Communication Skills: Results Through Collaboration

Complete Seminar Details

You will learn how to

• Achieve results in your communications with others
• Build collaborative relationships that emphasize trust and respect
• Communicate effectively using simple, concise and direct language
• Enhance your active listening skills
• Foster cross-cultural understanding in your workplace
• Eliminate the roadblocks that undermine your ability to communicate effectively

Course benefits

Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to communications with a flexible, authentic and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Who should attend

Activities throughout this course immerse you in an ongoing simulation including a media-rich experiential learning environment that allows you to practice the communication techniques, tools and strategies presented. Activities include:

• Experiencing the difference between one-way and two-way communication
• Defining your communication style
• Demonstrating active listening skills
• Dealing with challenging emotions through video scenarios
• Revealing personal filters with simulation games
• Overcoming cross-cultural barriers through case studies and role plays
• Generating checklists and job aids to enhance your performance back on the job

Course content

• Adopting simple, concise and direct language
• Recognizing perceptual filters that hinder communication
• Identifying basic communication principles

SETTING CLEAR GOALS FOR YOUR COMMUNICATION

• Determining outcomes and results
• Soliciting feedback
• Matching intentions and results
• Initiating communications
• Figuring out what to say and the best way to say it
• Paying attention to verbal and nonverbal cues

AVOIDING COMMUNICATION BREAKDOWNS

• Increasing the value of your communications
• Improving the strength of your relationships
• Creating value in your conversations
• Taking personal responsibility
• Recognizing your role in creating successful communications
• Identifying internal and external factors that impact your communications

TRANSLATING ACROSS COMMUNICATION STYLES

• Identifying the four communication styles
• Recognizing your style and the style of others
• Strengths and blindspots of each style
• Bridging communication styles
• Adapting your own approach to close communication gap
• Being flexible without compromising your identity

LISTENING FOR IMPROVED UNDERSTANDING

• Tools for active listening
• Asking clarifying questions
• Confirming the message
• Demonstrating respect, empathy and sensitivity
• Listening for the entire message
• Interpreting nonverbal cues
• Intonation
• Rate of speech
• Volume
• Gestures
• Facial expressions
• Posture
• Use of space
• Dress
• Eye contact

ACHIEVING AUTHENTIC COMMUNICATION

• Creating openness
• Determining when to speak up and when not to
• Identifying appropriate degrees of disclosure
• Establishing value and trust
• Working with the three dimensions of behavior
• Interpreting your patterns of interpersonal behavior and expectations
• Calibrating the variance between what you want and what you express
• Matching your body language to your message
• Enhancing your message to gain your intended results
• Creating believable and credible messages
• Ensuring that your attitude supports rather than hinders communication
• Speaking through silence

CROSS-CULTURAL COMMUNICATION

• Navigating beyond cultural boundaries
• Developing greater sensitivity to cultural differences
• Avoiding potential cross-cultural pitfalls
• Working with filters and assumptions
• Raising your awareness to avoid misunderstandings
• Uncovering assumptions

WORKING CONSTRUCTIVELY WITH EMOTIONS

• Dealing with anger
• Overcoming personal challenges
• Expressing your anger constructively
• Managing emotionally charged situations
• Defusing an emotional situation while maintaining your composure
• Taking responsibility for your emotions

Sponsor Background:

Learning Tree International is a world leader in Hands-on training for Management and Technology Professionals. Since 1974, over 1,700,000 course participants from over 13,000 organizations around the world have enhanced their skills through intensive hands-on exercises under the guidance of expert instructors with real-world experience.

Virtually every major company and government agency has relied on Learning Tree to provide its managers and employees with the skills they need to succeed in their job functions.

10 Reasons to Choose Learning Tree

... over 1.7 million professionals have trained with Learning Tree

1 Benefit from 32 Years of Training Excellence

Learning Tree International has trained over 1,700,000 IT and management professionals and managers from more than 13,000 organizations around the world. Virtually every major technologyoriented organization and government agency has trusted and relied on us to provide their employees with the training they need to master the latest technologies and management skills.

2 Learn from Expert Instructors

Learning Tree instructors are active practitioners who average more than 20 years experience in their field. Because they use the very technologies and skills they teach, they've already solved the same problems you are likely to encounter, so you and your organization gain the knowledge from their years of hands-on expertise. In addition to their extensive real-world experience, our instructors only qualify to teach Learning Tree Courses after completing our rigorous industryleading screening and training program.

3 Experience Superior Course Design

Learning Tree Courses are developed through a stringent, time-tested process that ensures every course is practical and relevant. Our development teams include multiple subject experts drawn from our worldwide network-and our courses are constantly updated to ensure what you learn is always up to date.

4 Courses are Available Anywhere, Anytime

In addition to our Education Centers located in North America, Europe and the Pacific Rim, Learning Tree has the infrastructure and logistical capabilities to assemble, customize and deliver world-class training anywhere in the world. Whether it's a single course at your own facility, or a complete curriculum you need to present in different locations around the globe, location is not a problem.

5 Acquire Practical Skills with Hands-On Instructor-led Training

Each of our intensive hands-on courses is designed to help you gain the skills you need-quickly and in depth. Our courses are taught in a collaborative, supportive classroom-based environment, not on a Web site where you get instruction in a vacuum. And when you return to work, you can apply your new skills, tools and techniques right away, so you and your organization reap the benefits immediately.

6 Retain New Knowledge and Skills Longer

Learning Tree Courses are developed around the principles of Active Learning, the most advanced and effective method of adult education. You are immersed in your subject through individual and group activities that significantly increase your understanding, retention and ability to apply new knowledge and concepts to maximum effect.

7 Learn in a Superb Training Environment

Our modern, comfortable Education Centers are designed to ensure the comfort, ease and maximum effectiveness of your learning experience. We provide state-of-the-art equipment featuring MagnaLearn(tm), our proprietary Instructional Enhancement Technology-which helps you learn more quickly, in greater depth and with increased retention.

8 Achieve Professional Certification

We offer 45 Certification Programs that give you professional recognition and document your expertise. Achieving Learning Tree Certification demonstrates your mastery of the essential skills required to excel in your role.

9 Earn College Credit or Continuing Education Credit

Learning Tree Courses are recommended for college credit to more than 1,500 Universities and Colleges by the American Council on Education (ACE). Our courses are also eligible for PDU credits from the Project Management Institute, as well as CPE credits from the National Association of State Boards of Accountancy.

10 Vendor-Independent Training

Learning Tree was, is and will continue to be independent of vendor influences. That means you get training that is unbiased. We present an objective, evenhanded treatment of the pros and cons of new products, techniques and technology. You even learn about third-party alternatives that the vendors themselves would never tell you about.

Learning Tree Management Training

For over 32 years, Learning Tree has been dedicated to meeting the professional development needs of people like you. Now, more than ever, superior management, leadership and interpersonal skills are critical to individual and organizational success. And it is equally critical to be able to apply those skills in complex, technology-intensive environments.

Experience the Quality...of Learning Tree Hands-On Training

Learning Tree is committed to providing the most effective high-quality education for IT professionals and managers. Our high standards for Course Development, Instructor Training and state-of-the-art facilities provide a learning experience that ensures your training investment produces the results you and your organization expect.

Active Training Ensures That "You Learn by Doing"

For over 32 years, Learning Tree has been a pioneer in the application of Active Training, which is the most advanced and effective method of adult education. And today, we are still leading the way.

In our courses, you learn by doing. Our instructors do more than just lecture--they actively involve you in your training. Brief lectures are followed by hands-on exercises so that you master new skills right away.

Get Real-World Solutions from Expert Instructors

Learning Tree instructors are active practitioners who work full time in high-tech companies, R & D labs and other business environments where they use the very technologies and skills they teach. Because they have already solved the same problems you are likely to encounter, our instructors are equipped to share their real-world experience and practical solutions with you. Everything you learn is practical, relevant and up to the minute.