The Ultimate Supervisor's Workshop

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Detailed Overview/Outline

What You’ll Learn

• You’ll enjoy a unique opportunity to spend two full days addressing the supervisory issues and challenges that concern you most
• You’ll learn to counsel, coach and inspire your people to excel, without driving them too hard or too fast
• You’ll bring greater peace and harmony to your department and create an all-for-one mentality among your people
• You’ll stop procrastinating when it’s time to confront or discipline difficult employees
• You’ll get more accomplished each workday – and spend less time catching up at night and on weekends
• You’ll become a strong, supportive role model for your people
• You’ll guide your employees successfully through workplace turmoil, chaos and change
• You’ll command more respect and gain more recognition for your efforts on the job
• You’ll learn to build — and keep — a staff of enthusiastic, competent go-getters
• You’ll discover extraordinary results when you begin to think and act more like a leader, less like a supervisor

Who Should Attend

• Experienced supervisors looking for fresh ideas and solutions
• New supervisors who want to build their supervisory skills fast
• Anyone who supervises others, even if it isn't in the job description
• Team leaders and project leaders

Workshop Agenda
The Changing Role of the Supervisor

• The most common mistakes supervisors (both newcomers and veterans) make and how to avoid them
• How to spend more time “leading” and less time “bossing” your people
• From GenX-ers to Sixty-Somethings — employees aren’t like they used to be!
• Tips for supervising telecommuters, flex-time, part-time and shared-time employees
• How to put the power of diversity to work — and build a cohesive, collaborative team by celebrating individuality
• The future of technology: What does it mean to you as a supervisor today?

Breaking Through Boundaries — Creative Thinking for Supervisors

• How to solve typical problems through atypical thinking
• Brainstorming techniques for flushing fresh, original ideas out into the open
• How to kick-start creativity in your team and yourself — and break free from the “tried and true”
• How to stop thinking “we’ve always done it that way” and start thinking “we can do it differently and better”
• How to foster a work climate where creativity can thrive
• Use the time-honored principles of Murphy’s Law to help you handle problems

Communication Essentials for Supervisors

• How to say “no” without arousing offense in others, or guilt in yourself
• Techniques to make sure your people “hear you right the first time” when you give them direction
• How to add more power, energy and effectiveness to your spoken words
• How good a listener are you? Here’s how to tell
• Tips to boost the impact of your e-mail and written communication
• How to offer the right feedback at the right time

Learning to Lead So That Others Will Follow

• Learn ways to offer your people direction without giving them answers
• How to identify and develop the core competencies all effective leaders share
• What kind of a leader are you right now? Learn to assess your leadership skills, play up your strengths and minimize your weaknesses
• Delegation: Your secret weapon for boosting personal productivity
• Ways to get your people to support your ideas, follow you and believe in you
• How to develop your skills as a “big picture thinker”
• Using positive assertiveness to negotiate, influence and build win-win relationships with others
• Are you “everybody’s best friend”? How to maintain the right amount of distance between your employees and yourself

Giving Your People Motivation, Guidance and Direction

• The #1 employee motivator (hint: it’s NOT money!)
• What your people really want from you (and how to give it to them)
• Are you unknowingly giving your best workers negative reinforcement? Here’s how to tell
• You CAN get your people to work harder, faster, more efficiently. Here’s how!
• How personality affects performance: Keys to understanding why people act and react the way they do
• The most effective ways to offer constructive criticism — even to your most sensitive people
• Performance appraisals: New ways to evaluate your people with minimum stress, maximum results

How to Handle Difficult People and Situations

• Proven ways to successfully address problem employee behavior
• Discover what you can — and can’t — change about the difficult employees you manage
• How to deal head-on with insubordinates, rule-breakers and other confrontational personalities
• What to do with the easygoing employees who just don’t get much done
• How to handle delicate employee situations like suspected drug use, alcohol or other personal problems
• Why the “old ways” of managing others don’t work anymore, and what to do instead
• How to modify negative behaviors and brighten bad attitudes

Building a Positive, Skilled and Enthusiastic Staff

• The top reasons good employees leave, and what you can do to get them to stay
• Interviewing techniques for weeding out poor performers, as well as those who won’t mesh with your team
• Recruiting tips for finding the best employees and convincing them to work for you
• How to help your employees avoid the “grass is greener” syndrome and prevent them from jumping ship
• How to determine when it’s best to let someone move on, and when you should fight tooth and nail to keep them on board
• Tactful, sympathetic, yet effective strategies for letting people go when you’ve both done all you could to “make it work”

How to Make Change Work

• How to help your people understand the “whys” behind change
• Learn specific techniques for getting reluctant or resistant employees to accept change
• Help your people uncover the hidden opportunities change often brings
• Reasons why organizational change doesn’t work — and how to make sure YOUR change initiatives are successful
• How to look at change from your peoples’ point of view and understand more of what they’re going through
• Ways to empower your people so they react to change proactively, instead of behaving like victims
• How to use your communication skills to portray change initiatives in a positive light

The Supervisor’s “Tool Box”

• How creating a “process map” can help you eliminate unnecessary steps and repetitive actions
• Learn to eliminate costly supervisory time-wasters from your day
• Work smarter, not harder, using project, priority and time management skills
• Learn to take advantage of Internet management tools and Web sites
• How to catch even the sneakiest e-mail and Web abusers and put an end to unproductive techno-time
• Discover what new technological innovations and trends are just around the corner

Mapping Out Your Career

• Learn ways to become more visible, respected and recognized for the work you do
• How to make sure you’ve chosen a career path that’s right for you in the long run
• How to redirect or reinvent a stagnant career
• Discover cutting-edge tactics and successful maneuvers savvy managers and supervisors are using right now to drive their careers forward

Sponsor Background:
National Seminars Group, a division of Rockhurst University Continuing Education Center, Inc., is one of the nation's leading providers of continuing education. Each year, we provide more than 6,000 seminars in the United States and Canada, and in our 14-year history, more that 5 million professionals have participated in these programs.

Besides offering a full range of training skills to all professional levels through our one-day and two-day seminars and conferences, we also offer highly-acclaimed books, audiocassette, videocassette and CD-ROM training products for individuals, teams, departments or corporate reference libraries.

Since 1991, our affiliation with Rockhurst University, a highly acclaimed four-year university, ensures our commitment to providing lifelong continuous-learning opportunities. We're certain the combination of continuing education with academic excellence gives you the best and most innovative approach to fulfill your continuing education needs.

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