Successful Solutions for Unacceptable Employee Behavior

 View Dates & Sign Up ·  Print Brochure ·  Email Reminder ·  Bring On-site

Detailed Overview/Outline

Effective management techniques that result in positive performance

Are you doing the best you can to...

• ...communicate exactly what you expect from others? Learn how to make it "crystal clear" what you expect in productivity, performance, and behavior...no excuses!
• ...spot problems brewing before they "blow up"? You'll learn how to recognize "red flags" that foreshadow serious, developing problems!
• ...counsel employees through temporary "rough spots"? Learn the one-on-one techniques that ensure fleeting problems don't develop into chronic ones!
• ...shield your good employees from the negative effects of unacceptable behavior? Take definitive steps to ensure an "attitude epidemic" doesn't develop in your work group!
• ...protect yourself and your organization from legal hassles? Learn current discipline and termination processes that are fair, safe, and legally airtight.
• ...bring out the best in every person you manage? Discover surprising ideas that can improve even the most hopeless cases...and build your reputation as a manager who can handle anyone!

Program Agenda
What it is, and How it Evolves: The hallmarks and causes of bad attitudes and unacceptable behaviors

• Setting the bar: how to easily recognize a discrepancy between performance expectations and actual behavior.
• Rare or repeating? How to know if a problem is a "one-time" occurrence, or a chronic, disruptive behavior (which demands your prompt attention!).
• Backtrack from symptoms to causes: environmental factors that can lead to serious problems.
• Trouble brewing? How astute managers spot performance and behavior problems in their "infancy."
• Are you part of the problem? Insightful self-analysis that gives you an unbiased view of your own role.
• Assessing a problem's severity: how to pinpoint a difficult employee's effect on co-workers and the company...and choose the appropriate course of action.

Taking Effective, Decisive Action: How to manage conflict and counsel for improved performance

• Eliminate the obvious: how to ensure a skill deficiency or lack of resources isn't the source of trouble.
• The "team-play" technique: how to involve the employee in forging a solution (and guarantee they "buy into" the plan!)
• You set the pace: how to "model" a behavior standard that employees respect and imitate!
• "Red flags" that foreshadow serious communication gaps and misunderstandings.
• Communicate through conflict: smart steps to overcome anger, hostility, and high emotions that can arise during counseling.
• Personality conflict? How to deal with this often-misunderstood problem, and forge a truce in the most bitter relationships.
• Coach or counsel? Know the difference between these two vital techniques, and when to use each.

Using Firm, Assertive Tactics: How to discipline to correct performance problems

• Positive Intervention: how savvy managers use this technique to correct even complex performance issues.
• Step-by-step discipline: a formal, progressive process every manager should know, practice, and document...every single time.
• Can you handle it? 3 situations that always require outside intervention.
• Bad attitude...or simply strongly opinionated? How to know when someone "crosses the line."
• Cover yourself! Specific documentation that legally protects you if your actions are questioned later.
• Issuing an airtight warning: essential elements every warning (verbal or written) should contain.

Taking the Last Resort: How to safely terminate employees when all else fails

• When to keep trying, and when to "give up": how to know when you've passed the "point of no return."
• Before blaming and finger-pointing; forcing employees to accept responsibility for the actions that trigger formal termination processes.
• Reacting to serious situations: when immediate termination is warranted, and how to handle these explosive cases.
• Softening the blow: how to terminate without sapping someone's dignity and self-respect.
• Tackling a tough task: how to keep emotions in check and maintain your focus and professionalism when you must terminate.
• Don't say this! Verbal termination flubs that can land you in a lawyer's office!

Recovery and Rebuilding Strategies: Forging ahead after change, upheaval, and problem-solving

• Managing the "survivors": how to prevent a termination from hurting the attitude and morale of co-workers
• How to build the self-respect and value of your good performers...and avoid common "traps" that can harm their performance
• The "Open Communication" model: how you can encourage higher morale and productivity with this tested and proven approach

Sponsor Background:
Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars. Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 5,000,000 satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor and CareerTrack are your number one choices for training because we offer:

• In-depth experience in the training industry
• Consistent and comprehensive course offerings
• High energy and content-rich presentations
• Multiple training tools, including on-site training, on-line learning, seminars, and a/v products
• 100% Satisfaction Guarantee

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 30 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!

Cancellation Policy: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.

This seminar has 100 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQBLSZ.

Get updated when new dates are added for this seminar.

Get a free personalized recommendation from our experts!

Questions? Please call us Toll-free at (877) SEM-INFO.