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QuickCode:
QQBPHF
Stepping Up to Leadership: A Course for Administrative Professionals
Seminar Overview
Learn how to set work expectations, influenced and motivate people to perform well and provide feedback and coaching. Look at the strategic elements you need to consider in your new role and gain insight into the concept of Emotional Intelligence and how to gain and identify, assess and develop EI skills. 3 days. 1.8 CEUs. Keywords: lead, leader, leaders, leadership, cross training, emotional intelligence, systems thinking, vision statement, mission statement, diversity, synergy. Fee per person: $1795, $1595 for AMA members.
*When registering by phone, be sure to use our Priority Code: XNNT
Provider: AMA (American Management Association International) – $1,795
Topic(s): Leadership & Management > Leadership Skills
Who Should Attend?
Senior Level administrative assistants, executive secretaries, administrative support staff, office support personnel
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Detailed Overview/Outline
You are asked to take on the challenge of leadership. This seminar focuses on leadership for administrative professionals who want the right skills for success!
Form and lead administrative teams, cross-train administrative professionals, supervise staff members and make decisions that impact the bottom line.
Taking this course on leadership for administrative professionals affords you the opportunity to better deal with setting work expectations, influencing and motivating people to perform well and providing feedback and coaching. Who Should Attend
Senior level administrative assistants, executive secretaries, administrative support staff or office support personnel with formal and informal supervisory responsibilities.
The Institute for Certification, a department of International Association of Administrative Professionals™, will grant 18 points towards CPS® recertification to qualified individuals who attend this seminar. How You Will Benefit
- Acquire the confidence and self-esteem to help you step up to an administrative leadership role
- Understand behaviors specific to leadership for administrative professionals
- Develop strategies to influence and motivate up, down and across the organization
- Learn to set expectations and provide feedback and coaching whether you directly or indirectly supervise people
- Identify and apply emotional intelligence behaviors
What You Will Cover
- Stepping up to the leadership challenge
- Thinking strategically about your role and your organization
- Creating partnerships that get you the information and resources you need
- Leading teams and individuals without direct authority
- Emotional Intelligence (EI): assessing and developing skills
- Career development strategies: creating your own personal development plan
Extended Description
Step Up to the Administrative Leadership Challenge
- Differentiate "Management" and "Leadership"
- Demonstrate Three Leadership Styles
- Discuss When and How to Use Each Style
- Pinpoint and Overcome Personal Barriers to Leadership
- Organizational Challenges to Leadership
- Discuss How to Avoid Common Administrative Leadership Pitfalls
Think Strategically
- Understand the Importance of Systems Thinking
- Diagram an Organizational Impact Map
- Create a Mission Statement for Your Work Unit
- Create a Vision Statement for Your Work Unit
- Explain Why and How to Run Your Career as a Business
- Demonstrate at Least Five Ways to Enhance Your Credibility with Senior Management
Influence Others to Act
- Examine and Describe Your Influencing Tendencies
- Demonstrate How to Use Nine Strategies for Getting Action from Employees, Peers, Senior Management
- Practice Matching Representational Styles to Maintain Interpersonal Rapport
Manage Diversity
- Understand What Diversity Really Means
- Explain Why Managing a Diverse Workforce Is Important for Administrative Leaders
- Capitalize on Uniqueness, Your Own and Your Employees’
- Manage Different Generations at Work
Build Alliances to Get the Job Done
- Explain the Importance of Networking at Work as Well as Outside of Your Organization
- List Desired Attributes of People with Whom You Can Build Productive Alliances to Get Things Done
- Create and Complete an Attributes Chart
- Explain and Demonstrate the Principle of Reciprocity
Increase Emotional Intelligence
- Define the Competencies of Emotional Intelligence
- Assess Your Strengths and areas for Growth in the Competencies
- Explain How the Lack of Emotional Intelligence Damages Leadership
- Apply the Principles of Emotional Intelligence to Leadership Situations
Lead Teams with Know-How
- Differentiate Teams from Working Groups
- Experience and Explain Synergy
- Understand Stages of Team Development
- List Appropriate Leadership Actions for Each Stage
- List Strategies for Avoiding Unproductive Team Behavior
- Encourage Effective Team Behaviors
Fill Your Leadership Skills Toolkit
- Demonstrate the Instant Feedback Device
- Explain Key Principles of Adult Learning
- Practice the Do-Tell Training Method
- List Strategies for Overcoming Personal and Organizational Barriers to Delegation
- Create an Authority Level Matrix as a Delegation Aid
- Use the Delegation Worksheet as a Planner, Tracker
- Develop a Motivation Matrix for Your Work Group
Sponsor Background:
The American Management Association was founded in 1923. They have built a content control check into every one of their professional seminars. Plus a series of checks and balances to ensure that the content of every AMA seminar is precisely targeted to:
- provide comprehensive, hands-on training that is of practical use when you return to the job
- focus on need-to-know specifics, relevant to the demands of global business today
- offer the expertise and personalized attention of top-ranking instructors
- facilitate your career development and business savvy
Whether you're looking for a solid foundation of business fundamentals or strategies to help you seize growth opportunities for your company, AMA offers expert instruction to help you:
- manage your priorities effectively
- cultivate more productive working relationships
- increase your on-the-job value
- align your skills with marketplace demands
- bring out the best in people, processes and yourself
Cancellation and Refund Policy
If you cannot attend a seminar you may contact AMA in advance to transfer to a future session, or can send someone to take your place. If you need to cancel your attendance, AMA will give you a complete refund if you cancel more than three weeks before your seminar begins. To cancel, simply call. If you cancel with less than three weeks' notice, you will be liable for the entire seminar fee, however you may request a courtesy transfer to use at any future AMA seminar of equal or lesser value. The courtesy transfer must be used within one year of the date of your originally scheduled seminar. In fairness to all attendees, if you do not attend a seminar session for which you are confirmed, and do not cancel with a minimum of three weeks’ notice as described above, you will be charged the entire seminar fee.
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