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ADR: Conflict Coaching |
QuickCode:
QQBMHZ |
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Topic: Human Resources > Labor Relations
General Overview:
This workshop will provides attendees with an understanding of the conflict coaching process; techniques of conflict coaching; and methods for successfully integrating conflict coaching into an ADR process. Fee per person: $695. Fee includes breakfast, lunch and refreshments.
Who Should Attend?
Human resources and EEO managers and specialists
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Detailed Overview/Outline
Formerly "ADR: Peer Coaching"
Conflict coaching provides disputants with the skills they need to communicate effectively with each other during any stage of the dispute resolution process. A key goal of alternative dispute resolution (ADR) is to resolve disputes at the lowest level possible with the least external people involved. Conflict coaching accomplishes this by encouraging direct resolution between the two disputants. This interactive workshop provides you with:
- An understanding of the conflict coaching process
- Techniques of conflict coaching
- Methods for successfully integrating conflict coaching into an ADR process
Who Will Benefit?
Human resources and EEO managers and specialists with responsibility for handling employee disputes Key Topics
- Establishing a conflict coaching program
- The role of HR professionals in the process
- Fostering positive communication
- Understanding the neutral role of the coach
- The scope of confidentiality
- Encouraging options for resolution
- Preparing each disputant for meeting with the other disputant
- Coaching the disputants past the rough spots and emotional barriers
- Addressing specific issues involving supervisors
- Providing necessary training and information for conflict coaches
Special Features
Participation in mock coaching sessions, including professional critiquing and skill pointers, will help you fine-tune the skills you learn.
Sponsor Background:
- Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
- Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
- Classes are highly interactive…between student and instructor and student to student.
- Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
- Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
- The majority of our clients are repeat users…a testimony to the quality and value received.
Substitution and Cancellation Policy
Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.
Instructor(s):
Susan Brecher, Esq., Shelley Greenwald, Esq., Ellen Saltzman, Esq.
Instructor Background:
Susan W. Brecher, Esq., Director, Equal Employment Opportunities Program, Cornell University-ILR. She is also an attorney specializing in the field of employment practices. Prior to joining Cornell, she served as in-house employment counsel at ABC and NBC and was associated with the law firm Skadden, Arps, Slate, Meagher and Flom.
Shelly M. Greenwald, Esq., Private Attorney, specializing in the field of employment practices and litigation. She advises, counsels, trains, and handles all aspects of employment law litigation. Formerly, she was in-house counsel at NBC and has appeared on Court TV and CNBC.
Ellen S. Saltzman, Esq., Mediator and Arbitrator, serving in more than 150 mediations throughout the United States. At the Equal Employment Opportunity Commission, she mediates matters in the federal and private sectors concerning civil rights, equal pay, and age and disability discrimination. Ms. Saltzman is also a mediator for the U.S. Department of Justice.
Past Participants Include:
Past Participants in All Cornell Workshops Include
- AIG
- American Express
- AT&T
- Becton-Dickinson & Co.
- Bell Atlantic
- BMG
- Boeing
- Chase Manhattan Bank
- Citicorp
- Coca-Cola
- Corning Glass
- Estee Lauder
- General Motors
- Girl Scouts of America
- GTE
- IBM
- Johnson & Johnson
- Lucent
- Merck
- Mobil
- MTV
- NEC America
- New York City Criminal Justice Agency
- New York State Dept. of Labor
- Tiffany & Co.
- Time Warner
- UNICEF
- United States Postal Service
- United Technologies
- Xerox
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