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Moving Ahead: Breaking Destructive Behavior Patterns at Work

Fee:

$2,095

· QuickCode:

QQBLSQ

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*When registering by phone, use Priority Code: XNNT

Provider:
AMA (American Management Association International)

Topic(s):
Leadership & Management > Interpersonal Skills

Who Should Attend?
General managers, supervisors, team leaders and anyone who has a negative behavior pattern that has impeded his or her career success

• Building Better Work Relationships: New Techniques for Results-Oriented Communication
• Communicating Up, Down and Across the Organization
• How to Communicate with Diplomacy, Tact and Credibility

Full Seminar Description

You may be your career's worst enemy. Change your professional image by overcoming destructive workplace behavior!

What’s your professional image? Do you steamroll over others in a quest for power…constantly rebel against authority…start and spread office gossip…cry at the drop of a hat in stressful situations? These are just a few examples of bad behavior that contribute to a poor professional image resulting in “career suicide”—even for the most capable employees. Overcome and resolve workplace situations where ineffective behavior is at play so that you can improve your professional image to move forward and get the rewards you deserve.

What You Will Cover

• Improve your image in the eyes of co-workers, customers and senior management
• Use positive self-talk for a more constructive
• A five-step process for overcoming emotional triggers
• Increasing your emotional IQ to better handle interpersonal relationships
• Controlling reactions, instead of being controlled by them
• The role of empathy in becoming more productive
• Accepting the responsibility for communicating effectively

2 days/1.2 CEUs

How You Will Benefit

• Identify people and situations that can elicit bad workplace behavior
• Successfully change or modify career-sabotaging habits
• Understand how negative behaviors affect teamwork and learn how to change them
• Achieve better work relationships and change your professional image
• Manage feelings of frustration and anger in workplace situations
• Gain recognition for contributing to a more positive and happier work environment
• Positively impact your career path by improving your professional image

Who Should Attend

General managers, supervisors, team leaders and anyone who has a negative behavior pattern that has created a bad professional image and impeded his or her career success.

Extended Description

Learning Objectives

• Improve Your Image in the Eyes of Coworkers, Customers and Senior Management
• Use Positive Self-Talk for More Constructive Attitude
• Understanding Five-Step Process for Overcoming Emotional Triggers
• IncreaseYour Emotional IQ to Better Handle Interpersonal Relationships
• Controlling Reactions, Instead of Being Controlled By Them
• Understanding Role of Empathy in Becoming More Productive
• Accepting Responsibility for Communicating Effectively

Creating a "Moving Ahead" Attitude

• Identify and Analyze Self-Defeating Behaviors
• Evaluate Your Professional Image as Seen through the Eyes of Co-Workers, Customers, and Senior Management
• Comprehend the Emotional Hard-Wiring Behind Our Reactions
• Use a Five-Step Process for Emotional Triggers or "Hijackings"
• Assess Your Personal Self-Talk to Take on a More Constructive and "Can Do" Attitude

Moving Ahead from Emotional Self-Management to Emotional Intelligence

• Describe the Components of Emotional Intelligence
• Assess Your Level of Emotional Intelligence
• Apply Emotional Intelligence Tools to Better Handle Interpersonal and Team Relationships
• Identify the Role of Empathy in Becoming More Productive with Others and Self

Moving Ahead Using New Behaviors

• Categorize Your Present Behavioral Patterns
• Accept Your Responsibilities in Communicating Effectively with Others as a Conscious Communicator
• Evaluate and Practice Strategies to Increase Your Use of the 3 V’s
• Practice and Apply New Skills to Increase Your Ability to Build Rapport and Influence with Others
• Synthesize the 3 V’s, EQ and Positive Attitude to Create New "Moving Ahead" Behaviors

Moving Ahead to Work Effectively with Others

• Assess Your Behavioral Style Preference and How to Maximize Your Style’s Strengths and Minimize Its Weaknesses
• Develop Skills in Flexing Your Responses to Others’ Behavioral Style Preferences Using EQ and the 3 V’s in Order to Build Positive Working Relationships

Setting Your Plan to Implement and Reinforce Behavioral Change

• Planning for Continued Growth and Development

Days: 2

CEUs: 1.2

Sponsor Background:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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