Excelling as A First-Time Manager or Supervisor

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Detailed Overview/Outline

Supervisory fundamentals you need to know to achieve management success

You already have the knowledge and skills to perform in your area of expertise. That's probably what got you promoted in the first place. But being a manager or supervisor demands a new type of skill. You're in charge of coordinating people and tasks—your continued success depends directly on your ability to get things done through others.

Here's the good news: As a new supervisor, you don't have to learn everything by doing.

That's exactly why we designed Excelling as a First-Time Manager or Supervisor: To provide you with the practical tips, techniques and solutions you need for supervisory success without incurring the hard knocks that come with on-the-job learning.

This intensive day of training focuses on the unique challenges you face every day as a manager or supervisor and offers solutions to help you fully achieve your potential—not just as a manager or supervisor but as a true leader who commands the respect, commitment and credibility that moves people to action.

You'll learn…

• Actions you can take that will immediately establish your authority, boost your credibility and earn respect
• 5 surefire ways leaders gain the commitment and cooperation of workers
• Together Everyone Achieves More—how to turn a diverse group of people into an empowered, smooth-functioning team
• How to put the greatest management principle in the world into practice to save you and your employees countless hours of frustration and unnecessary work
• How to manage up the ladder—tips for communicating effectively with your boss and other executives
• 6 tips for overcoming the most common supervisor-employee communication barriers
• How to conduct a fair and constructive performance evaluation—and what to do when workers disagree with your assessment of their performance
• How to put an end to self-defeating thoughts and negative attitudes that keep you from achieving your peak

TOPICS

• How to make the adjustment from team player to take-charge manager and leader
• Take a candid inventory of your supervisory strengths and weaknesses … how to adapt your natural supervisory style to constantly changing work situations … find out what differentiates a good leader who turns people on from a boss who turns people off … and how to develop the confidence and good judgment for deciding what to do in any situation
• How to deliver crystal-clear communication
• How to deliver instructions that aren't misunderstood—or ignored … how to sidestep the most common supervisor-employee communication pitfalls … why taking the time to listen now saves time and headaches later … the pros and cons of electronic communication devices—are there sometimes better methods for getting your message across?
• How to get workers tuned in and turned on
• How to tap workers' inborn motivation … how to deliver praise so it doesn't come off as lip service … easy, everyday techniques for boosting worker enthusiasm and commitment … a step-by-step approach to formally counseling workers … understanding when not to counsel employees or colleagues … and how to offer criticism and discipline workers through rough spots without stripping them of their self-confidence
• How to organize constantly shifting projects, priorities and resources
• Gain specific techniques for increasing team productivity … how to establish project procedures and keep control of the work flow … a 5-point plan for dealing positively and productively with change … 9 steps for defining and planning any project from concept to completion … and how to "find" scarce resources
• How to carry out essential supervisory roles and functions
• How to better understand and predict worker behavior … build teamwork and cooperation … turn around problem workers and unsatisfactory performance … techniques for planning what needs to be done and estimating the resources needed to do it … how to set SMART goals … why employee evaluations don't have to be an annual drudgery … how to select the right people to get the right jobs done … understanding EEO rules and regulations … budgeting and accounting essentials … plus can't-overlook considerations for supervising union employees
• How to handle conflict and crises
• How to get the job done on deadline … techniques for reducing absenteeism, tardiness and turnover … how to deal with conflict, anger and emotions—your own too … how to redirect problem employees … and how to deal with the most common supervisory nightmares involving employees, other managers and the work environment
• How to keep yourself in balance and under control
• How to realign negative thoughts and feelings to achieve positive results … tips for preventing stress and burnout … how to get a handle on daily time wasters … and tips for shouldering the emotional burdens that come with supervising others

Sponsor Background:
SkillPath's seminars, videos, audiocassettes, books and software packages offer expert guidance on everything from how to get the most from the latest version of your favorite computer programs to how to manage people, time, projects or priorities and just about everything in between. At current count, SkillPath's curriculum includes more than 60 different seminar topics and nearly 200 book, audio and video titles.

SKILLPATH GUARANTEES RESULTS If you're not happy, SkillPath is not happy. Go back to work and apply the new techniques you learned in any of SkillPath's seminars. If you're not absolutely delighted with the results you achieve, write to them right away. They will issue you a refund or arrange for you to attend another SkillPath seminar without paying another penny. That's the SkillPath Guarantee!

Cancellation Policy: Cancellations received up to five business days before the workshop are refundable, minus a registration service charge, which you may apply toward any future workshop. After that, cancellations are subject to the entire workshop fee, which you may also apply toward a future workshop. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

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