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How to Handle Conflict and Confrontation

Fee:

$199

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Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. Conflict is bound to happen. Sometimes it comes out of the blue and other times it has been brewing for a while. When the situation finally comes to a head and you’ve got to respond, your reaction makes all the difference. You don’t want to roll over but you don’t want to be rolled on. Flat out: Conflict makes your workday miserable and the wrong move will end up putting a roadblock in your career success. Join us for proven ways to get through these tough situations. 6 CEUs. Fee per person: $199. (Enroll four people and the fourth attends for free.)

National Seminars

Provider:


National Seminars

Topic(s):


Leadership & Management > Change Management

Who Should Attend?


Professionals

We Also Recommend:


Dear Professional:

I have a confession to make, and one I’ll bet you can relate to: I used to absolutely dread conflict of any kind. It’s true!

I couldn’t stand the thought of confronting someone over a work-related issue. I would either avoid confrontation completely or end up saying things I always regretted later. How I handled those situations cost me a lot in my professional and personal life. I had unresolved anger, lots of stress and frustration, and damaged workplace relationships. I lost time stewing, fretting and being mad, and worst of all, my productivity and job skills began to suffer.

But that was before I mastered the conflict-resolution skills taught in How to Handle Conflict & Confrontation – a new one-day workshop coming to your area soon.

Unresolved Conflict Can Cost You Plenty

If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success and personal happiness. In just one day, you can learn the rock-solid conflict-management skills you need to succeed on the job and get ahead in your career.

At

How to Handle Conflict and Confrontation , you’ll discover how to get to the real cause of the problem … how to disarm disagreeable people … how to defuse tense situations … how to handle anger (your own and others’). You’ll also learn “what to say when” scripts for specific conflict situations that arise at work, so you will NEVER be at a loss for the right words again.

Mastering Conflict-Resolution Skills Will Change Your Life

We know that conflict comes in all shapes and sizes, and as long as two or more people work together, it will never go away. But if we don’t learn to master the art of managing conflict, we will continue to hur t ourselves and others. The skills and tips you’ll get at this workshop will change your life and put you in a position for amazing career success. You’ll gain more cooperation from others, strengthen workplace relationships, enjoy your job more, be more productive, decrease your stress, and earn the respect of everyone you work with.

This program worked miracles for me, and it can do the same for you. Attend this workshop and you’ll never again be reduced to hiding, avoiding, and blowing up during conflict and confrontation. Instead, you’ll resolve it quickly, confidently and professionally.

Sincerely,

Sara Valins

Director of Curriculum


Dear Professional:

I have a confession to make, and one I’ll bet you can relate to: I used to absolutely dread conflict of any kind. It’s true!

I couldn’t stand the thought of confronting someone over a work-related issue. I would either avoid confrontation completely or end up saying things I always regretted later. How I handled those situations cost me a lot in my professional and personal life. I had unresolved anger, lots of stress and frustration, and damaged workplace relationships. I lost time stewing, fretting and being mad, and worst of all, my productivity and job skills began to suffer.

But that was before I mastered the conflict-resolution skills taught in How to Handle Conflict & Confrontation – a new one-day workshop coming to your area soon.

Unresolved Conflict Can Cost You Plenty

If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success and personal happiness. In just one day, you can learn the rock-solid conflict-management skills you need to succeed on the job and get ahead in your career.

At

How to Handle Conflict and Confrontation , you’ll discover how to get to the real cause of the problem … how to disarm disagreeable people … how to defuse tense situations … how to handle anger (your own and others’). You’ll also learn “what to say when” scripts for specific conflict situations that arise at work, so you will NEVER be at a loss for the right words again.

Mastering Conflict-Resolution Skills Will Change Your Life

We know that conflict comes in all shapes and sizes, and as long as two or more people work together, it will never go away. But if we don’t learn to master the art of managing conflict, we will continue to hur t ourselves and others. The skills and tips you’ll get at this workshop will change your life and put you in a position for amazing career success. You’ll gain more cooperation from others, strengthen workplace relationships, enjoy your job more, be more productive, decrease your stress, and earn the respect of everyone you work with.

This program worked miracles for me, and it can do the same for you. Attend this workshop and you’ll never again be reduced to hiding, avoiding, and blowing up during conflict and confrontation. Instead, you’ll resolve it quickly, confidently and professionally.

Sincerely,

Sara Valins

Director of Curriculum


What You’ll Learn


Workshop Agenda

Understanding how conflict occurs - so you can head it off at the pass!

Problem-solving techniques for navigating your way through conflict

Never the twain shall meet: Managing differences between others

How assertiveness can help you lead, motivate and persuade others

Managing anger - your own and that of others

SPECIAL SECTION: How to handle specific confrontational situations with ease

Opening up the lines of communication to minimize conflict

Taking care of No. 1 (that's you!) when conflict takes its toll


Sponsor Background:

National Seminars Group, a division of Rockhurst University Continuing Education Center, Inc., is one of the nation's leading providers of continuing education. Each year, we provide more than 6,000 seminars in the United States and Canada, and in our 25-year history, more that 14 million professionals have participated in these programs.

Besides offering a full range of training skills to all professional levels through our one-day and two-day seminars and conferences, we also offer highly-acclaimed books, audiocassette, videocassette and CD-ROM training products for individuals, teams, departments or corporate reference libraries.

Since 1991, our affiliation with Rockhurst University, a highly acclaimed four-year university, ensures our commitment to providing lifelong continuous-learning opportunities. We're certain the combination of continuing education with academic excellence gives you the best and most innovative approach to fulfill your continuing education needs.

Cancellation Policy:

If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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