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EEO/HR Complaints and Internal Investigations

Fee:

$1,595

· QuickCode:

QQAYRP

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Provider:
Cornell University-ILR (View Profile)

Topic(s):
Human Resources > Diversity & EEO

Who Should Attend?
EEO and AA professionals who want to gain in-depth expertise in managing the internal EEO complaint process

• Advanced Employee Complaint Handling

Full Seminar Description

• The internal complaint-handling process from A to Z
• The legal requirements organizations must observe
• Necessary technical and communication skills

KEY TOPICS

• Defining the role of the EEO complaint handler
• Comparing EEO complaint processes

Complaint intake

• Handling the emotional aspects of complaints
• Effective communication skills for complaint handlers
• Essential interviewing questions
• Legal concerns: EEO laws, confidentiality, and no retaliation

Structuring an investigation

• Stating the issues in terms of EEO policy and laws
• Using information-gathering techniques
• Interviewing complainants and accused persons
• Determining when to involve an attorney

Complaint resolution

• Identifying solutions, interventions, or resolutions
• Monitoring and following up on EEO complaints

Evaluating the effectivenss of the complaint process

Special Feature

WHO SHOULD ATTEND:

Prerequisite: Basic EEO legal complaint-handling knowledge or completion of “EEO Procedures: Internal, External and ADR.”

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

PLEASE NOTE: CORNELL NO LONGER ACCEPTS REGISTRATIONS WITH THE "BILL ME" OPTION. ALL WORKSHOPS MUST BE PAID IN ADVANCE EITHER BY CREDIT CARD OR PROOF OF PAYMENT SUCH AS A PO NUMBER.

Instructor(s):

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