The Indispensable Assistant

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Detailed Overview/Outline

Think about the most respected secretaries, administrative assistants and support people you know. What is it that makes them so valuable - even indispensable - to their organizations?

Outstanding assistants possess a combination of positive attributes. They're organized, motivated, excellent project managers, able to work independently, and adept at handling the pressures of multiple tasks, deadlines and bosses. These are just the kinds of skills we'll teach you in this exciting seminar.

You'll get practical "how-to" skills that you'll put to work the very next day back on the job:

• Tips for juggling multiple projects and priorities
• How to keep things running smoothly when the boss is gone
• Surprising ways you can save time by delegating - even if you think there's no one to delegate to
• How to ask for and get help and additional resources when you need them
• How to determine which are the true top priorities when everything seems important
• How to identify and overcome your personal productivity roadblocks
• How to find out from your boss what's really expected of you
• How to deal with the special perils and pitfalls of reporting to multiple bosses

Will these ideas work for you? Yes! You'll gain practical, proven skills that will make you more productive, more valuable and more bottom-line effective than ever before. Just as important, your improved skills will open the door to more responsibility, more respect and greater job satisfaction.

WORKSHOP HIGHLIGHTS

How to Get Organized and Stay That Way

• 6 tips for developing a plan to get the most out of each day
• How to productively use the part of your day that most people waste
• Perform 2 easy tasks at the end of each day and save hours (and headaches) the next day

Time Management Solutions That Work

• 3 specific methods for shaving time from routine jobs
• When taking a well-deserved break can actually save you valuable time
• How to avoid falling into the trap of working more and accomplishing less

Stress Management Techniques

• How to recognize and deal with the 5 most common causes of work-related stress
• How your physical environment contributes to stress - tips for stress-proofing your work space
• Ideas you can share with your boss to reduce stress throughout the department

Assertiveness Skills That Help You Get The Job Done

• 7 assertiveness techniques that will increase your professional effectiveness
• Identify and eradicate the nonverbal messages that undermine your assertiveness
• Personal power - where it comes from and how to use it

Managing Multiple Projects and Priorities

• How to set a deadline - the key to effective project management
• A formula for ranking your priorities by importance and urgency
• 10 tips from professional project managers that you can use to plan, implement and complete your own projects

How To Handle The Interruptions That Sabotage Your Productivity

• One sure-fire way to discourage drop-in visitors
• How to avoid constant interruptions (even from the boss) and secure more time for completing tasks
• Steps to avoid telephone interruptions
• How a few minutes in the morning can save many interruptions throughout the day
• 6 recommendations for dealing tactfully with people who slow you down

Tips for Working With Multiple Bosses

• How to make yourself an indispensable part of the management team
• How to play the valuable role of liaison between the manager and other team members
• How to eliminate the gray areas of responsibility and authority in your position
• Concrete ideas for smoothing and improving your partnership with your boss

Delegation - The Way to Multiply Your Effectiveness

• 7 strategies for successful delegation - even if you think there's no one to delegate to
• How to avoid the "I'd better do it myself" hand-up and save time by delegating
• How to delegate the right jobs to the right people

Sponsor Background:
SkillPath's seminars, videos, audiocassettes, books and software packages offer expert guidance on everything from how to get the most from the latest version of your favorite computer programs to how to manage people, time, projects or priorities and just about everything in between. At current count, SkillPath's curriculum includes more than 60 different seminar topics and nearly 200 book, audio and video titles.

SKILLPATH GUARANTEES RESULTS If you're not happy, SkillPath is not happy. Go back to work and apply the new techniques you learned in any of SkillPath's seminars. If you're not absolutely delighted with the results you achieve, write to them right away. They will issue you a refund or arrange for you to attend another SkillPath seminar without paying another penny. That's the SkillPath Guarantee!

Cancellation Policy: Cancellations received up to five business days before the workshop are refundable, minus a registration service charge, which you may apply toward any future workshop. After that, cancellations are subject to the entire workshop fee, which you may also apply toward a future workshop. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

Quote From Past Participants:
"Today's seminar was encouraging. I have a lot of resources now to draw on the make my job more effective and to make me more efficient." - Wood River Medical Center

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