Communicating Up, Down and Across the Organization

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Detailed Overview/Outline

Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

Who Should Attend

All business professionals who want to build the upward communication and downward communication skills that encourage dialogue throughout the organization and between different departments and levels.

How You Will Benefit

• Gain recognition by showing managerial effectiveness, leadership and creativity
• Use upward communication and downward communication to create new opportunities within your organization
• Break down the barriers that stand between team cooperation and organizational effectiveness
• Reduce frustration through upward communication and downward communication to build cooperation between different silos
• Enhance productivity by gaining support and commitment
• Build esprit de corps and productive workplace relationships

What You Will Cover
Communication Basics

• Acquiring confidence, self-esteem and self-concept to project a positive external image &bullEstablishing trust and credibility for stronger work relationships
• Using rapport to shape effective messages and enhance your influence

Targeting Your Message

• Audience analysis: creating messages that address listeners’ needs, wants and priorities
• Using listening skills to get the information needed for creating high-impact messages
• Communicating ideas in terms listeners care about
• Sharing information with others that leads to mutually beneficial results
• Trend-watching skills to project leadership and proactive communication competency
• Creating messages that speak to listeners’ hearts and minds
• Adapting messages to others’ communication and learning style preferences

Interpersonal Influence—Up, Down and Across the Organization

• Shaping others’ responses using direct and indirect messages
• Using assertiveness in ways that allow others to understand and support you

One-to-Many Presentations—Up, Down and Across the Organization

• Practicing various presentation formats to communicate a clear plan of action,motivate others, gain recognition or build a business case

Extended Description

Learning Objectives

• Exhibit a Strong Sense of Confidence, Self-esteem, and Self-concept Resulting in a Positive External Image
• Create and Maintain Trust and Credibility with Others to Establish Strong Workplace Relationships
• Identify and Apply Strategies That Build and Use Rapport and Identification to Shape Effective Messages and Positively Influence Relationships
• Identify and Use a Speaking Goal to Guide Selection of the Appropriate Oral Communication Channel
• Analyze an Audience to Create Messages That Address Listeners’ Needs, Wants, Priorities, and Goals
• Apply Listening Skills to Acquire Free Information on Which to Create High Impact Attention-Getting Messages
• Communicate Ideas and Individual Professional Value in Terms Listeners Care About
• Analyze Where Others Fit into the Organizational Plan and Share Information That Leads to Mutually Beneficial Strategic Results
• Employ Trend-watching Skills to Exhibit Leadership and Proactive Communication Competencies
• Create Multi-dimensional Messages That Speak to Both the Mind and Heart of Listeners
• Assess and Adapt Messages to Others’ Communication Style Preferences and Learning Styles
• Apply Skills in Shaping Others’ Responses to Your Messages Using Direct and Indirect Messages
• Analyze Uses of Assertiveness to Prevent Your Message in Ways That Allow Others to Understand and Support You
• Evaluate and Practice Various Presentation Formats to Communicate a Clear Plan of Action, Motivate Others, Gain Recognition for Team Results, and/or Build a Compelling Business Case

Communication Basics

• Exhibit a Strong Sense of Confidence, Self-esteem, and Self-concept Resulting in a Positive External Image
• Create and Maintain Trust and Credibility with Others to Establish Strong Workplace Relationships
• Identify and Apply Strategies That Build and Use Rapport and Identification to Shape Effective Messages and Positively Influence Relationships

Targeting Your Message

• Analyze an Audience to Create Messages That Address Listeners’ Needs, Wants, Priorities, and Goals
• Apply Listening Skills to Acquire Free Information on Which to Create High Impact, Attention-Getting Messages
• Communicate Ideas and Individual Professional Value in Terms Listeners Care About
• Analyze Where Others Fit into the Organizational Plan and Share Information That Leads to Mutually Beneficial Strategic Results
• Employ Trend-Watching Skills to Exhibit Leadership and Proactive Communication Competencies
• Create Multi-Dimensional Messages That Speak to Both the Mind and Heart of Listeners
• Assess and Adapt Messages to Others’ Communication Style Preferences and Learning Styles

Interpersonal Influence Up, Down and Across the Organization

• Apply Skills in Shaping Others’ Responses to Your Messages Using Direct and Indirect Messages
• Analyze Uses of Assertiveness to Present Your Message in Ways That Allow Others to Understand and Support You

One-to-Many Presentations Up, Down and Across the Organization

• Evaluate and Practice Various Presentation Formats to Communicate a Clear Plan of Action, Motivate Others, Gain Recognition for Team Results, and/or Build a Compelling Business Case

Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:

• provide comprehensive, hands-on training that is of practical use when you return to the job
• focus on need-to-know specifics, relevant to the demands of global business today
• offer the expertise and personalized attention of top-ranking instructors
• facilitate your career development and business savvy

Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:

• manage your priorities effectively
• cultivate more productive working relationships
• increase your on-the-job value
• align your skills with marketplace demands
• bring out the best in people, processes and yourself

Cancellation and Refund Policy

If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.

This seminar has 12 available dates/locations. Click the button below to view them all and to sign up for this seminar. To quickly return to this seminar at a later time, you can search by its QuickCode: QQBPHE.

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