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QuickCode:
QQBMCC
Communicating with Diplomacy, Discretion, and Influence: A Course for Senior Administrative Professionals
Seminar Overview
Learn how to communicate more effectively with senior executives, their colleagues and clients and how to adapt your communication style to reflect your organization's culture and its executives' style. Learn how to handle office politics, turf wars, and confidentiality effectively and gracefully. 2 days. 1.2 CEUs. Keywords: assistant, assistants, administrative professionals, secretaries, secretary, office politics, communications, people skills. Fee per person: $1545, $1395 for AMA members.
*When registering by phone, be sure to use our Priority Code: XNNT
Provider: AMA (American Management Association International) – $1,545
Topic(s): Leadership & Management > Administrative Skills
Who Should Attend?
Senior administrative professionals including those who assist CEOs, COOs, CIOs, chairmen, presidents, vice presidents, directors, and other senior executives
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Detailed Overview/Outline
Top-level communication skills for today’s senior administrative professionals!
Senior managers and their assistants agree: diplomacy, discretion and advanced communication skills are critical for executive assistants. Increase your value by building and maintaining powerful business relationships, communicating with savvy and finesse and handling sensitive issues—and people—with tact and diplomacy. How You Will Benefit
- Communicate more effectively with senior executives, your colleagues and clients
- Flex your communication style to better match your organization’s culture
- Handle office politics and turf wars effectively and gracefully
- Increase your comfort zone, handle the social and protocol aspects of business at an executive level
What You Will Cover
- Building a foundation of influence and credibility to handle situations with discretion and authority
- Identifying and building on your communication strengths
- Communicating strategically and employing diplomacy
- Handling sensitive information and delicate situations with tact
- Conducting international business and communicating effectively across global boundaries
- Effective communications for the electronic age
Who Should Attend
Senior administrative professionals including those who assist CEOs, COOs, CIOs, chairmen, presidents, vice presidents and directors. Extended Description
Learning Objectives
- Communicate More Effectively with Senior Executives, Your Colleagues and Clients
- Flex Your Communication Style to Better Match Your Organization’s Culture
- Handle Office Politics and Turf Wars Effectively and Gracefully
- Increase Your Comfort Zone, Handle the Social and Protocol Aspects of Business at an Executive Level
Why We Need Advanced Communication Skills
- Examine the Significance and Benefits of Communication Skills in the Workplace
- Identify Communication Roles and Skills Required
- Identify and Define Effective Communication from an Organizational Standpoint
Building a Foundation of Credibility and Influence
- Identify Sources of Professional Influence
- Evaluate Personal Communication Styles and How Personality Traits Impact Perception
- Learn to Apply an Indirect Communication Approach Strategically in Order to Build Influence
Delivering with Discretion and Tact
- Manage Informal Networks in Order to Leverage Information While Maintaining Confidentiality
- Adopt Communication Techniques in Order to Confront Difficult Situations Successfully, with Discretion and Tact
- Apply an Understanding of Personal Motivators for Insight into Hidden Communication Goals
- Respond to Emotional Conversations Appropriately and with Composure
Social Finesse: Mastering Business Protocol and Etiquette
- Identify and Adopt Those Business Courtesies That Reflect an Executive Presence
- Initiate and Facilitate Social Interactions in a Business Environment Comfortably and Successfully
- Develop a Professional Image Reflective of the Senior Administrative Professional’s Position
Communicating with Impact
- Acquire Communication Techniques for Speaking Directly and Confidently
- Identify and Adapt to Differences in Communication Styles and Preferences
- Structure and Present Ideas Persuasively So as to Boost Retention and Support
Strategically Employing Diplomacy and Savvy
- Understand and Apply Diplomacy and Negotiation Methods to Obtain Better Results from Others and Gain Agreement
- Address Conflict and Adopt an Approach for More Productive Resolution to Disagreements
- Understand How the Dynamics of Territoriality, Office Politics, and Perceived Threat Affect Outcomes and Relationships at Work
- Define the Parameters of Ethical Behavior When Taking a Stand on Issues
Understanding Global and Multicultural Communications
- Apply an Understanding Context to Cultural Differences in Order to Facilitate International Communications
- Identify Cultural Dynamics That Might Impact Communication in Order to Avoid Faux Pas
Putting It All Together
- Create an Action Plan for Enhancing Communication Performance
Days: 2
CEUs: 1.2
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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