AMA's Leading with Emotional Intelligence

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Detailed Overview/Outline

Improve your emotional intelligence skills to recognize and positively manage emotions in yourself, in others and in groups!

Recent studies indicate that emotional intelligence is a powerful key to effective leadership. This valuable seminar delivers the in-depth knowledge and practical emotional intelligence skills you need to ensure that you are a strong, emotionally intelligent leader. You will learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader. You will also keep current on cutting-edge developments in leadership theory and practice, to help you better collaborate and manage conflict.

Who Should Attend
Leaders who want to apply emotional intelligence in creating an emotionally healthy, productive workplace and organizational culture, as well as enhance their ability to form trusting relationships. OD and HR professionals will particularly benefit from this emotional intelligence seminar.

How You Will Benefit

• Use emotional intelligence to gain an honest and accurate awareness of yourself
• Monitor and adapt your own emotions and behaviors for your benefit and that of your team and department
• Generate buy-in by crafting an emotionally resonant, inspiring vision
• Be more decisive with decision-making techniques based on emotional intelligence
• Create an atmosphere that fosters emotional intelligence
• Have a positive influence on the emotions and motivation of others
• Create cohesive teams that understand how to apply emotional intelligence

What You Will Cover

What Is Emotional Intelligence?

• Why emotional intelligence is important to effective leadership
• Case studies: examples of high and low emotional intelligence in the workplace

Understanding and Managing Myself

• Self-assessment exercise:—my emotional competency profile —my self-awareness inventory
• What makes people act the way they do
• How to manage anxieties and self-doubts as a leader
• How to enhance my self-awareness and self-management skills with emotional intelligence
• How to come back from a setback

Self-Assessment of My Relationships

• How to build relationships based on emotional intelligence
• Reflection exercise and action planning

Leading with Emotional Intelligence

• Creating vision with emotional intelligence
• Delegating with emotional intelligence
• Influencing and motivating with emotional intelligence
• Coaching and confronting with emotional intelligence

Understanding and Managing Team Dynamics

• Assessment of my group
• What are the typical behaviors of people in groups
• Creating an organizational culture with emotional intelligence
• Promoting collaboration and consensus through emotional intelligence
• Handling adverse group dynamics with emotional intelligence
• Managing group emotions during conflict and change
• Group dynamic exercise

Extended Description

Learning Objectives

• Describe the Importance of Emotions and Emotional Intelligence to Effective Leadership
• Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence in Leaders, Individual Contributors, Teams, and Organizations
• Increase Your Level of Emotional Intelligence in Five Areas
• - Your Emotional Self-Awareness
• - Your Self-Regulation
• - Your Self-Motivation
• - Your Social Awareness (Empathy)
• - Your Social Skills in Managing the Emotional States of Individuals and Groups
• Apply the Principles of Emotional Intelligence to Key Leadership Activities
• - Building Trusting Relationships
• - Creating an Inspiring Vision
• - Making and Announcing Tough Decision
• - Delegating Difficult or Unpleasant Tasks and Responsibilities
• - Influencing and Inspiring People Who Are Fearful, Reluctant or Resistant
• - Confronting Difficult Behavior and Poor Performance Tactfully
• - Creating a Culture That Encourages Openness and Authenticity
• - Building Unified Teams Out of Fragmented, Dysfunctional Groups
• - Promoting Consensus and Collaboration Out of Divisive Conflict
• Increase the Emotional Intelligence of Your Peers, Direct Reports, Upper Managers, Teams, and Entire Organization

Introduction to Emotional Intelligence (EI)

• Define Emotional Intelligence
• Describe the Five Components of EI
• Describe the Importance of Emotions and EI to Effective Leadership
• Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence in Leaders, Individual Contributors, Teams, and Organizations

Leading Yourself in an Emotionally Intelligent Way

• Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation
• Demonstrate Greater Self-Awareness
• Practice Greater Self-Regulation
• Exhibit Greater Self-Motivation
• Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence to Your Personal Effectiveness

Building Relationships in an Emotionally Intelligent Way

• Describe the Importance of Emotional Intelligence to Building Good Relationships
• Increase Your Level of Social Awareness (Empathy)
• Apply the Principles and Practices of Emotional Intelligence to Building Trusting Relationships
• Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence to Your Relationships

Leading in an Emotionally Intelligent Way

• Describe the Importance of Emotional Intelligence to Good Relationships
• Increase Your Level of Social Awareness (Empathy) and Your Skills in Managing the Emotional State of Others
• Apply the Principles and Practices of Emotional Intelligence to Key Leadership Situations and Activities:
• - Creating an Inspiring Vision
• - Making and Announcing Tough Decisions
• - Delegating Difficult or Unpleasant Tasks and Responsibilities
• - Influencing and Inspiring People Who Are Fearful, Reluctant or Resistant
• - Confronting Difficult Behavior and Poor Performance Tactfully
• Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence to Your Relationships

Building an Emotionally Intelligent Team

• Describe the Importance of Emotional Intelligence to Team Effectiveness
• Increase Your Level of Social Awareness (Empathy) and Your Skills in Managing the Emotional States of Others
• Apply the Principles and Practices of Emotional Intelligence to Building an Emotionally Intelligent Team
• Diagnose the Negative Consequences of Unmanaged Emotions and Low Emotional Intelligence to Teams
• Apply the Principles and Practices of Emotional Intelligence to Key Leadership Situations and Activities:
• - Building Trusting Relationships
• - Creating a Culture That Encourages Openness and Authenticity
• - Building Unified Teams out of Fragmented, Dysfunctional Groups
• - Promoting Consensus and Collaboration out of Divisive Conflict
• Increase the Emotional Intelligence of Your Peers, Direct Reports, Upper Managers, Teams, and Entire Organization

Days: 3

CEUs: 1.8

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

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