Management & Leadership Skills for First-Time Supervisors & Managers

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Detailed Overview/Outline

What You’ll Learn

• Deliver constructive feedback in a way that produces positive change, not resentment or anger
• Motivate your people to perform "above and beyond" without spending an extra dime
• Gain proven strategies for curbing absenteeism and tardiness
• Turn chronic complainers into satisfied, productive employees
• Build on your unique strengths to develop a confident, professional leadership style
• Supervise friends and former co-workers without hassles or stress
• Save hours every week by avoiding classic time-wasters that wreck a supervisor's schedule
• Give crystal clear instructions that employees will understand - the first time
• Handle employee confrontations in a calm and professional manner
• Maintain respect and compliance for rules while still being friendly with staff
• Establish your credibility quickly and earn the respect of those up and down the ladder
• Conduct effective performance appraisals that result in improved employee performance
• Win employees ­ and bosses! - over to your way of thinking
• Weed out shirkers during job interviews using proven techniques
• Understand why good employees quit ­ and what you can do to help significantly reduce turnover
• Implement needed changes in a way that employees will embrace
• Combat a variety of attitude problems without breaking a sweat
• Speak up powerfully and confidently in meetings
• Use active listening techniques to really hear what employees are trying to tell you
• Increase your visibility within your organization so your "promotability" is recognized

Who Should Attend

• New supervisors and managers
• Team leaders
• Those new to management within the past two years who have had no formal management training
• Professionals who're about to be promoted to a management position

Workshop Agenda
Leadership Fundamentals and Issues All New Managers Face

• Crucial differences between being the leader and "being the boss"
• The challenges facing leadership today
• How to acquire a supervisor's mindset and image
• The emotional requirements of being a supervisor: Have you got what it takes?
• Can you be friendly with your staff and still maintain respect and compliance?
• Tips for avoiding the problems that come from supervising friends and former coworkers
• Most common mistakes new supervisors make and how to avoid them

Developing Your Personal Leadership Strengths

• How to build on the leadership strengths you've identified and shore up your weaknesses
• Why your "people skills" will be the No. 1 driver of your success as a leader
• Understanding how your leadership style can work for or against your employees
• Adopting the "success habits" that effective leaders swear by
• "How-to's" for establishing your credibility as a leader — fast!
• The 7 classic principles of influence ... and how and when to use them to your advantage
• What are the keys to results? Focusing your efforts on that which makes the greatest impact

Building a Highly Motivated, High-Performance Team

• Recognizing the crucial role you play in driving your team's effectiveness
• Keys to making every team member feel valued and important
• Building relationships that enhance cooperation among team members
• How to ignite enthusiasm and gain buy-in for accomplishing goals
• Understanding the basic things that motivate today's workers: You may be surprised
• Creative ideas for keeping your team motivated even if you don't have an extra dime in the budget
• Proven morale-boosters for employees nearing burnout

The Mechanics of the Manager's Job

• Proven tips for recruiting top-notch employees
• Do's and don'ts for effective interviewing
• How to help new employees hit the ground running and succeed on the job
• Techniques for addressing poor performance so that positive change results
• Strategies for curbing absenteeism, tardiness and rule-breaking
• When firing seems imminent: Key legal considerations you must understand

Communication Techniques Every Manager Should Know

• Why developing your communication skills is essential to management success
• Your role in keeping lines of communication open at all times
• Words and phrases that can destroy your credibility and authority — and what to say instead
• The secret to giving crystal clear directions that are understood the first time
• Active listening techniques that ensure you'll hear what's really being said
• Pointers for speaking more powerfully and confidently in meetings

How to Turn Around Difficult Employees and Eliminate Problem Behaviors

• Tips for turning chronic complainers into satisfied employees
• Tools for combating a variety of attitude problems
• The best approach for dealing with argumentative and combative people
• What's your role in settling disagreements between employees?
• "How-to's" for a professional, productive employee confrontation
• Proven techniques for appearing calm and in control when you're feeling anything but

Managing Your Time, Priorities and Projects

• Tips for saving tons of time using e-mail, voice mail and fax
• Prioritizing techniques that save the day when everything on your desk is "urgent"
• Increase your "Planagement Quotient" and watch difficult tasks disappear
• Why failing to delegate is a big, big mistake for managers
• A super time- and effort-saver: Learn how to say "no" in a professional manner
• Guidelines for tracking projects so nothing falls through the cracks

The Leader's Role in Making Change Happen

• Understanding why people often instinctively resist change
• Top reasons why organizational change often fails
• Important considerations to address before introducing any change
• The keys to overcoming employee resistance to change
• How to project confidence that inspires your people during change or transition
• What you must do as a leader when your people flatly refuse to embrace critical changes

Career Mapping: Preparing Yourself for the Next Level

• Fine-tuning your skills: Why continuous learning is crucial to your ongoing success
• What's most important to you? Incorporating core beliefs into your career path
• Traits upper management looks for when deciding who to promote
• Tips for "tooting your own horn" so your accomplishments are recognized
• Understanding how to "play the game" when you need to

Sponsor Background:
National Seminars Group, a division of Rockhurst University Continuing Education Center, Inc., is one of the nation's leading providers of continuing education. Each year, we provide more than 6,000 seminars in the United States and Canada, and in our 14-year history, more that 5 million professionals have participated in these programs.

Besides offering a full range of training skills to all professional levels through our one-day and two-day seminars and conferences, we also offer highly-acclaimed books, audiocassette, videocassette and CD-ROM training products for individuals, teams, departments or corporate reference libraries.

Since 1991, our affiliation with Rockhurst University, a highly acclaimed four-year university, ensures our commitment to providing lifelong continuous-learning opportunities. We're certain the combination of continuing education with academic excellence gives you the best and most innovative approach to fulfill your continuing education needs.

Cancellation Policy:

If you cannot attend a workshop for which you are registered, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge.

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