Making the Transition To Management

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Detailed Overview/Outline

Get basic management skills that set the stage for a new career!

This basic management seminar will help you lay the foundation for your management career and provide you with easy-to-apply tools you need to make a successful transition into your new role. In just two days you will gain the practical basic management know-how you need—and the confidence you want—to plan, organize, coach, motivate, delegate and communicate in order to be an effective new manager.

Who Should Attend
Newly appointed or prospective managers with less than one year of management experience who are interested in mastering basic management skills.

HOW YOU WILL BENEFIT:

• Understand your new managerial responsibilities—and make a quick, effective transition to your new role
• Establish credibility and effective work styles
• Build alliances with peer managers
• Master the basic management concepts of coaching, communication, motivation, delegation and performance management
• Practice your listening and feedback skills
• Become an effective member of the management team

WHAT YOU WILL COVER:

The Challenges of Making the Transition

• Build successful relationships with managers, peers and direct reports
• Know what is expected of a manager

Flexible Management Style

• Understand and use style as a management tool
• Learn how to “flex” your management style to manage with more confidence

Communication and Feedback

• How to listen at a new level: internal listening vs. focused listening
• Effective/corrective feedback and when to use it

Performance Management

• How to align organizational interests with the individual’s interests
• Create an ongoing process to interact, communicate, provide feedback, coach, delegate, motivate and set goals for direct reports
• Constructive criticism techniques

Coaching

• Understand the who, what, when and why of coaching
• The two types of coaching; knowing when and how to coach an employee

Delegation

• What to and what not to delegate
• Delegating techniques to achieve win-win outcomes
• Exercise and self-assessment

Setting Goals

• The difference between vision and goals
• How to set SMART goals

Motivation

• Recognition, encouragement and productivity
• How to motivate and create a positive work environment
• Self-assessment exercise and personal action plan

Extended Description

Understand the Role of a Manager

• Appreciate the Difference between Being a Manager and Being an Individual Contributor
• Employ New Management Functions for the 21st Century
• Understand Your Style and the Styles of Those Around You
• Learn to "Flex" Your Style So That You Can Be More Effective as a Manager
• Improve Your Communication Skills
• Enhance Your Listening Skills
• Use Effective Open-ended Questions
• Know When and How to Give Feedback
• Coach Your Employees
• Get Work Done through Others by Delegating
• Set and Assign Goals for Your Direct Reports
• Recognize and Reward Your Direct Reports

Roles and Responsibilities

• Identify the Difference between Being a Manager and Being an Individual Contributor
• Define the New Additional Functions of Management Needed for the 21st Century

Developing a Flexible Management Style

• Understand and Use Style as a Management Tool
• Know Your Own Style
• Identify and Understand the Styles of Others
• Learn How to "Flex" Your Management Style to Improve Your Managerial Effectiveness

Communication and Feedback

• Listen at a New Level
• Use Open-ended Questions as a Communication Tool
• Use Paraphrasing as a Listening Technique
• Use Empathy to Clarify and Improve Your Listening Skills
• Understand the Power of Words in the Communication Process
• Understand the Types of Feedback and When and How to Use Each

Manager as Coach

• Understand Coaching in the Management Context
• Know When and How to Coach an Employee
• Utilize the Two Types of Coaching

Delegation

• Know Why and When to Delegate
• Recognize Delegation Myths
• Follow a Model for Delegating Work to Your Employees

Setting Goals

• Understand the Difference between a Vision and a Goal
• Know How to Devise SMART Goals

Motivation

• Define Motivation
• Understand the Cycle of Productivity
• Understand Your Own Ability to Motivate Your Employees
• Develop Your Own Top Ten List of Ways to Motivate Employees

2 days/1.2 CEUs

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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