Understanding & Managing Conflict

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Detailed Overview/Outline

Conflict is a fact of life. But by better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly interactive 3-day seminar will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships. Extensive resources for further learning will be provided throughout this course.

WHO SHOULD ATTEND:
This course is designed to help those who want to sharpen their ability to understand, manage, and create opportunity out of conflict. Managers who are building teams, having to do more with less, working in tense situations, will find this course useful.

WHAT YOU WILL ACHIEVE:

• An operational definition of conflict
• An appreciation of different styles for managing conflict
• Skills in applying conflict management tools
• Improved ability in using communication, listening, and feedback
• An application plan for further growth.

WHAT YOU WILL LEARN:

• Background Information About Conflict --- examining the basic shape of conflict, identifying the dynamics of conflict behavior, and the elements of cooperative and competitive conflict
• Your Conflict Management Style --- learning about your own conflict management style through the use of a survey instrument and interpreting the results of the survey as its affects you. Determining the appropriate and inappropriate use of style behaviors
• Four Tools for Improving How We Manage Conflict --- working with a Conflict Management Matrix, examining the importance of three basic questions in working with conflict, learning more about the sources of conflict, and practicing the use of a Conflict Management Planning Guide
• Symptoms of Conflict --- identifying key psychological dynamics of conflict behavior and recognizing warning signs of conflict
• Skills in Managing Conflict --- improving communication, listening, feedback, and creative problem-solving skills to help manage conflict more effectively
• Different Types of Conflict --- the use of role renegotiation as a method of working with interpersonal conflict, exploring the elements of inner-unit conflict, and examining forces that impact organizational conflict
• Creating an Action Plan --- developing and testing a hands-on application plan that helps to manage conflict more effectively.

Sponsor Background:
Boston University’s Corporate Education Center provides a wide range of educational and training programs designed for today’s working professional. Offering both public seminars and custom-tailored programs delivered on-site, the Corporate Education Center combines the resources of a university with leading industry experts to create programs that keep professionals up-to-date and highly competitive in today’s marketplace.

The Corporate Education Center is comprised of four program groups

Management Development: offering quality management development seminars to help you reach your peak potential in a rapidly changing business world.

Information Technology Seminars: providing high quality application development and systems training for the corporate community in the form of technical seminars, customized technical training and renowned international conferences.

Authorized Education: offering manufacturer authorized computer training in Novell, Microsoft, Lotus, and SCO technologies.

Computer Career Programs: providing accelerated, hands-on technology-specific certificate programs in computer programming, networking, and PC service & support. We also offer Financial Aid, Job Search Assistance and Placement Services.

Cancellation and Rescheduling

Course fees for public registration courses are fully refundable if Boston University receives written communication of the cancellation or reschedule on or before the 14th day before the course start date. Boston University will accept notification via U.S. mail, fax, or email.

Cancellation or reschedule requests received fewer than 14 days before a course start date will be charged a fee equal to 25% of the course or seminar fee. Please note: there are no refunds available for cancellation or rescheduling of a boot camp registration received fewer than 14 days prior to the start date.

If you fail to attend the course or boot camp without giving notification to Boston University, the full course or boot camp fee will be charged. A substitute may be sent in your place to avoid penalties. Credit card payment refunds must be credited to the same credit card account number.

The Boston University Corporate Education Center may cancel a class due to low enrollment; a 10-day notice is typically provided to enrolled students.

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