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Managing Conflict, Difficult People, and Discipline

Fee:

$580

· QuickCode:

QQAZEV

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Participants learn 'win-win' conflict resolution techniques that focus on counseling and problem solving while maintaining effective work relationships, and applying those techniques to their individual workplace situations. Important aspects of supervisory corrective action are examined. Participants also learn to properly use progressive discipline to address sever performance problems. 1.4 CEUs.... more

Provider:
MRA-The Management Association, Inc.

Topic(s):
Leadership & Management > Team Building

Who Should Attend?
Newly appointed supervisors, managers, and professionals as well as individuals with management potential

We Also Recommend:

Resolving Conflict and Handling Difficult People Problems for Group Leaders

Full Seminar Description

Dealing with difficult people requires a special knowledge and skill set that every effective leader must possess. Participants learn 'win-win' conflict resolution techniques that focus on counseling and problem solving while maintaining effective work relationships, and applying those techniques to their individual workplace situations. Important aspects of supervisory corrective action are examined. Participants also learn to properly use progressive discipline to address sever performance problems. 1.4

What You Will Learn:

work with difficult people
use conflict resolution techniques
develop a counseling technique
document to improve performance
know when to use corrective action
use progressive discipline
give corrective feedback

Sponsor Background:

MRA helps employers successfully deal with the complexities of employer-employee relations, government regulations and change. MRA looks forward to partnering with you and your company in the near future.

Who we are . . .

MRA-The Management Association, Inc. is a membership-based employers’ association founded nearly 100 years ago in Milwaukee, Wisconsin. Its 23 founding companies recognized the value of uniting to solve problems, improve employer-employee relations, and increase productivity. These goals became the mission of MRA in those early days. They are as relevant today as they were in 1901.

Who our members are . . .

Currently, more than 2100 companies — both large and small — rely on MRA’s services. Members in the Association range from multinational corporations with thousands of employees to local companies with fewer than five employees. In addition, the membership is diverse, including manufacturing, banking, healthcare, retail and service organizations.

The Benefits of Membership . . .

MRA acts as a clearinghouse for information. Members benefit from the Association’s vast resources and the data of the many companies with which the Association works. This information gives members a comprehensive view of employer information, trends, and issues.

The primary goal of MRA is to provide organizations with the information they need, the training they require and the direct help they request.

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