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Leading Virtual and Remote Teams

Fee:

$2,545

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QQBKRK

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Provider:
AMA (American Management Association International)

Topic(s):
Leadership & Management > Team Building

Who Should Attend?
Managers, directors, project leaders of global teams; senior management and regional team members

• Developing Executive Leadership
• Leadership Skills and Team Development for IT and Technical Professionals

Full Seminar Description

Master new competencies to meet the challenge of leading virtual teams and remote teams.

Leading virtual teams and remote teams requires specific skills. You need to build a team identity and process…balance technical and social systems within your virtual teams…and facilitate the development of long-distance relationships and trust among your virtual teams’ members. Communication takes on a whole new meaning when you’re not face-to-face with your direct reports and team members. You need to understand the channels of communication open to you as a leader of virtual teams or remote teams…and then choose the right channel for the tasks at hand.

How You Will Benefit

• Define and apply a proven and successful process model for virtual teams
• Learn how to utilize unique members’ characteristics to promote productivity within virtual teams
• Create truly cohesive virtual or remote teams
• Build trust in your virtual teams and enhance risk-taking and creativity
• Apply effective communication channels to achieve desired team relationships and goals
• Become a successful virtual coach

What You Will Cover

• Identifying the roles and concerns you face as a leader of virtual teams or remote teams
• Understanding what members of virtual teams or remote teams want from their team leader
• How to effectively unify the culture and relationship of virtual teams
• Methods to build trust and overcome team-busting behaviors in virtual teams
• Understanding virtual communication channels and cross-cultural interactions
• Setting performance goals—defining, organizing, communicating and reinforcing
• Insights into motivating and recognizing performance of virtual teams and remote teams

Who Should Attend

Managers, directors, project leaders of global virtual teams and remote teams, senior managers and regional team members.

Extended Description

Learning Objectives

• Identify the Roles and Concerns of Virtual Team Leaders
• Define and Apply a Proven and Successful Virtual Team Process Model
• Review and Plan How to Utilize Unique Virtual Team Member Characteristics to Promote Productivity
• Recognize the Value of Creating a Virtual Team Identity and Connectedness
• Apply Strategies for Unifying the Virtual Team’s Culture and Relationships around Team Purposes
• Identify Strategic Ways to Build Trust in Virtual Teams to Enhance Risk-Taking
• Define and Apply Communication Channel Choice-Making to Achieve Desired Team Relationships and Goals
• Identify the Strengths and Weaknesses of Various Electronic Communication Options, Defining When/How to Use Each to Build Productivity
• Express What You Mean, Both Content and Emotion, through Effective Use of Voice, Phrasing, Vocabulary, Style and Form
• Identify and Analyze Others’ Sensory Preferences for Taking in and Processing Information in Order to Implement Complementary and Adaptive Virtual Team Communication
• Review Effective Virtual Communication Behaviors to Model in Order to Facilitate Virtual Team Longevity, Productivity and Goals
• Review and Practice Effective Use of Listening, Voice, and Action That Is Demanded by Various Virtual Technologies
• Identify and Apply Strategies and Techniques to Enhance Execution of Key Virtual Team Performance Management Tasks
• Define and Practice the Skills Needed to Become a Successful Virtual Coach
• Set a Plan for Ongoing Virtual Team Leadership Skill Development

Virtual Team Leadership

• Define Effective Leadership of Virtual and Remote Teams
• Define and Manage the Place, Time and Culture Paradigm and Its Impact on Virtual Team Interactions
• Identify What Virtual and Remote Team Members Need and Expect from Team Leaders
• Recognize and Associate Avoidance of Virtual and Remote Team Busters through Effective Team Leadership Practices

Leading Virtual and Remote Team Development

• Define the Remote/Virtual Team Process
• Identify the Appropriate Team Membership to Achieve the Team Assignment
• Establish the Remote and Virtual Team’s Identity and Sense of Connectedness
• Balance the Social and Technological Needs of the Team
• Establish and Maintain Networks That Build a Sense of Relationships and Mutual Interdependence amongst Team Members

Trust and the Virtual Team

• Define Trust within the Culture of the Team
• Understand, Use and Encourage Virtual Team Trust-Building Behaviors
• Understand, Avoid and Discourage Virtual Team Trust-Eroding Behaviors
• Utilize Trust to Build Virtual and Remote Team Creativity
• Utilize Trust to Build Reasonable Risk-Taking amongst Virtual and Remote Team Members

Leading and Facilitating Virtual Channels of Communication

• Understand and Assist Others in Meeting Human Communication Needs in Virtual Team Settings
• Choose Virtual Communication Channels, Knowing Each Channel’s Strengths/Liabilities
• Identify and Facilitate the Use of Members’ Communication and Thinking Style Preferences to Build Trust
• Identify and Facilitate the Use of Members’ Communication Preferences to Build Team Productivity
• Understand the Impact of Cross-Cultural Needs on Team Performance

Successful Virtual Team Communication Practices

• Demonstrate an Ability to Express and Encourage Both Content and Feeling in Virtual Team Communication
• Understand and Use Multi-Channel Listening in Achieving Remote Teamwork
• Use Vocal Consideration Effectively When Using Audio-Based Technologies
• Use Verbal and Nonverbal Considerations Effectively with Audio-/Visual-Based Technologies
• Use and Encourage Effective E-mail Etiquette/Form

Managing the Performance of Virtual Teams

• Establish and Maintain Virtual Team Focus on Goals, Objectives, and Tasks
• Define Virtual Team Members’ Roles and Responsibilities
• Coach Members to High-Level Performance
• Apply Effective Virtual Motivation/Recognition Skills
• Identify and Use Effective Strategies to Address Virtual Team Performance Issues

Integrating Virtual Team Leadership Skills

• Synthesize and Apply New Skills for Successful Leadership in the Virtual and Remote Team Setting

Setting a Plan for Ongoing Virtual Team Leadership Skill Development

• Develop an Achievable Plan to Implement Professional Personal Leadership Skills for Successful Virtual and Remote Team Performance

Sponsor Background:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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