Assertive Communication in the Workplace

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Detailed Overview/Outline

Assertive communication is not passive, nor is it aggressive and dominating by nature; it represents the most effective method of expression in almost every workplace situation. This one-day program is designed to help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results.

Who Should Attend:
Anyone who would benefit from being able to communicate more directly, tactfully, and effectively. Also, anyone who is making the transition to a leadership position in your organization and needs to get things done through others and/or with the assistance of others in your organization.

Program Content:

• Are you assertive, passive, or aggressive in your communication?
• "Winning and Losing" in workplace communication - the choice is often up to you!
• Three steps of effective communication
• Seven communication techniques to improve assertiveness.
• Three components of face-to-face communication, and how to use each for maximum effectiveness
• How to communicate nondefensively; even in difficult situations.
• Active listening
• How to recognize and manage conflict situations

CEUs: .7

Sponsor Background:
MRA helps employers successfully deal with the complexities of employer-employee relations, government regulations and change. MRA looks forward to partnering with you and your company in the near future.

Who we are . . .

MRA-The Management Association, Inc. is a membership-based employers’ association founded nearly 100 years ago in Milwaukee, Wisconsin. Its 23 founding companies recognized the value of uniting to solve problems, improve employer-employee relations, and increase productivity. These goals became the mission of MRA in those early days. They are as relevant today as they were in 1901.

Who our members are . . .

Currently, more than 2100 companies — both large and small — rely on MRA’s services. Members in the Association range from multinational corporations with thousands of employees to local companies with fewer than five employees. In addition, the membership is diverse, including manufacturing, banking, healthcare, retail and service organizations.

The Benefits of Membership . . .

MRA acts as a clearinghouse for information. Members benefit from the Association’s vast resources and the data of the many companies with which the Association works. This information gives members a comprehensive view of employer information, trends, and issues.

The primary goal of MRA is to provide organizations with the information they need, the training they require and the direct help they request.

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