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Managing Emotions in the Workplace
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Provider:
AMA (American Management Association International)
Topic(s):
Leadership & Management > Interpersonal Skills
Who Should Attend?
Office staff, sales and customer service professionals, managers, supervisors
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Full Seminar Description
This seminar shows you how to depressurize anger, frustration and disappointment on the job and reenergize yourself as you tune out the negative, tune in the positive, and turn on productivity. Learn to identify your personal trigger points; develop techniques for staying calm in tense situations; and how to establish mutual expectations with your managers and co-workers. Two days. CEUs: 1.2. Keywords: interpersonal skills, people management, human relations, self-control, personal triggers, criticism. Fee per person: $2095, $1895 for AMA members.Understand how stress in the workplace affects your job performance—and learn practical techniques for managing emotions!
Stress in the workplace is on the rise! As you face a larger workload, tighter deadlines and greater demands on personal time, you’re likely to find yourself in situations where you need help identifying and managing emotions in the workplace.
Who Should Attend
Office staff, sales and customer service professionals, managers and supervisors and any employee who needs help managing emotions or stress in the workplace.
®Managing Emotions in the Workplace is a registered trademark of American Management Association.
HOW YOU WILL BENEFIT:
- Understand the connection between emotions and stress in the workplace
- Improve your skills at managing emotions in the workplace and maximizing work relationships
- Become more effective at managing emotions in the workplace through assertiveness communication skills
- Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
- Learn how to balance the physical, mental and emotional aspects of life
- Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups
WHAT YOU WILL COVER:
Understanding Stress in the Workplace
- Identify common causes of stress in the workplace from personal experiences
- Categorize common symptoms
- Discern the difference between positive stress and negative stress in the workplace
- Determine your levels of personal and work-related stress
- Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
- Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being
A Closer Look at Feelings and Emotional Well-Being
- Define personal mastery and its impact on your work life
- Differentiate between the two groups of emotions to better understand how you are feeling and why
- Identify different feelings in the past, present and future
- Evaluate your emotional debt and discover ways to pay it off
- Analyze situations so that your emotions do not sabotage the results you want
- Recognize thoughts, feelings and behaviors associated with stressful situations
- Analyze behavior patterns associated with stressful events
Communicating or Controlling? Balance or Ballistics?
- Use your mirror listening skills to understand how others are feeling
- Identify feelings and the reasons why people feel the way they do
- Recognize when to be assertive in interacting with others
- Construct assertive messages using the XYZ technique
Rituals—Managing Emotions in the Workplace
- Identify rituals that presently exist in your life
- Classify rituals according to purpose
Personal Action Plans—Putting It All Together
- Create a personal action plan to implement your learning back at work
Extended Description
Learning Objectives
- Understand the Statistics on Job-Related Stress
- Consider How Perception Has a Direct Impact on Your Emotions, and Understand How to Modify Your Perceptions
- Analyze How Hurt, Loss, Anxiety, Anger, Guilt and Depression Trigger Emotional Arousal and Reactions
- Identify the Six Myths about Stress
- Examine the Difference between Stress in Type I and Type II Business Situations
- Make the Connection between Emotions and Workplace Stress
- Practice Hands-on Techniques to Keep from Being "Emotionally Hijacked" at Work
- Describe Key Characteristics of Emotional Health, Including How Feelings Work, How to Pay Off Emotional Debt, How to Recognize Where Your Defense Mechanisms Can Distort Your Perception, How Defense Mechanisms Work, and How to Create Emotional Peace of Mind
- Create Work Environments Where Emotional Honesty and Emotional Energy Are Accepted
- Use Emotional Feedback and Practical Intuition as a Tool to Be More Perceptive about Your Own Feelings and Those of Other Employees
- Combine Both "Head Level" and "Heart Level" Information to Make Better Quality Decisions
- Identify and Practice Assertive Communication Skills to Effectively Express Your Emotions and Use Assertive Messages
- Create Rituals to Remind Yourself How to Lower Stress and Better Manage Your Emotions by Balancing the Mental, Physical, Emotional and Spiritual Aspects of Life
- Create a Personal Action Plan That Includes Support from the Seminar Group after the Course Is Over
Understanding More about Stress
- Identify Common Causes of Stress from Personal Experiences
- Interpret the Psychological and Physiological Effects of Stress
- Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress
- Discern the Difference between Positive Stress and Negative Stress
- Determine Your Levels of Personal and Work-Related Stress
- Recognize the Ways You May Be Unintentionally Contributing to Your Own Stress Levels through Perceptions of Excessive Demands
- Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being
- Synthesize Your Personal Profile by Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress
A Closer Look at Feelings and Emotional Well-Being
- Define Personal Mastery and Its Impact on Your Work Life
- Differentiate between the Two Groups of Emotions to Better Understand How You Are Feeling and Why
- Assess What You Are Feeling and Why You Are Feeling That Way
- Differentiate among Feelings in the Past, Present and Future
- Evaluate Your Emotional Debt and Discover Ways to Pay It Off
- Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want
- Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations
- Analyze Behavior Patterns Associated with Stressful Events
- Assess the Discrepancies between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions
Communicating or Controlling? Balance or Ballistics
- Use Your Mirror Listening Skills to Understand How Others Are Feeling
- Identify Feelings and the Reasons Why People Feel the Way They Do
- Recognize When to Be Assertive in Interacting with Others
- Construct Assertive Messages Using the XYZ Technique
Rituals—Managing Emotions and Stress
- Identify Rituals That Presently Exist in Your Life
- Classify Rituals According to the Purpose They Serve
- Create Meaningful Workplace Rituals
- Test Workplace Rituals against Real-Life Events
Personal Action Plans—Putting It All Together
- Create a Personal Action Plan to Implement Your Learning Back at Work
Days: 2
CEUs: 1.2
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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