conflict
• “Placing blame”: how this common, destructive habit can lead you to disaster
• 18 physical symptoms of anger — know them, and you’ll be able to “warn yourself” of an impending emotional surge

Sponsor Background:
Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars. Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 5,000,000 satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor and CareerTrack are your number one choices for training because we offer:

• In-depth experience in the training industry
• Consistent and comprehensive course offerings
• High energy and content-rich presentations
• Multiple training tools, including on-site training, on-line learning, seminars, and a/v products
• 100% Satisfaction Guarantee

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 30 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!

Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.

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