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How to Handle Conflict and Confrontation
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Provider:
National Seminars
Topic(s):
Leadership & Management > Change Management
Who Should Attend?
Professionals
- Strengthening Your People Skills in the Workplace
- Building a Positive, Motivated and Cooperative Team
- How to Communicate With Tact, Professionalism, and Diplomacy
Full Seminar Description
Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. Conflict is bound to happen. Sometimes it comes out of the blue and other times it has been brewing for a while. When the situation finally comes to a head and you’ve got to respond, your reaction makes all the difference. You don’t want to roll over but you don’t want to be rolled on. Flat out: Conflict makes your workday miserable and the wrong move will end up putting a roadblock in your career success. Join us for proven ways to get through these tough situations. 6 CEUs. Fee per person: $199. (Enroll four people and the fourth attends for free.)Dear Professional:
I have a confession to make, and one I’ll bet you can relate to: I used to absolutely dread conflict of any kind. It’s true!
I couldn’t stand the thought of confronting someone over a work-related issue. I would either avoid confrontation completely or end up saying things I always regretted later. How I handled those situations cost me a lot in my professional and personal life. I had unresolved anger, lots of stress and frustration, and damaged workplace relationships. I lost time stewing, fretting and being mad, and worst of all, my productivity and job skills began to suffer.
But that was before I mastered the conflict-resolution skills taught in How to Handle Conflict & Confrontation – a new one-day workshop coming to your area soon.
Unresolved Conflict Can Cost You Plenty
If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success and personal happiness. In just one day, you can learn the rock-solid conflict-management skills you need to succeed on the job and get ahead in your career.
At
How to Handle Conflict and Confrontation , you’ll discover how to get to the real cause of the problem … how to disarm disagreeable people … how to defuse tense situations … how to handle anger (your own and others’). You’ll also learn “what to say when” scripts for specific conflict situations that arise at work, so you will NEVER be at a loss for the right words again.
Mastering Conflict-Resolution Skills Will Change Your Life
We know that conflict comes in all shapes and sizes, and as long as two or more people work together, it will never go away. But if we don’t learn to master the art of managing conflict, we will continue to hur t ourselves and others. The skills and tips you’ll get at this workshop will change your life and put you in a position for amazing career success. You’ll gain more cooperation from others, strengthen workplace relationships, enjoy your job more, be more productive, decrease your stress, and earn the respect of everyone you work with.
This program worked miracles for me, and it can do the same for you. Attend this workshop and you’ll never again be reduced to hiding, avoiding, and blowing up during conflict and confrontation. Instead, you’ll resolve it quickly, confidently and professionally.
Sincerely,
Sara Valins
Director of Curriculum
Dear Professional:
I have a confession to make, and one I’ll bet you can relate to: I used to absolutely dread conflict of any kind. It’s true!
I couldn’t stand the thought of confronting someone over a work-related issue. I would either avoid confrontation completely or end up saying things I always regretted later. How I handled those situations cost me a lot in my professional and personal life. I had unresolved anger, lots of stress and frustration, and damaged workplace relationships. I lost time stewing, fretting and being mad, and worst of all, my productivity and job skills began to suffer.
But that was before I mastered the conflict-resolution skills taught in How to Handle Conflict & Confrontation – a new one-day workshop coming to your area soon.
Unresolved Conflict Can Cost You Plenty
If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success and personal happiness. In just one day, you can learn the rock-solid conflict-management skills you need to succeed on the job and get ahead in your career.
At
How to Handle Conflict and Confrontation , you’ll discover how to get to the real cause of the problem … how to disarm disagreeable people … how to defuse tense situations … how to handle anger (your own and others’). You’ll also learn “what to say when” scripts for specific conflict situations that arise at work, so you will NEVER be at a loss for the right words again.
Mastering Conflict-Resolution Skills Will Change Your Life
We know that conflict comes in all shapes and sizes, and as long as two or more people work together, it will never go away. But if we don’t learn to master the art of managing conflict, we will continue to hur t ourselves and others. The skills and tips you’ll get at this workshop will change your life and put you in a position for amazing career success. You’ll gain more cooperation from others, strengthen workplace relationships, enjoy your job more, be more productive, decrease your stress, and earn the respect of everyone you work with.
This program worked miracles for me, and it can do the same for you. Attend this workshop and you’ll never again be reduced to hiding, avoiding, and blowing up during conflict and confrontation. Instead, you’ll resolve it quickly, confidently and professionally.
Sincerely,
Sara Valins
Director of Curriculum
What You’ll Learn
- 1. Handle confrontation calmly and professionally, without fear, dread, or anxiety.
- 2. Never again lose your cool when you’re involved in conflict.
- 3. Significantly strengthen workplace relationships by knowing how to work through disagreements.
- 4. Recognize symptoms of brewing conflict – and head it off before it happens.
- 5. Resolve conflict quickly using the A.C.E. method.
- 6. Shut down backstabbers and those who spread gossip about you and others.
- 7. Know exactly what to say when someone puts you down or criticizes you unjustly in front of others.
- 8. Work through differences with your boss for win-win results.
- 9. Know “what to say when” in specific uncomfortable workplace situations involving conflict.
- 10. Confront the annoying behavior of others without angering or offending them.
- 11. Keep anger, tears, and unwanted emotions in check at all times.
- 12. Boost your productivity by no longer wasting time and energy in pointless arguments with coworkers and supervisors.
- 13. Know how to defuse an angry person so the situation doesn’t escalate.
- 14. Use disagreement as a tool to strengthen your team and improve cooperation.
- 15. Enjoy a calmer, more harmonious work environment where people get along.
- 16. Easily avoid being dragged into arguments you want no part of.
- 17. Use easy de-stressing tips to stay calm and collected.
- 18. Identify toxic stressors that bring conflict into your life and eliminate them wherever possible.
- 19. Communicate clearly to end mixed messages that can lead to disagreements.
- 20. Earn respect throughout your organization, thanks to your new-found conflict-management skills.
Workshop Agenda
Understanding how conflict occurs - so you can head it off at the pass!
- Common myths about conflict that lead us astray
- Exploring the basic causes of conflict
- Surefire strategies for minimizing causes of conflict so it doesn't arise in the first place
- The accepted approaches to conflict management and when each is helpful
- Recognizing why pouting, avoidance, power plays and manipulation never resolve conflict
- How fear of conflict can hold you back - personally and professionally
- The plus side of conflict: growth opportunities conflict offers and how to benefit from them
Problem-solving techniques for navigating your way through conflict
- Critical rules of interpersonal problem-solving that will keep you on track
- Essential questions to ask yourself before you do anything
- Exercise: Using problem-solving worksheets to figure out what's really going on
- The 3-step A.C.E. Method to conflict resolution
- Conflict-resolution skills every professional should know
- Compromising positions that work
- Big "don'ts" to avoid during conflict
Never the twain shall meet: Managing differences between others
- Should you get involved? Here's how to decide
- How to diagnose disagreements
- Secrets master diplomats use to negotiate agreement between "warring parties"
- The importance of avoiding the "placing blame" trap
- The art of turning arguments into fact-gathering, team-building pluses
- Critical steps that lead to agreement
- Building a framework of trust for your team or work unit
- Power tips for dealing effectively with various negative behaviors
How assertiveness can help you lead, motivate and persuade others
- Steps for getting beyond fear of confrontation
- Turning your anxiety into an asset
- Confrontation 101: “How-to’s” for confronting someone in a calm, professional manner
- Stop … think … use your head: how to avoid over-reacting
- How to neutralize paralyzing emotions
- If tears threaten: proven techniques for stemming the flow
- Breaking the guilt-bind
- Self-validation: a powerful take-home tool that teaches you how to come out on top in conflict
Managing anger - your own and that of others
- Basic facts you should know about anger
- Subtle symptoms of unacknowledged anger
- The lost art of anger management: an easy-to-use 4-stage anger response
- Ways to deal with anger appropriately
- How to get your point across without blowing your top
- What you must know to minimize antagonistic behavior
- Tactics for defusing an angry person during a confrontation
- Crisis management: What to do when someone's anger threatens to turn into violence
SPECIAL SECTION: How to handle specific confrontational situations with ease
- Techniques for dealing with backstabbing and ridicule
- What to do when you're challenged or put down in front of others
- Tips for handling criticism without getting defensive or upset
- How to deal with people who treat you disrespectfully
- Recognizing and dealing effectively with the aggressive tactics of others
- What to do if someone gets verbally abusive during a disagreement
- How to respond when others try to drag you into an argument you want no part of
Opening up the lines of communication to minimize conflict
- The 3 C's of conflict communication
- Essential speaking skills for conflict situations
- Choosing your words well: Increase understanding and the battle is half won
- Conflict-escalating words that should never leave your lips during confrontation
- Keys to direct, clear communication that will end crippling mixed messages forever
- Active listening skills that will help you hear what's being said - and avoid misunderstandings
- How to follow-up once the confrontation is over
Taking care of No. 1 (that's you!) when conflict takes its toll
- Powerful principles for maintaining positive human relationships during conflict
- How to stop self-destructive behaviors
- Self-talk: Could what you're saying to yourself be sabotaging your efforts?
- Breaking the cycle of conflict-related stress
- Dealing with "toxic" stressors
- Letting go of rage and self-pity
- The 5-step process for reclaiming your self-esteem
Sponsor Background:
National Seminars Group, a division of Rockhurst University Continuing Education Center, Inc., is one of the nation's leading providers of continuing education. Each year, we provide more than 6,000 seminars in the United States and Canada, and in our 25-year history, more that 14 million professionals have participated in these programs.Besides offering a full range of training skills to all professional levels through our one-day and two-day seminars and conferences, we also offer highly-acclaimed books, audiocassette, videocassette and CD-ROM training products for individuals, teams, departments or corporate reference libraries.
Since 1991, our affiliation with Rockhurst University, a highly acclaimed four-year university, ensures our commitment to providing lifelong continuous-learning opportunities. We're certain the combination of continuing education with academic excellence gives you the best and most innovative approach to fulfill your continuing education needs.
Cancellation Policy:
If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.
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