Conflict Management Skills for Women

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Detailed Overview/Outline

How do you handle conflict? Do you approach it assertively and calmly? Do you confidently meet conflict head-on? Or do you go out of your way to avoid conflict rather than deal with it?

If the answer is yes to that last question, don't feel bad. The truth is that most of us have learned from experience that workplace conflicts too often lead to unproductive consequences - anxiety, anger, intimidation, blame and resentment.

But it doesn't have to be that way. Conflicts can be resolved without angry upsets and hurt feelings. In fact, managed conflict is a healthy way to bring important issues to light and strengthen your relationships with co-workers, bosses, vendors - even your friends and significant others.

We'll teach you proven strategies that work in a variety of conflict situations - from minor disagreements to potentially explosive confrontations. You'll learn how to get a handle on the feelings of anxiety and anger that can sabotage your ability to deal effectively with conflict, how to keep disagreements from getting out of hand and how to negotiate resolutions when they do.

Take advantage of the opportunity to benefit from this powerful training. The long-term result for you and your organization will be less stress, greater harmony and improved productivity.

WORKSHOP HIGHLIGHTS

Conflict Management Strategies That Work

• Not all disagreements have to end in arguments - you'll learn proven strategies for constructive resolutions
• The 6-step approach to win-win conflict resolution
• How to separate the 2 sides of every conflict - people and issues - and deal with each effectively
• Putting yourself in their shoes - how empathic listening helps you see both sides of the disagreement
• Practicing the "Give/Get" principle of conflict resolution
• 8 critical mistakes successful conflict managers never make
• How to turn the points of disagreement into a framework for resolution
• How your personality affects the way you deal with conflict
• Choosing a conflict management style that fits the situation
• Conflict as a positive motivator: 7 benefits of a well-managed crisis

Getting a Grip On Your Own Anger and Emotions

• Accepting responsibility for your anger: You become angry, no one makes you angry
• How to understand what's really bugging you
• Chronic anger - recognizing the physical symptoms that warn when enough is enough
• How the appropriate expression of anger is a necessary step to resolving conflict
• Expressing yourself without accusation, sarcasm or hostility
• 7 steps you can take to experience your feelings without acting them out
• How to avoid tears when you're really angry - and what to do if you can't
• Safe ways to blow off steam without venting it on people

How to Respond to Others' Anger

• How to validate someone's anger without fanning the flames
• One sure-fire way to let the situation cool down before trying to resolve it
• How to respond to a put-down without losing your temper
• How to quickly de-escalate an emotional confrontation with a boss or co-worker
• How honesty and understanding will help you keep your cool when dealing with an out-of-control person
• When confronting an angry person head-on may spell disaster
• How to make sure you're not "asking for" the very behavior from others you find hard to handle

Conflict Communication Skills

• How to overcome the feeling that negative feedback is a personal attack
• What men and women can learn from each other about the different ways they handle feedback
• Idiolects, dialects, registers and genderlects: The surprising differences-and similarities-between how men and women communicate
• How to turn negative self-talk into positive affirmations
• How to avoid the 8 most common pitfalls to giving negative feedback
• A 4-step approach to delivering feedback that's specific, non-accusatory and gets results
• Dismissing the belief that "criticism" and "disapproval" are synonymous
• How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
• How you can reduce day-to-day hassles by establishing positive relationships with chronically difficult people

How To Take Care of Yourself

• Weaving family, friends and co-workers into an emotional support system
• Relaxation skills you can master to control stress and relieve tension
• How to handle rejection and still feel good about yourself
• How to say NO without generating anger or guilt
• What to do when you body says "fight or flight" but neither is called for

Sponsor Background:
SkillPath's seminars, videos, audiocassettes, books and software packages offer expert guidance on everything from how to get the most from the latest version of your favorite computer programs to how to manage people, time, projects or priorities and just about everything in between. At current count, SkillPath's curriculum includes more than 60 different seminar topics and nearly 200 book, audio and video titles.

SKILLPATH GUARANTEES RESULTS If you're not happy, SkillPath is not happy. Go back to work and apply the new techniques you learned in any of SkillPath's seminars. If you're not absolutely delighted with the results you achieve, write to them right away. They will issue you a refund or arrange for you to attend another SkillPath seminar without paying another penny. That's the SkillPath Guarantee!

Cancellation Policy: Cancellations received up to five business days before the workshop are refundable, minus a registration service charge, which you may apply toward any future workshop. After that, cancellations are subject to the entire workshop fee, which you may also apply toward a future workshop. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

Quote From Past Participants:
"This seminar not only confirmed my 'weak points,' but also helped me move into positive action to strengthen my areas that need attention." - JRL Enterprises, Inc.

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