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Resolving Conflict and Handling Difficult People Problems for Group Leaders
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Provider:
MRA-The Management Association, Inc.
Topic(s):
Leadership & Management > Change Management
Who Should Attend?
Group leaders
Full Seminar Description
In this workshop attendees learn and practice specific techniques to help them understand and resolve conflict situations and deal with different types of difficult employees. Learn practical/tactful communication skills to influence others even though they have no direct authority. 1 day. 0.7 CEUs. Fee per person: $275 for MRA members, $370 non-members.Group leaders learn and practice specific techniques to help them understand and resolve conflict situations and deal with different types of "difficult" employees. They learn practical/tactful communication skills to influence others even though they have no direct authority.
Program Content:
- Understand the sources of conflict within organizations
- Recognize conflict before it "explodes"
- Choose a strategy for resolving conflict: when to wait and when to act
- Apply a step-by-step approach for resolving conflict
- Understand what makes some employees difficult
- Apply listening skills to reduce defensiveness
- Learn the art of tactful confrontation
Sponsor Background:
MRA helps employers successfully deal with the complexities of employer-employee relations, government regulations and change. MRA looks forward to partnering with you and your company in the near future.Who we are . . .
MRA-The Management Association, Inc. is a membership-based employers’ association founded nearly 100 years ago in Milwaukee, Wisconsin. Its 23 founding companies recognized the value of uniting to solve problems, improve employer-employee relations, and increase productivity. These goals became the mission of MRA in those early days. They are as relevant today as they were in 1901.
Who our members are . . .
Currently, more than 2100 companies — both large and small — rely on MRA’s services. Members in the Association range from multinational corporations with thousands of employees to local companies with fewer than five employees. In addition, the membership is diverse, including manufacturing, banking, healthcare, retail and service organizations.
The Benefits of Membership . . .
MRA acts as a clearinghouse for information. Members benefit from the Association’s vast resources and the data of the many companies with which the Association works. This information gives members a comprehensive view of employer information, trends, and issues.
The primary goal of MRA is to provide organizations with the information they need, the training they require and the direct help they request.
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