The Voice of Leadership: How Leaders Inspire, Influence, and Achieve Results

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Detailed Overview/Outline

"The difference between mere management and leadership is communication"—Winston Churchill

It’s a fact of organizational life: Leadership communication goes hand-in-hand with success. No matter how compelling the vision or how brilliant the strategy, without leadership communication there is no execution.

This fast-paced, results-oriented seminar is uniquely designed to strengthen your leadership communication skills. You’ll learn practical techniques to shape your leadership messages, hone an authentic leadership voice and engage in powerful conversations that achieve results.

Who Should Attend
Experienced managers and executives and anyone who aspires to a leadership position or who is expected to provide leadership.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

How You Will Benefit

• Improve your leadership communication skills
• Build greater buy-in, trust and loyalty
• Demonstrate grace under fire and defuse tension
• Overcome resistance to change
• Motivate followers and inspire them to action
• Rally support in difficult situations

What You Will Cover

The Voices of Effective Leaders—Past and Present

• Describe typical situations requiring leadership communication and assess how well you use the language of leadership in these situations
• Identify five traits of effective leadership communication and assess how well you demonstrate those traits

Finding Your Leadership Voice

• Learn the two components of a leader’s voice
• Describe several leadership communication styles and describe your dominant style

Crafting Compelling Messages That Inspire Action and Produce Results

• Pinpoint the desired results of your leadership message by using a results matrix
• Shape your leadership message

Setting the Stage for Powerful Communication

• Pick the right forum for leadership communications and create a winning setting for your key messages
• Overcome stage fright and communication anxiety

Taking the Lead

• Generate presence and charisma that command respect
• Send clear messages that maximize audience understanding

Setting the Direction You Want Others to Travel

• Communicate a clear mission and inspire vision and values
• Delegate authority in ways that prompt others to take responsibility

Influencing and Inspiring Others into Action

• Identify the factors that demotivate
• Light a fire in the hearts of others

Coaching, Counseling and Mentoring for Improved Performance

• Stimulate and guide authentic coaching, counseling and mentoring sessions

Addressing Tough and Touchy Topics in Ways That Defuse Tension

• Handle conflict and hostile disputes

Extended Description

The Voices of Effective Leaders Past and Present

• Define Leadership
• Describe the Voice of Leadership
• Describe Typical Situations Requiring Leadership, and Assess How Well You Use the Language of Leadership in These Situations
• Explain How Effective Leaders—Past and Present—Have Communicated
• Describe Five Traits of Effective Leaders as Communicators, and Assess How Well You Demonstrate Those Traits
• Describe the Objectives, Agenda, and Major Themes for This Seminar

Finding Your Leadership Voice

• Describe the Two Components of a Leader’s Voice
• Describe How to Find Your True Voice as a Leader
• Describe Several Leadership Styles and Describe Your Dominant Style
• Describe How and When to Adopt Each Style

Crafting Compelling Messages That Inspire Action and Produce Results

• Pinpoint the Desired Results of Your Leadership Message by Using a Results Matrix
• Shape Your Leadership Message by Using the Elements of Information Packaging

Setting the Stage for Powerful Communication

• Pick the Right Forum and Create a Winning Setting for Your Key Messages
• Overcome Stage Fright and Communication Anxiety

Getting the Attention and Understanding of Those You Wish to Lead

• Get the Genuine Attention of Followers
• Generate Presence and Charisma That Command Respect
• Send Clear Messages That Maximize Audience Understanding
• Tell Stories That Captivate Audiences and Drive Home Your Message

Setting the Direction You Want Others to Travel

• Communicate a Clear Mission and Inspiring Vision and Values
• Give Instructions and Delegate Authority in Ways That Prompt Others to Take Responsibility

Influencing and Inspiring Others into Action

• Describe the Factors That Demotivate People
• Light a Fire in the Hearts of Others
• Describe and Apply Nine Different Influence Strategies
• Get Others to Accept, Endorse and Advance Your Agenda
• Overcome Resistance and Initiate Change

Coaching, Counseling, and Mentoring for Improved Performance

• Stimulate and Guide Authentic Coaching, Counseling and Mentoring Sessions
• Apply the Appreciative-Inquiry Technique to Facilitate Improvement
• Listen to and Deeply Understand Others
• Provide Positive Feedback and Constructive Criticism

Addressing Tough and Touchy Topics in Ways That Defuse Tension

• Discuss the "Undiscussables" and Other Sensitive Issues
• Deliver Bad News and Unpopular Change in Ways That Win Acceptance
• Handle Conflict and Hostile Disputes

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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