Listening to Influence: Getting More Out of Conversations

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Detailed Overview/Outline

Course Description
The ability to listen, to focus, receive, respond to, retain and retrieve vital information, deeply impacts your efficiency and effectiveness in relating to others. Too often, we let distraction, distortion and defensiveness throw off our concentration. This workshop provides the awareness, videotaped skills-practice and personalized coaching needed to develop your listening skills.

Who Should Attend
Managers, supervisors, salespeople, and indiviual contributors who want to sharpen listening awareness- and develop focusing and responding skills - to maximize conversational value and optimize relationships for the greatest productivity and profit.

Prerequisites
Students will be required to fill out a Pre-Course Questionnaire prior to the start of the course. Please come ready to converse with one other member of the class for 1-2 minutes about a job-related or personal issue or concern.

What you will achieve

• Awareness of your responsibilities and opportunities as a listener
• The ability to bar distraction and stay focused
• The know-how to keep the conversation flowing by avoiding common listening pitfalls
• A simple framework for creating and increasing rapport
• A greater appreciation of the influential role feedback plays in conversation
• An understanding of the total listening experience and your role in it.

What you will learn

• Understanding the Nature of Listening , how, contrary to traditional thinking, it is more productive to think of listening as a dynamic, two-fold process of concentration and collaboration
• Keeping Concentration Intact - how certain positive attitudes and behaviors (containment tools) can keep our mind from wandering
• Refocusing Attention - why listener reaction, response and feedback (convergence techniques) help regain focus and connection with the speaker
• Becoming a More Patient Listener - what steps one can take to feel less pressured in the listener role
• Strengthening Relationships Through Fuller Listening Disclosure - how letting our listening show can establish and increase rapport
• Creative Ways to Boost Retention and Recall Ability - practical tips to improve mental storage and retrieval of vital information
• Ensuring Peak Performance Long-term - ways to practice and sharpen your listening skills.

Sponsor Background:
Boston University’s Corporate Education Center provides a wide range of educational and training programs designed for today’s working professional. Offering both public seminars and custom-tailored programs delivered on-site, the Corporate Education Center combines the resources of a university with leading industry experts to create programs that keep professionals up-to-date and highly competitive in today’s marketplace.

The Corporate Education Center is comprised of four program groups

Management Development: offering quality management development seminars to help you reach your peak potential in a rapidly changing business world.

Information Technology Seminars: providing high quality application development and systems training for the corporate community in the form of technical seminars, customized technical training and renowned international conferences.

Authorized Education: offering manufacturer authorized computer training in Novell, Microsoft, Lotus, and SCO technologies.

Computer Career Programs: providing accelerated, hands-on technology-specific certificate programs in computer programming, networking, and PC service & support. We also offer Financial Aid, Job Search Assistance and Placement Services.

Cancellation and Rescheduling

Course fees for public registration courses are fully refundable if Boston University receives written communication of the cancellation or reschedule on or before the 14th day before the course start date. Boston University will accept notification via U.S. mail, fax, or email.

Cancellation or reschedule requests received fewer than 14 days before a course start date will be charged a fee equal to 25% of the course or seminar fee. Please note: there are no refunds available for cancellation or rescheduling of a boot camp registration received fewer than 14 days prior to the start date.

If you fail to attend the course or boot camp without giving notification to Boston University, the full course or boot camp fee will be charged. A substitute may be sent in your place to avoid penalties. Credit card payment refunds must be credited to the same credit card account number.

The Boston University Corporate Education Center may cancel a class due to low enrollment; a 10-day notice is typically provided to enrolled students.

This seminar has 3 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQBHGJ.

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