Problem Solving and Decision Making

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Detailed Overview/Outline

The future of successful organizations is often determined by the quality and impact of the decision made by their leaders and professionals. Understanding how best to solve problems and make decisions is an essential. The skills needed to accomplish this involve learning to find the "real problem," separating symptoms from causes, and implementing sound, creative decisions to enhance the positive impact of the outcome. This workshop will examine:

• The overall process for making decisions and solving problems
• Identifying the root cause of the problem
• The importance of using models for decision making and problem solving
• Getting the ideas out and prioritizing them
• How to implement decisions and solutions
• Using assessment data to solve problems and make decisions

Who Should Attend
Project leaders and any manager, executive, or professional who wants to make better decisions and solve problems more effectively.

Key Topics

• How problems get solved and decisions get made
• Using root-cause analysis to determine why the problem exists
• Specific models to guide successful efforts
• Techniques to increase the quantity of solution ideas while eliminating roadblocks
• How to focus on the importance of ideas through prioritization techniques
• Assessing the potential impact of a solution
• Using techniques to balance the positive and negative impact of solutions
• How emotions interfere with this process
• The need to be right and its impact on flexibility
• Teamwork: an essential ingredient in the quantity of ideas and successful outcomes
• The power of group thinking
• The power of positive attitude and energy on motivating others
• Factors affecting acceptance of solutions and decisions

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

Instructor(s):
John Mitchell

Instructor Background:
John Mitchell, Ph.D., Principal, Mitchell & Associates, a firm specializing in professional and organizational development. Dr. Mitchell has 30 years of experience as a management consultant, business executive, and university professor. He is an expert in business communication effectiveness, organizational assessment, coaching, and motivation.

Past Participants Include:
Past Participants in All Cornell Workshops Include

• AIG
• American Express
• AT&T
• Becton-Dickinson & Co.
• Bell Atlantic
• BMG
• Boeing
• Chase Manhattan Bank
• Citicorp
• Coca-Cola
• Corning Glass
• Estee Lauder
• General Motors
• Girl Scouts of America
• GTE
• IBM
• Johnson & Johnson
• Lucent
• Merck
• Mobil
• MTV
• NEC America
• New York City Criminal Justice Agency
• New York State Dept. of Labor
• Tiffany & Co.
• Time Warner
• UNICEF
• United States Postal Service
• United Technologies
• Xerox

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