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Resolving Conflict
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Provider:
Cornell University-ILR (View Profile)
Topic(s):
Leadership & Management > Interpersonal Skills
Who Should Attend?
Managers and supervisors who want to establish more effective ways to resolve conflict; particularly valuable for individuals in change situations
Full Seminar Description
Conflict can have constructive or destructive consequences both on individual and team performance. By learning to handle conflict well, you will enhance your success and that of your organization. Covers: the nature of conflict in organizations; How conflict displays itself in the workplace; How to anticipate typical sources of conflict; Various conflict resolution models and tools, and the benefits and limitations of each. Two days. Keywords: interpersonal skills, people management, human relations. Fee per person: $1495. Fee includes breakfast, lunch and refreshments.Conflict can have constructive or destructive consequences both on individual and team performance. By learning to handle conflict well, you will enhance your success and that of your organization.
KEY TOPICS
- The nature of conflict in organizations
- How conflict displays itself in the workplace
- How to anticipate typical sources of conflict
- Various conflict resolution models and tools, and the benefits and limitations of each
- Using the right resolution approach for the situation
- Using conflict positively for personal and organizational growth
- How your style of handling conflict helps or hinders your ability to manage conflict
- How to use your authority appropriately to resolve conflict
- A personal plan for improving your own approach to handling conflict
- Techniques for dealing with very angry people and groups
Sponsor Background:
- Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
- Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
- Classes are highly interactive…between student and instructor and student to student.
- Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
- Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
- The majority of our clients are repeat users…a testimony to the quality and value received.
Substitution and Cancellation Policy
Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.
PLEASE NOTE: CORNELL NO LONGER ACCEPTS REGISTRATIONS WITH THE "BILL ME" OPTION. ALL WORKSHOPS MUST BE PAID IN ADVANCE EITHER BY CREDIT CARD OR PROOF OF PAYMENT SUCH AS A PO NUMBER.
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