Managing Distant Workers and Teams

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Detailed Overview/Outline

Advances in technology have enabled organizations to locate employees closer to their customers and enabled employees to work remotely from their traditional offices. Added to this is the trend in outsourcing to strategic partners.

These initiatives increase the challenge of managing individual work performance and achieving overall business objectives amidst a lack of face-to-face interaction between managers, employees, vendors, and teams.

One thing seems clear: managers need new ways to motivate, direct, evaluate, and lead employees that they rarely see in this new "virtual" workplace. In this workshop, you will learn to:

• Build a responsive, committed, and cohesive dispersed work team
• Manage multiple locations, vendors, and outsourced resources throughout the globe
• Create a collaborative environment between remote employees
• Effectively link people, processes, and technology to improve performance
• Achieve the business results you expect from distant workers, vendors, and the virtual workplace

Who Will Benefit?
Managers in almost any business function who oversee multi-site organizations, outsourced employees and vendors, or manage individuals who work at home or other distant locations; human resources managers

Note Key elements of telecommuting programs are discussed; however, telecommuting is not the primary focus of this course.

Key Topics

• People
• -- Assessing, evaluating, and managing virtual performance
• -- Culturizing employees into your work group
• -- Developing a strong group purpose to connect employees to your goals and objectives
• Process
• -- Develop communities of practice to foster learning and innovation
• -- Delegating to promote cooperation and collaboration that achieve results
• -- Developing operational guidelines
• Technology
• -- Using various communications and collaboration tools
• -- Moving the traditional office on line: creating a virtual office
• -- Managing information -- creating portals and protocols

Sponsor Background:

• Over 50 years ago, Cornell University's School of Industrial and Labor Relations was formed to provide training to employers to improve workplaces and workplace life.
• Cornell workshops have a reputation for being current in subject theory and application as well as on legal or regulatory issues.
• Classes are highly interactive…between student and instructor and student to student.
• Discussion groups, case studies, role plays, and other exercises provide practice for your learning.
• Your instructors are skilled communicators and experienced professionals committed to providing the finest in real world, practical education.
• The majority of our clients are repeat users…a testimony to the quality and value received.

Substitution and Cancellation Policy

Substitutions of registrants can be made at any time. Cancellations and transfers are subject to a 25% charge unless received in writing one week prior to the program. Registrants who do not cancel in writing prior to the program date and who do not attend are responsible for the entire fee.

Instructor(s):
Wayne Tarken

Instructor Background:
Wayne Tarken, Principal, HR Technology Group. Mr. Tarken works with organizations in the areas of human resources management, performance management, process improvement, employee development, and organizational effectiveness strategies. He develops human resources Internet/Intranet strategies and management practices focusing on the virtual worker and the people side of technology.

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