Conflict Resolution: Coaching and Facilitation

Complete Seminar Details

Coaching for conflict resolution allows HR Professionals to assist managers/employees with ways to resolve basic conflicts. With facilitation from HR, employees can learn to explore options and develop collaborative resolutions of one-on-one conflicts. This interactive workshop will examine the skills and methods that HR and EEO Professionals can use when guiding employees to resolve conflicts and improve their working relationship.

Key Topics

• The role of HR professionals in coaching/facilitating conflict resolution
• Listening to assist individuals seek clarity
• Determining when coaching and or facilitation is appropriate for a dispute
• Identifying and defining the issue to resolve
• Techniques for coaching toward resolution of a conflict
• Developing options for collaborative resolutions
• Fostering positive communications and working relationships
• Guides for modeling respectful conversations to resolve disputes
• Determining when to intervene during a resolution meeting
• Defining the scope of confidentiality
• Preparing employees for a meeting to resolve a dispute
• Facilitating conflicts that can not be resolved
• Addressing specific issues involving supervisors
• Pros and cons including formal and informal methods of coaching and/or facilitation in a resolution process

Who Will Benefit?

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

PLEASE NOTE: CORNELL NO LONGER ACCEPTS REGISTRATIONS WITH THE "BILL ME" OPTION. ALL WORKSHOPS MUST BE PAID IN ADVANCE EITHER BY CREDIT CARD OR PROOF OF PAYMENT SUCH AS A PO NUMBER.