Greater Productivity Through Improved Work Processes: A Guide for Administrative Professionals

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Detailed Overview/Outline

Uncover your real “productivity potential” using process improvement and leadership techniques!

This interactive seminar, which includes case studies, action planning and group exercises, will give you the tools and techniques you need to cut task time dramatically and get better results from every action you take.

Who Should Attend

Seasoned administrative professionals with three or more years of experience, including administrative assistants/coordinators, office managers, executive secretaries and assistants and assistants to managers and directors.

How You Will Benefit

• Streamline routine business systems
• Increase productivity and enhance operational performance
• Reduce delays, errors and duplications
• Overcome resistance to change—gain commitment
• Communicate your change and improvement recommendations persuasively and powerfully

What You Will Cover

• Productivity and the administrator’s evolving role
• Planning and improving work processes
• Identifying improvement opportunities
• Assessing work flow and analyzing processes
• Facilitating discussion and handling disagreements
• Initiating and leading improvement efforts
• Implementing measurable improvements
• Communicating to get results and support
• Getting recognition for achievements

Extended Description

Identifying Productivity Improvement Opportunities

• Examine Productivity in Relation to Work Systems and Processes
• Streamline Routine Business Processes—Reducing Delays, Errors and Duplication—by Examining Results and Assessing Factors That Impact Productivity
• Identify Functional and Cross-functional Work Processes

Assessing Work Flow and Analyzing Processes

• Diagnose and Document Productivity Problems Using Process Analysis Tools
• Evaluate the Effectiveness of Work Systems and Identify Opportunities for Measurable Improvement
• Apply Process Improvement Tools to the Analysis of Workflow and Systems

Initiating Improvement Strategies

• Analyze Productivity Problems and Identify Potential Solutions
• Adopt Problem-Solving Techniques in Order to Generate and Set Criteria for Solutions
• Apply Creativity Techniques in Order to Generate Innovation

Leading Effective Improvement Efforts

• Initiate and Manage Change by Adopting Strategies That Anticipate and Overcome Resistance to Change and That Generate Support and Commitment
• Apply the Characteristics of Effective Teams and Team Leadership to Improvement Initiatives
• Plan and Facilitate Productive Team Meetings in Order to Increase Work Group Effectiveness

Planning for Improvement

• Evaluate and Prioritize Work Improvement Strategies
• Select Improvement Strategies Using Group Decision-making Techniques
• Understand the Impact of Group Dynamics and Groupthink on Decisions

Implementing Measurable Improvements

• Establish Measurable, Specific Improvement Goals
• Identify Factors That Will Influence the Achievement of Improvement Plans
• Develop an Implementation Plan for Productivity Initiatives

Communicating to Influence and Get Results

• Structure and Present Improvement Plans and Recommendations Effectively and Persuasively
• Address Conflict and Lack of Support by Confronting and Resolving Dissenting Views
• Assess Reactions to Conflict and Adopt an Approach for More Productive Resolution to Disagreements

Boosting Credibility and Gaining Recognition

• Apply Principles of Credibility to Increase Support and Influence
• Identify Strategies for Gaining Visibility, Obtaining Recognition and Reducing Self-Sabotage
• Create an Action Plan for Productivity Improvements

Days: 2

CEUs: 1.2

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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