Coaching: A Strategic Tool for Effective Leadership

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Detailed Overview/Outline

Get skills for coaching employees to improve the effectiveness of individuals and teams!

This seminar gives you a variety of tools, techniques and best practices for coaching employees—from analyzing the cause of subpar performance to creating a climate for effective employee coaching and learning…from giving corrective feedback to handling difficult responses to coaching. You’ll leave this three-day seminar more aware of your personal habits, styles and preferences when you are coaching employees, through assessments, role plays and exercises.

Who Should Attend

Team leaders, managers and executives.

HOW YOU WILL BENEFIT:

• Confront difficult situations with confidence
• Develop a team environment that fosters synergy
• Reinforce the behavior and motivation of peak performers
• Turn around disruptive behavior
• Build the trust and rapport necessary for coaching employees effectively
• Learn how to listen with an empathetic ear and encourage open, two-way communication

WHAT YOU WILL COVER:

• What leaders do…why leaders need to be coaches
• Obstacles to coaching: the three-part coaching process
• Creating a climate of trust and confidence
• How to sustain trust when you confront poor performance
• How to be confident in the face of a difficult challenge
• Guiding a dialogue on performance
• The delegation process…difficulties of delegation…signs of poor delegation
• Why leader-coaches must be teachers and trainers: six learning styles
• Guiding the development of a performance improvement plan

Extended Description

Learning Objectives

• Define Coaching
• Describe Why Leaders Today Must Be Skilled at Coaching
• Explore Three Core Values of an Effective Coach: People, Performance, Process
• Understand the Two Phases of Coaching: Diagnosis and Intervention
• Demonstrate the Three Approaches to Coaching: Directive, Collaborative, and Facilitative
• Describe and Demonstrate the Ten Skills of Coaching
• Learn How to Use Four Different Communication Styles to Achieve Rapport and Communication Effectiveness with Conduct an Effective Coaching Session Using the Appropriate Skills and Communication Style to Promote Growth, Development and Improvement

Fundamentals of Coaching as a Leadership Style

• Understand the Role of Leadership and Why a Good Leader Must Also Be a Good Coach
• Understand the Benefits to All Parties in a Coaching Situation
• Learn the Three Basic Approaches to Coaching
• Understand the Four Forms of Coaching
• Explore the Two Phases of the Coaching Process
• Assess Your Coaching Skills

The Ten Skills of Effective Coaches

• Skill #1: Create a Climate of Trust and Confidence
• Skill #2: Listen, Look, and Learn
• Skill #3: Measure, Assess, and Plan
• Skill #4: Guide a Dialogue About Performance
• Skill #5: Educate
• Skill #6: Delegate for Development
• Skill #7: Deliver Reinforcing Feedback
• Skill #8: Deliver Corrective Feedback
• Skill #9: Deal with Difficult Responses and Situations
• Skill #10: Guide the Development of an Action Plan

Putting It All Together

• Conduct an Effective Coaching Session
• Develop an Action Plan in Partnership with a Colleague or Team

Coaching Skills Practice

• Participate in Coaching Situations as Both Coach and Person Being Coached

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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