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QuickCode:
QQAYQY
Resolving Conflict
Seminar Overview
This interactive workshop will provide you with an understanding of the nature of conflict in organizations, key approaches to managing conflict, and insight into your style of handling conflict and ways to enhance your conflict resolution effectiveness. Two days. Keywords: interpersonal skills, people management, human relations. Fee per person: $1295. Fee includes breakfast, lunch and refreshments.
Provider: Cornell University-ILR (View Profile) – $1,295
Topic(s): Leadership & Management > Interpersonal Skills
Who Should Attend?
Managers and supervisors who want to establish more effective ways to resolve conflict; particularly valuable for individuals in change situations
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Detailed Overview/Outline
Conflict can have constructive or destructive consequences both on individual and team performance. The difference depends on your ability to confront these conflicts, resolve them apparently, and grow wiser and stronger in the process. By learning to handle conflict well, you will enhance your success and that of your organization. This interactive workshop will provide you with:
- An understanding of the nature of conflict in organizations
- Key approaches for managing conflict
- Insight on your style of handling conflict and how to improve it
- Strategies and skills to resolve conflicts with individuals and groups
KEY TOPICS
- How conflict displays itself in the workplace
- How to anticipate typical sources of conflict
- Various conflict resolution models: their benefits and limitations
- Using the right resolution approach for the situation
- Using conflict positively for personal and organizational growth
- Identifying your strengths and weaknesses in resolving conflict
- How your style of handling conflict helps or hinders your ability to manage conflict
- How to use your authority appropriately to resolve conflict
- A personal plan for improving your own approach to handling conflict
- Conflict resolution strategies: when you are involved, among other individuals, within and among work groups
- Conducting a difficult performance appraisal
- Techniques for dealing with very angry people and groups
WHO WILL BENEFIT
Managers and supervisors who want to establish more effective ways to resolve conflict. Particularly valuable for individuals in change situations.
Sponsor Background:
- Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
- Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
- Classes are highly interactive…between student and instructor and student to student.
- Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
- Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
- The majority of our clients are repeat users…a testimony to the quality and value received.
Substitution and Cancellation Policy
Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.
Instructor(s):
Susan Brecher, Mitchell Karp, Shirley Munoz
Instructor Background:
Susan W. Brecher, Esq., Director, Curriculum
and Training Design. Ms. Brecher, an
employment practices attorney, is a resource
in curriculum design/training. She works
with eCornell to make Cornell ILR’s programs
accessible via the Internet.
Mitchell Karp, Esq.,President, Karp Consulting
Group, Inc., a consulting and training firm
specializing in multicultural organization
development, team building, conflict resolution,
and communication effectiveness. Previously,
he was a supervising attorney at the New York
City Commission on Human Rights and
founder of its training institute.
Shirley Muñoz, Ed.D., Partner and
Consultant, Cora Group. Dr. Muñoz consults
in diversity areas and helps organizations build
inclusive work environments. She also advises
clients on handling complaints and resolving
conflict. She has extensive experience conducting
management and employee training programs.
This seminar has 2 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQAYQY.
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