Leading High Performance Teams

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Detailed Overview/Outline

This workshop builds awareness and skill in the areas of team dynamics, group problem solving, and group decision making. The critical structural and behavioral dimensions of building and leading an effective work team or task force are fully explored. You will develop leadership skills applicable to many areas, but especially suited to self-directed work teams, employee participation teams, employee participation teams, interdepartmental task groups, and other group situations where combined efforts are needed to reach optimal performance levels. You will develop insights into:

• Planning, chartering, formative, developmental, and maintenance phases of the team "life cycle"
• The critical differences between supervising and leading a team
• How to help your team through predictable stages
• Balancing process and tasks that the team supports to produce superior results
• Facilitation techniques to lead an affective team and create true "synergism"
• How to plan and conduct effective team meetings

KEY TOPICS

• Structural Issues in Team Development
• Targeted Development Activities for Different Stages of Team Development
• Job Design in an Empowered Team
• Four Fundamentals of Team Empowerment
• A Process Model for Effective Team Meetings
• Balancing Process and Outcomes of Meetings
• Team-Building Experience
• The collaborative decision-making process
• Team action analysis
• Feedback on individual and team behaviors
• Core Competencies for Team Leaders
• Modeling positive communication
• Giving and receiving feedback
• Dealing with difficult situations

WHO WILL BENEFIT
Managers or leaders who are attempting to create higher levels of employee involvement through less directive, more "facilitative" leadership strategies. This includes managers, supervisors, group leaders, team leaders, project leaders, and facilitators who work with others in these types of positions.

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

Instructor(s):
Ronald G. Wells, Phillip Thompson, Ronald R. Williams (NYC Courses)

Instructor Background:
Ronald G. Wells, Ph.D., President, Comprehensive Performance Systems, a consulting firm specializing in the development of supervisors, managers, and organizations. Previously, Mr. Wells spent 15 years in various executive and line management corporate positions. He authored a book on management, currently in its second edition, and has published several articles on management in major journals.

Phillip Thompson, Vice President, Comprehensive Performance Systems, a consulting firm specializing in the development of supervisors, managers, and organizations. Mr. Thompson has 15 years of experience in training and development, management, and consulting. He is an adjunct faculty member of Indiana University–Purdue University and a certified interaction management trainer.

Ronald R. Williams, Senior Analyst, Comprehensive Performance Systems. He has senior management experience in both manufacturing and service businesses, including responsibility for strategic planning, management and information systems, marketing, finance, and accounting. He has developed businesses from initial concept through the raising of capital to ongoing enterprises.

Past Participants Include:
Past Participants in All Cornell Workshops Include

• AIG
• American Express
• AT&T
• Becton-Dickinson & Co.
• Bell Atlantic
• BMG
• Boeing
• Chase Manhattan Bank
• Citicorp
• Coca-Cola
• Corning Glass
• Estee Lauder
• General Motors
• Girl Scouts of America
• GTE
• IBM
• Johnson & Johnson
• Lucent
• Merck
• Mobil
• MTV
• NEC America
• New York City Criminal Justice Agency
• New York State Dept. of Labor
• Tiffany & Co.
• Time Warner
• UNICEF
• United States Postal Service
• United Technologies
• Xerox

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