Making the Transition From Staff Member to Supervisor	QuickCode: QQAXFU
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		Upcoming Dates *Click on a Date to Sign Up May 15-16 · SAN FRANCISCO, CA Jun 2-3 · ATLANTA, GA Jun 9-10 · CHICAGO, IL Jun 12-13 · MILPITAS, CA Jun 12-13 · NEW YORK, NY Jun 16-17 · WASHINGTON, DC Jun 23-24 · NEWPORT BEACH, CA Jul 10-11 · SAN FRANCISCO, CA Jul 14-15 · CHICAGO, IL Jul 17-18 · NEW YORK, NY Jul 21-22 · WASHINGTON, DC Jul 28-29 · BOSTON, MA Aug 4-5 · SAN DIEGO, CA Aug 4-5 · PHILADELPHIA, PA Aug 7-8 · NEW YORK, NY Aug 14-15 · ATLANTA, GA Aug 18-19 · CHICAGO, IL Sep 11-12 · CHICAGO, IL Sep 15-16 · SAN FRANCISCO, CA Sep 15-16 · NEW YORK, NY Show All 44 Dates

	Provider: AMA (American Management Association International) *When registering by phone, be sure to use our Priority Code: XNNT $1,695  Topic: Leadership & Management > Supervisory Skills General Overview: Attendees will find out exactly what to expect in their new role and determine what's expected of them. They will determine their new challenges as a supervisor, understand the key steps in the transitional process, and assess the strengths they bring to their new position. Two days. CEUs: 1.2. Fee per person: $1695, $1495 for AMA members. Who Should Attend? Newly promoted supervisors with less than one year of experience in this position; process and production supervisors We Also Recommend: · Leadership Skills for Supervisors

Detailed Overview/Outline

Effectively manage the change in your role and responsibilities through supervisor training!

This supervisor training seminar will prepare you for a complete change of responsibilities and help eliminate the anxiety that can accompany it. You’ll come away with a better understanding of what your boss, peers, staff and company expect from you. The invaluable set of supervisor training tools in this seminar will prepare you to assume that all-important first supervisory role.

HOW YOU WILL BENEFIT:

• Understand your new role—from your perspective and that of your boss, peers and subordinates
• Through supervisor training establish a presence and build credibility
• Flex your individual style with ease
• Delegate tasks to others, focusing on clear quality standards
• Implement a feedback system
• Tailor training to individual employees
• Understand what motivates peers, employees and superiors
• Gain awareness of basic laws and regulations as they apply to performance reviews, including EOE and ADA
• Gain techniques and strategies to manage your time and schedule your workload

WHAT YOU WILL COVER:

Letting Go of Your Former Role

• How to manage the change process
• Challenges and pitfalls to avoid
• Expectations from your direct reports, your boss and your former peers

Defining Your Behavioral Style

• How to best communicate with bosses, peers or employees with different style preferences
• Adjust personal behavioral styles to build better working relationships

Setting Goals for Yourself and Others

• The benefits of delegation
• How to set SMART goals that allow you to measure progress accurately
• Project delegation and the potential barriers

Legal Considerations for Supervisors

• Basic laws governing performance review
• Your obligations as a supervisor

Giving and Receiving Feedback

• Supportive vs. corrective feedback
• Guidelines to improve coaching relationships
• How to receive feedback constructively

Training Your Employees

• Adult learners and learning styles
• Techniques to develop your employees and assess your training resources

How to Motivate Effectively

• Motivational tools to handle workplace issues
• Relate motivation to styles, goal setting and communication preferences

Time Management

• Important vs. urgent using the prioritizing mode
• How to manage and protect your time

Who Should Attend

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Extended Description

Learning Objectives

• Understand Your New Role—from Your Perspective and That of Your Boss, Peers, and Subordinates
• Establish a Presence as a New Supervisor
• Build Credibility as You Establish New Relationships
• Adapt Your Individual Style to Those with Differing Styles
• Delegate Tasks to Others, Focusing on Clear Quality Standards
• Implement a Feedback System
• Tailor Training to Meet the Needs of Adult Learners
• Distinguish What Motivates Peers, Employees, and Superiors
• Gain Awareness of Basic Laws and Regulations as They Apply to Performance Reviews, Including EOE and ADA
• Avoid Potential Litigation with Your New Legal Awareness
• Prioritize Your New Task More Effectively

Letting Go of Your Former Role

• Establish Your Overall Objectives for the Course
• Describe Three Phases of the Change Process
• Identify the Greatest Challenges for New Supervisors and the Pitfalls to Avoid
• Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your New Role
• Recognize What You Have to Let Go of and What You Have to Learn, and Develop Strategies for Doing So

Defining Your Personal Behavioral Style

• Identify Your Own Behavioral Style Preferences
• Demonstrate the Best Way to Communicate with Bosses, Peers, or Employees Whose Style Preferences Differ from Yours
• Build Better Working Relationships with Others by Identifying and Adjusting to Their Personal Behavioral Styles

Setting Goals for Yourself and Others

• Set SMART Goals for Yourself and Others
• Delegate Tasks with Focus on Quality Standards
• Complete a Delegation Worksheet

Giving and Receiving Feedback

• Discuss the Criteria for Giving Effective Feedback
• Deliver Both Supportive and Corrective Feedback Using the Instant Feedback Device
• Demonstrate How to Receive Feedback Effectively

Understanding Adult Learners

• Discuss Your Obligation to Train Your Employees
• List the Particular Needs of Adult Learners
• Demonstrate a Five-Step On-the-Job Training Model
• Meet the Needs of Visual, Auditory, and Kinesthetic Learning Styles

Motivating Others

• Demonstrate How to Use the Needs Theory of Motivation to Handle Workplace Issues
• Relate Motivation Theory to Personality Style, Goal Setting, and Communication Preferences

Developing Legal Awareness

• Define the Basic Laws Governing All Aspects of the Performance Cycle
• Discuss Your Obligations in the Face of These Laws
• Demonstrate Your Legal Awareness by Correctly Answering a Written Quiz

Managing Your Time

• Distinguish Urgent from Important
• Use a Prioritizing Tool to Clarify Your Priorities
• Practice Specific "Quick Hits" for Managing Time Effectively
• Demonstrate Techniques for Protecting Your Time from Infringement by Others

Planning for Action

• Select Three SMART Goals for Yourself
• Develop a Personal Action Plan for Continuing Supervisory Development

Days: 2

CEUs: 1.2

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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